Industry Insights. Delivered.

Contact centers serve as the front lines of member and customer interaction. They are tasked not only with addressing customer concerns but also with enhancing customer experiences in an industry that heavily relies on trust and relationship-building.

In the rapidly evolving landscape of customer service, AI is revolutionizing the contact center. This means leveraging powerful tools to boost efficiency, enhance coaching, and optimize the overall customer experience (CX).

New Gmail Integration for Seamless Customer Support At Xima, we continually enhance how customer care teams manage interactions. Our latest enhancement is the Gmail integration

Direct Routing with Microsoft Teams Now with Xima At Xima Software, we’re dedicated to pushing the boundaries of telecommunications technology to empower businesses like yours.

With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even better. Improve efficiency and productivity with our unified platform system, make customer service the star with our CRM systems, and keep agents and customers happy with call automation that takes the strain off even during the most high-volume call times.

Integrate with 70+ Electronic Health Record (EHR) Solutions Xima now integrates with over 70 of the most popular electronic health record (EHR) solutions in North

Our New Partner Certification Program At Xima Software, we believe that our partners are integral to our success. That’s why we’re excited to announce the

With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even better. Improve efficiency and productivity with our unified platform system, make customer service the star with our CRM systems, and keep agents and customers happy with call automation that takes the strain off even during the most high-volume call times.

We released a much requested CRM Integration in Quarter 4 of 2023.

With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even better. Improve efficiency and productivity with our unified platform system, make customer service the star with our CRM systems, and keep agents and customers happy with call automation that takes the strain off even during the most high-volume call times.

With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even better. Improve efficiency and productivity with our unified platform system, make customer service the star with our CRM systems, and keep agents and customers happy with call automation that takes the strain off even during the most high-volume call times.

Keep your phone number(s) with your existing provider and seamlessly port over only the SMS/texting portion of that number to Xima’s Contact Center.
This new feature allows you to keep your phone calls the way they are, uninterrupted, and add in the additional function of SMS capabilities in your contact center.

Reducing abandoned calls makes people feel heard and improves the overall customer experience. We’ve put together some ways you can reduce them easily.

Xima’s customer service solutions revolutionize the financial industry by bridging the gap between virtual and personal interactions. Cloud-based technology empowers agents, ensuring efficient, personalized customer experiences, and AI-driven solutions enhance productivity, revenue, and loyalty for financial institutions.

We released a much requested CRM Integration in Quarter 4 of 2023.

Cloud-based technology has transformed healthcare customer service. Amidst the pandemic, Xima’s solutions provide efficient patient communication via Voice, Web Chat, Email, and SMS. This centralized approach enhances patient experience, meeting evolving expectations for convenient, instant access to healthcare

IVR can be complicated but Xima is here to break it down. Could it make an impact on your business? Possibly.

Call queuing is a powerful tool to help your agents. Learn more on how you can maximize efficiency without breaking the bank.

Imagine a world where you get to the right person, the first time. Skills-based routing ensures your resources are being maximized. Let’s dig into it.

Call abandonment–which is when a caller hangs up before their query is completed–is one of the key KPIs for call centers. While you’re never going to have 0% call abandonment, you want to reduce abandoned calls as much as possible to ensure the happiness of your customer base.

We released a lot of new products and features in Quarter 3 of 2023. Learn more about Xima here.

Moving to the cloud comes with built in ROI by being able to scale quickly and deliver a better experience, faster.

Migrating to the cloud can be daunting for some companies. These are a few questions to consider before making the switch.

SMS messaging meets the customer where they are and now with Xima, you can have the reporting and benefit of everything in the cloud.