Industry Insights. Delivered.
Learn more about Industry Insights and recent news.
How to Choose the Best Contact Center Software for SMBs
The right contact center software helps small and medium-sized businesses provide exceptional customer service, improve team efficiency, and grow with confidence. Whether you’re just starting out or scaling fast, choosing a platform that fits your unique needs can unlock better communication, faster resolutions, and stronger customer relationships.
Growth Shouldn’t Mean Giving Up What Made You Great
How financial institutions can scale support and stay personal, without adding staff, complexity, or losing the service quality that built their brand.
Scaling Customer Support with AI: Strategies and Benefits
See how manufacturers are using AI to streamline contact centers—automating routine tasks while keeping humans available when expertise matters most.
Smarter Scheduling, Not More Staffing: How Retailers Can Optimize Support Without Growing Headcount
Discover how retailers can improve service and reduce burnout using AI-powered scheduling, chat automation, and analytics—without hiring more agents.
What Is Call Center Quality Monitoring and Why Is it Important?
In today’s customer-centric world, delivering exceptional customer experience is more important than ever, and call centers stand at the frontline of this effort. Call centers
7 Real-Time Fixes to Supercharge Manufacturing Workforce Performance
In manufacturing, operations run on precision—but that shouldn’t stop with equipment. Your workforce, support teams, and service operations must also move efficiently. When calls go
What Is Conversation Analytics and Why Your Business Needs It
Ever wonder what your customers are really telling you? Conversation analytics takes the guesswork out of interpreting calls, chats, and messages by turning every interaction
AI-Powered Workforce Management in Finance: Maximizing Efficiency Without Overstaffing
Use AI-powered workforce management to optimize staffing, prevent burnout, and improve service in financial contact centers—without overstaffing.
12 Techniques for Excellent Call Center Customer Service
Delivering great customer service requires creating positive, memorable experiences with every call. In a busy contact center, agents can easily fall into routines. But the
Optimizing Healthcare Operations with Real-Time Reporting
Clarity, Accountability, and Smarter Decision-Making for Healthcare Teams
Top 10 Call Center Quality Assurance Best Practices
Call center quality assurance (QA) is a structured process that helps ensure every customer interaction is handled with accuracy, professionalism, and care. By monitoring and
AI Workforce Management: Transforming the Modern Workplace
Learn how AI workforce management is revolutionizing contact centers—optimizing schedules, reducing burnout, and improving agent performance. Discover smart strategies to boost efficiency and employee satisfaction.
How Artificial Intelligence Can Rescue Your Call Center
Discover how artificial intelligence can transform your call center. Learn about AI solutions for improved efficiency, agent support, and superior customer satisfaction.
Automation Meets Empathy: Balancing AI and the Human Touch in Manufacturing Support
See how manufacturers are using AI to streamline contact centers—automating routine tasks while keeping humans available when expertise matters most.
What is Interactive Voice Response (IVR)?
Interactive Voice Response (IVR) is an automated phone system that transforms contact centers by boosting efficiency and enhancing customer service for modern businesses.
Call Center Technology: Types, Benefits, & Future Trends for Modern CX
Call center technology has evolved far beyond phones and headsets. Today’s contact centers rely on an ecosystem of tools designed to streamline workflows, personalize customer
Handle With Care: How AI Can Support—Not Replace—Human Connection in Healthcare Contact Centers
In healthcare contact centers, AI should lighten the load—not replace human care. Learn how to automate with empathy and escalate when it matters most.
Retail’s Perfect Duet: Automation for Speed, Humans for Heart
Retail’s perfect duet: Use automation for routine tasks and humans for high-value moments to create faster, more personal customer experiences.
What is Workforce Management in a Call Center? 2025 Guide
What is workforce management in a call center? This guide explores the benefits, best practices, and how Xima Software can streamline your WFM processes.
What Is A PBX Phone System?
PBX, or Private Branch Exchange, is a private phone system that enables businesses to handle multiple phone lines and internal extensions.
“Press 1 for Empathy”: Why Financial CX Needs More Than Just AI
Discover how banks and insurers can combine AI with human support to build trust, improve CX, and handle routine and complex needs more effectively.
Meet Your Digital Teammate: AI and human collaboration in contact centers
Discover how AI and human collaboration in contact centers creates more empathetic, efficient customer experiences by turning AI into your digital teammate.
Fewer Calls, Happier Customers: How AI Is Reshaping Manufacturing Support
Discover how manufacturers reduce call volume using AI—through improved routing, proactive insights, and better self-service. Learn what makes it work.
Benefits of Chatbots in Healthcare
Discover the powerful benefits of chatbots in healthcare, from streamlined communication and improved patient engagement to reduced costs. Learn how AI is revolutionizing patient care.
Your Customer Service Team Is Not a Call Center Punching Bag (And AI Can Help)
Tired of drowning in “Where’s my order?” calls? Learn how AI can take the pressure off your retail support team — without killing the customer
What Are Enterprise Chatbots And How Do They Work?
Understand the power of enterprise chatbots for your business. Learn how they work, their key features, and the benefits of implementing AI-driven solutions.
Less Hold Time, More Trust: How AI Reduces Call Volume in Banking and Financial Services
Discover how AI is transforming contact centers in banking and financial services—reducing call volume, improving customer satisfaction, and building long-term trust through smarter self-service, predictive
Conversational Intelligence: What It Is & How It Works
Learn how Conversational Intelligence works to analyze customer conversations, identify key insights, and drive better business decisions.
Reducing Patient Hold Times with AI: How Smarter Self-Service Improves Healthcare Access
Discover how AI-powered self-service is transforming patient access in healthcare. Learn how smarter call routing, predictive analytics, and HIPAA-compliant tools reduce hold times and improve
What is Cloud Communications?
Communication is the backbone of every successful business, but the way we connect has changed. Traditional phone systems and scattered tools can’t keep up with
How to Reduce Call Volume Using AI
Discover how AI technologies like intelligent routing, virtual agents, and automation help reduce call volume, boost efficiency, and improve customer experience in your contact center.
Manufacturing at the Speed of Data: How AI-Driven Analytics Improve Operations and Customer Service
Modern manufacturers don’t just build products—they support people. Whether it’s technical troubleshooting, post-sale support, or parts replacement, customer service teams in manufacturing environments play a
What is Customer Service Software?
Discover how AI is transforming contact centers in banking and financial services—reducing call volume, improving customer satisfaction, and building long-term trust through smarter self-service, predictive
AI Agents for SMBs: Everything You Need to Know
Explore how AI agents enhance SMB operations, customer interactions, and decision-making through NLP, machine learning, and predictive analytics.
Banking on Intelligence: How AI Turns Data into Profits in Financial Services
With AI, financial services companies aren’t just improving service metrics – they’re driving profits through faster, more intelligent, and personalized engagement.
What is CSAT and how to measure it?
Learn what CSAT is, why it’s crucial for your contact center, and how to accurately measure it. Discover how to improve your customer satisfaction today!
AI-Powered Analytics in Healthcare Contact Centers: Turning Patient Data into Actionable Insights
With every interaction, a wealth of patient data is generated. But without the right tools, much of this information remains untapped. That’s where AI-powered analytics
The Impact of AI in Financial Services
With every interaction, a wealth of patient data is generated. But without the right tools, much of this information remains untapped. That’s where AI-powered analytics
AI-Powered Analytics: Turning Contact Center Data into Actionable Insights
AI-driven analytics help businesses make sense of immense volumes of data, providing insights that significantly boost efficiency, enhance customer service quality, and ultimately secure a
The AI Advantage in Retail: Leveraging Data to Enhance Customer Experience and Sales
In this blog, we’ll explore how AI-powered analytics, like the ones provided by Xima, can help retail contact centers leverage data to enhance the customer
How to Measure Customer Experience Effectively
Discover how to strategically measure customer experience. Learn essential metrics, tools, and strategies to drive data-driven CX improvements.
Healthcare Call Center Best Practices
Discover how to strategically measure customer experience. Learn essential metrics, tools, and strategies to drive data-driven CX improvements.
Cut Costs & Boost Efficiency with Xima’s Virtual Agent
Future-proof your contact center with Xima’s AI Messaging Bot. Streamline customer interactions and free up human agents with our powerful virtual agent.
6 Ways Contact Center as a Service (CCaaS) Can Transform Your Financial Services Operations
As financial services companies face increasing customer expectations and competitive pressures, the ability to deliver superior member experiences has never been more critical. Here are
What is the difference between UCaaS and CCaaS?
Discover the power of an omnichannel contact center and how it enhances customer experience, improves agent efficiency, and drives business success. Learn why SMBs are
What is a Cloud Contact Center?
Discover the power of an omnichannel contact center and how it enhances customer experience, improves agent efficiency, and drives business success. Learn why SMBs are
What is a CX platform?
Discover the power of an omnichannel contact center and how it enhances customer experience, improves agent efficiency, and drives business success. Learn why SMBs are
Understanding Omnichannel Communications in Contact Centers
Discover the power of an omnichannel contact center and how it enhances customer experience, improves agent efficiency, and drives business success. Learn why SMBs are
Xima Software Announces Strong 2024 Results
Xima Software, a leading provider of cloud-based contact center solutions for SMBs, today announced its 2024 results, highlighting a year of significant growth, innovation, and
On-Premise vs. Cloud Contact Centers: Pros, Cons & Key Differences
Discover the power of an omnichannel contact center and how it enhances customer experience, improves agent efficiency, and drives business success. Learn why SMBs are
Digital Customer Experience Strategy: Step-by-Step Guide to Success
Discover how AI-powered virtual agents are transforming SMB contact centers. Learn what they are, how they work, key benefits, challenges, and best practices for deployment.
Revolutionizing Customer Service with AI Contact Centers
In today’s fast-paced financial landscape, call centers play a crucial role in shaping member satisfaction and loyalty. This blog post offers innovative solutions to enhance
Understanding Contact Center as a Service (CCaaS)
Explore CCaaS solutions, their key features, and benefits that improve customer interactions and streamline business operations.
Navigating the Challenges of Financial Services Call Centers: Innovative Solutions Unveiled
In today’s fast-paced financial landscape, call centers play a crucial role in shaping member satisfaction and loyalty. This blog post offers innovative solutions to enhance
Contact Center CRM: Features, Benefits & Choosing the Best
Call centers play a pivotal role in shaping the customer experience. However, many financial institutions struggle to keep pace with evolving customer expectations and technological
Contact Center Automation: An In-Depth Overview
Call centers play a pivotal role in shaping the customer experience. However, many financial institutions struggle to keep pace with evolving customer expectations and technological
Overcoming the Challenges of Today’s Financial Services Call Centers
Call centers play a pivotal role in shaping the customer experience. However, many financial institutions struggle to keep pace with evolving customer expectations and technological
AI in Customer Service: Everything You Need to Know
For small and medium-sized businesses (SMBs), choosing the right contact center software is a big decision. Often, SMBs don’t have the luxury of large IT
Empower Your Contact Center Without Burdening IT
For small and medium-sized businesses (SMBs), choosing the right contact center software is a big decision. Often, SMBs don’t have the luxury of large IT
Why Contact Center Reporting is Crucial for Business Success
Discover why contact center reporting is essential for business success. Learn how Xima provides SMBs with enterprise-level analytics to improve customer satisfaction, empower data-driven decisions,
Navigating the Complexities of Financial Services CX
Contact centers serve as the front lines of member and customer interaction. They are tasked not only with addressing customer concerns but also with enhancing
How AI is Transforming Contact Centers for a Superior Customer Experience
In the rapidly evolving landscape of customer service, AI is revolutionizing the contact center. This means leveraging powerful tools to boost efficiency, enhance coaching, and
New Gmail Integration for Seamless Customer Support
New Gmail Integration for Seamless Customer Support At Xima, we continually enhance how customer care teams manage interactions. Our latest enhancement is the Gmail integration
Direct Routing with Microsoft Teams
Direct Routing with Microsoft Teams Now with Xima At Xima Software, we’re dedicated to pushing the boundaries of telecommunications technology to empower businesses like yours.
Transform Your Contact Center with Xima’s Microsoft Teams Integration
With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even
EHR / EMR Integrations for Healthcare
Integrate with 70+ Electronic Health Record (EHR) Solutions Xima now integrates with over 70 of the most popular electronic health record (EHR) solutions in North
Invosys and Xima Partnership Announcement
How Integrated Email Support Helps Boost Productivity and Customer Satisfaction
Empowering Partners: Our New Partner Certification Courses
Our New Partner Certification Program At Xima Software, we believe that our partners are integral to our success. That’s why we’re excited to announce the
Xima’s Web Chat Upgrade: Revolutionizing Customer Engagement
With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even
Release Highlights Quarter 1, 2024
We released a much requested CRM Integration in Quarter 4 of 2023.
Demonstrating ROI From Your Contact Center
With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even
How Contact Center Software Will Make Your Workplace More Efficient
With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even
SMS Porting to Xima’s Contact Center
Keep your phone number(s) with your existing provider and seamlessly port over only the SMS/texting portion of that number to Xima’s Contact Center.
This
Tips for Reducing Your Abandoned Calls (Without Hiring More Staff)
Reducing abandoned calls makes people feel heard and improves the overall customer experience. We’ve put together some ways you can reduce them easily.
Empowering Financial Advisors for Digital Communication
Xima’s customer service solutions revolutionize the financial industry by bridging the gap between virtual and personal interactions. Cloud-based technology empowers agents, ensuring efficient, personalized customer
Quarter 4 Release – CRM Integration
We released a much requested CRM Integration in Quarter 4 of 2023.
Revolutionizing Patient Communications
Cloud-based technology has transformed healthcare customer service. Amidst the pandemic, Xima’s solutions provide efficient patient communication via Voice, Web Chat, Email, and SMS. This centralized
What Are the Benefits of an IVR System
IVR can be complicated but Xima is here to break it down. Could it make an impact on your business? Possibly.
Using Call Queuing for Maximum Agent Efficiency
Call queuing is a powerful tool to help your agents. Learn more on how you can maximize efficiency without breaking the bank.
Skills-based Routing Boosts Everyone’s Experience
Imagine a world where you get to the right person, the first time. Skills-based routing ensures your resources are being maximized. Let’s dig into it.
Reduce Abandoned Calls with Queue Callback
Call abandonment–which is when a caller hangs up before their query is completed–is one of the key KPIs for call centers. While you’re never going
Quarter 3, 2023 Releases
We released a lot of new products and features in Quarter 3 of 2023. Learn more about Xima here.
Maximizing ROI by Moving to the Cloud
Moving to the cloud comes with built in ROI by being able to scale quickly and deliver a better experience, faster.
Questions About Moving to the Cloud Answered
Migrating to the cloud can be daunting for some companies. These are a few questions to consider before making the switch.
Enhance Your Contact Center with SMS Messaging
SMS messaging meets the customer where they are and now with Xima, you can have the reporting and benefit of everything in the cloud.
Easier Account Management with Single-Sign On
Single Sign-on creates an easier and more streamlined experience when building an agile contact center. And you can now get it with Xima!
Xima Email for Contact Center
How Integrated Email Support Helps Boost Productivity and Customer Satisfaction
5 Customer Service Strategies for Financial Institutions
Setting a strategy for your customer service department is key to delivering great service. Learn more about 5 tips to set you on the right
Quarter 2, 2023 Releases
We released a lot of new products and features in Quarter 2 of 2023. Learn more about Xima here.
Top Customer Service Challenges for Financial Institutions
Customer Service challenges reach every sector. In the financial sector, Xima is designed to provide secure and easy reporting for your contact center operations.
Quarter 1 Product Releases
We released a lot of new products and features in Quarter 1 of 2023. UCaaS, Advanced Applications, and more were added to our contact center
Xima on Avaya Cloud Office (ACO)
Xima and ACO are a perfect pair. Learn more about how Xima and Avaya Call Office (ACO) work seamlessly together.
Integration of WebRTC with Asterisk
Learn more about our WebRTC (Softphone) integration with Asterisk.
Microsoft Teams and Xima
Xima and Microsoft Teams now works seamlessly together to get best-of-class reporting and more.
Xima Launches Unified Communications (UCaaS)
Introducing Our New UCaaS Platform: Affordable, Feature-Packed, and Perfectly Integrated with Xima CCaaS
Introducing Xima’s New Central Repository
Xima’s Central Repository is designed for multi-site companies that want to streamline communication processes and improve collaboration.
Benefits of Xima + DVSAnalytics
Xima and DVS Analytics partner to bring workforce management, speech analytics and more to the Xima platform.
Xima Launches Broadsoft Integration
Xima works together with Broadsoft to enable businesses to facilitate real-time communication, advanced reporting, and crucial analytics, without requiring any plugins or software downloads.
Xima and WebRTC Power Customer Service Experiences
Xima’s unified communications platform with WebRTC enables businesses to facilitate real-time communication without requiring any plugins or software downloads.
Xima Partners with Workforce Optimization Software Manufacturer DVSAnalytics
Xima partners with DVSAnalytics for a complete workforce optimization solution.
