Industry Insights. Delivered.

By 2026, contact center infrastructure will directly impact scalability, cost control, and AI adoption. Organizations that delay cloud readiness may face higher costs and fewer

Call centers generate vast amounts of data every day. From call volume to agent performance, this information can quickly become overwhelming without the right tools.

Picture this: your contact center fields thousands of calls every week. Each conversation holds valuable insights about customer satisfaction, agent performance, and recurring pain points–but

Picture this: a customer calls your business, and instead of waiting through endless menus or long hold times, they’re instantly greeted by an intelligent system

The modern call center isn’t just a place to answer questions; it’s the heartbeat of customer experience. With more than 3 million Americans employed in

In retail, a single poor experience can cost more than a sale — it can cost a loyal customer.
This blog explores how to

In manufacturing, missed calls and broken SLAs cost more than reputation—they can stall production and even put contracts at risk.
This blog explores 6

Enterprise tools can be too complex, costly, and resource-heavy for small businesses. Xima offers contact center solutions designed specifically for smaller teams.

Critical business insights shouldn’t be locked behind premium subscription tiers or fees. Read our guide to learn what contact center reporting is, what metrics to

In finance, time is trust. Discover how reducing Average Handle Time builds efficiency, lowers costs, and strengthens customer confidence.

Running a call center in 2025 means more than simply having enough agents to answer the phones. Success comes from equipping your team with the

How healthcare contact centers can cut call times, improve KPIs, and still deliver compassionate patient care.