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Transform Call Centers with Scalable Cloud CCaaS Solutions
Transform your call center with a scalable CCaaS solution to reduce costs, boost productivity, and enhance your overall customer experience.
Guide: Moving From On-Premises to Cloud Efficiently
Learn how to efficiently move from on-premises to the cloud with our step-by-step guide for a seamless and cost-effective migration.
Predictive AI in Finance: Helping Before Members Reach Out
How Financial Institutions Build Loyalty Through Proactive Support
Call Center Dashboards: How to Analyze & Report on Trends
Call centers generate vast amounts of data every day. From call volume to agent performance, this information can quickly become overwhelming without the right tools.
Voice Analytics: A Guide for Contact Centers
Picture this: your contact center fields thousands of calls every week. Each conversation holds valuable insights about customer satisfaction, agent performance, and recurring pain points–but
Anticipating the Ask: How Predictive AI Enhances Healthcare Support
Proactive CX: Predicting Patient Needs Before They Call
Call Center Speech Analytics with Historical Transcription: A Must-Have for Your Business
Every customer conversation holds invaluable insights, but only if you know how to uncover them.
5 Benefits of AI in IVR for Businesses
Picture this: a customer calls your business, and instead of waiting through endless menus or long hold times, they’re instantly greeted by an intelligent system
Call Center Statistics: Metrics and Trends You Need to Know in 2025
The modern call center isn’t just a place to answer questions; it’s the heartbeat of customer experience. With more than 3 million Americans employed in
CSAT in Retail: Turning Customer Feedback Into Real Time Action
In retail, a single poor experience can cost more than a sale — it can cost a loyal customer.
This blog explores how to
Call Abandonment and SLA Compliance in Manufacturing: 6 AI Driven Fixes
In manufacturing, missed calls and broken SLAs cost more than reputation—they can stall production and even put contracts at risk.
This blog explores 6
Enterprise Tools vs. Small Business-Focused Contact Center Solutions
Enterprise tools can be too complex, costly, and resource-heavy for small businesses. Xima offers contact center solutions designed specifically for smaller teams.
Contact Center Reporting That Scales with Your Business
Critical business insights shouldn’t be locked behind premium subscription tiers or fees. Read our guide to learn what contact center reporting is, what metrics to
AI, AHT, and ROI: How Faster Resolutions Drive Value in Financial Services
In finance, time is trust. Discover how reducing Average Handle Time builds efficiency, lowers costs, and strengthens customer confidence.
Top 9 Call Center Tools for 2025
Running a call center in 2025 means more than simply having enough agents to answer the phones. Success comes from equipping your team with the
A Beginners Guide to Digital Customer Engagement
Customer engagement refers to the ongoing interaction between a company and its customers, encompassing every touchpoint that builds trust, loyalty, and long-term relationships, making it
Reducing AHT in Healthcare Without Losing the Human Touch
How healthcare contact centers can cut call times, improve KPIs, and still deliver compassionate patient care.
Loyalty Starts With Trust: Securing Customer Data in Retail Contact Centers
Retail loyalty depends on trust. Discover how modern contact center tools protect customer data while delivering fast, personalized service.
Why Manufacturing Contact Centers Can’t Ignore Data Compliance
Manufacturing contact centers handle more sensitive data than you think. Learn how modern solutions help ensure compliance, security, and customer trust.
AI and Compliance: The Future of Secure, Efficient Customer Service in Finance
Learn how AI-driven tools improve financial contact center compliance, protect sensitive data, and boost customer satisfaction without sacrificing speed or trust.
AI and Compliance in Healthcare Contact Centers: Protecting Patient Data While Enhancing Service
Ensure HIPAA compliance and better patient experiences with AI-powered healthcare contact center tools that protect data and improve service.
AI and Compliance in Contact Centers: Protecting Customer Data
How AI data privacy compliance strengthens both security and service
5 Best Contact Center Software for Small Businesses
Running a small business comes with plenty of moving parts, and your contact center shouldn’t be one that slows you down. The right software can
When the Magic Starts to Slip: How Growing Stores Can Keep Their Service Personal as They Scale
How growing stores can scale customer service and stay personal, even as order volume and support demands increase.
Best Value Contact Center Software for Small Businesses
Choosing an affordable, yet powerful contact center solution is the key to helping your SMB unlock enhanced efficiency and improved customer experiences. Sign up for
