Contact Center Solutions for Healthcare
Healthcare Call Center Software Built for Compliance
Patient trust starts with data security.
Xima gives your contact center the tools to deliver exceptional care without compromising HIPAA, GDPR, or CCPA compliance. Protect patient data, reduce regulatory risk, and build lasting patient trust.
Healthcare Communication Solutions
Healthcare Contact Center Software
Provide patient care and communication effortlessly with Xima.
Your patients turn to you as a trusted source for care, expertise, and treatment. And their expectations? They’re high. Patients need healthcare that keeps them informed and gives them the access they need around their already busy schedules.
The Stakes Are Higher in Healthcare
Healthcare contact centers operate in one of the most regulated environments in the world. Every patient interaction carries both a care obligation and a legal one.
One compliance gap can result in significant fines, damaged reputation, and a breach of your patients’ trust. Xima is built with those stakes in mind, giving healthcare contact centers secure recording, access controls, interaction visibility, and audit-ready reporting.
Benefits of Compliance-First Contact Center Software
Protect Patient Data Across Every Channel
- Reduce Regulatory & Financial Risk
- Build Patient Trust Through Secure Interactions
Personalize communication for your patients to improve the quality of care. When your patients know that they are being heard, they are more likely to be engaged in their care and follow through with treatment options.
Leverage tools like flexible call routing and give your staff the tools to quickly identify a patient’s unique medical history, and make personalized recommendations.
Convenient forms of communication, efficient problem-solving, and time-saving measures improve patient outcomes. You can implement these strategies and more with Xima’s healthcare contact center software solutions. Better patient engagement means you’ll have more satisfied customers who know they can rely on your business to give them the assistance they need.
Mitigate the risk of medical errors by helping your staff recommend treatments and medications tailored to individual patient’s needs and preferences.
Seamless integration with existing CRM systems offers a streamlined, efficient, and effective communication experience. Features like IVR can quickly answer routine questions or resolve simple issues for your patients.
AI-Powered Solutions for Enhanced Healthcare
Xima’s contact center software utilizes advanced AI algorithms to intelligently route calls, predict patient needs, and personalize interactions. Our AI-powered virtual assistants enhance self-service options and free up your staff, while predictive analytics optimize workflows and improve decision-making.
Compliance Covered Over Every Channel
Your patients communicate across voice, web chat, email, and SMS. Xima helps apply consistent compliance controls across all of them — so your security posture doesn’t vary depending on how a patient reaches you.
- Voice
On-demand PHI pause protects sensitive health information during agent interactions, keeping you on the right side of HIPAA without interrupting care. Make sure it’s the right connection the first time, every time.
- Web Chat
Book appointments, answer patient questions, and more — with encrypted, auditable chat sessions that give patients a convenient option without creating a compliance blind spot.
25%
of patient communication via text or social media. Thinktiv Research Study 2022
Secure message handling and logging ensure your email interactions meet the same compliance standards as your voice interactions.
- SMS
Compliant, centralized text-based patient communication — managed within one platform, not through personal devices or unmonitored channels.
Ensure Patient Data Security and HIPAA Compliance
Protect Healthcare Data with Advanced Security Features
Protect patient confidentiality, maintain data integrity, prevent unauthorized access, and comply with HIPAA, GDPR, and CCPA by leveraging the security and scalability of cloud solutions from Xima.
Xima holds SOC 2 certification, demonstrating our commitment to the standards your compliance team requires from a vendor.
HIPAA-Compliant by Design
Purpose-built to support HIPAA compliance — not bolted on as an afterthought. Help your contact center enforce protection with these advanced software features:
Call Recording with PHI Pause Pause recordings at any point to protect sensitive health information. Every recording is securely stored and auditable with full cradle-to-grave visibility. More About Call Recording >
Single Sign-On (SSO) Centralized authentication eliminates risks from weak or recycled passwords, keeping unauthorized users out of patient data. More About SSO >
Role-Based Access Controls Granular permissions ensure agents and supervisors only access the patient information relevant to their specific role. More About Access Controls >
Our Healthcare Call Center Software Features
Every Xima feature is designed to reduce compliance risk while improving the patient experience. See what’s available to help reduce wait times, protect patient data, and improve efficiency.
- Call Queuing
Give patients the option to wait or receive a callback. Reduces the risk of patients sharing sensitive information in unmonitored channels.
- Live Agent Call Recording
Real-time insights with secure storage. Recording can be paused to protect sensitive health information and ensure HIPAA compliance.
- Interactive Voice Response
Allows patients to self-resolve common issues without requiring agents to handle PHI unnecessarily — reducing compliance exposure
- Cradle-to-Grave Reporting
Every interaction is logged, searchable, and accessible through a single interface. Audit-ready reporting at your fingertips.
- Realtime Wallboards
Monitor agent compliance behavior in real time with customizable displays and alerts — catch issues as they happen.
- Speech Analytics
AI flags keyword patterns — including PHI disclosure or deviation from compliance scripts — so supervisors can act immediately.
Healthcare Contact Center FAQs
A healthcare contact center is a centralized communication hub that manages all patient interactions — voice, chat, email, and SMS — to streamline administrative tasks and improve access to care. It acts as the primary bridge between providers and patients, handling everything from appointment scheduling to general inquiries while maintaining compliance with HIPAA and other data protection regulations.
Yes. Xima’s platform includes the technical safeguards required to support HIPAA compliance, including encrypted data transmission, secure call recording with PHI pause, role-based access controls, and audit-ready reporting. Xima is also SOC 2 certified and supports compliance with GDPR and CCPA.
Xima’s live agent call recording can be paused at any point during an interaction to prevent protected health information from being captured. All recordings are securely stored with access controls that limit who can retrieve or review them, and every interaction is logged and auditable through Xima’s cradle-to-grave reporting interface.
Xima enhances operations by providing real-time wallboards and cradle-to-grave reporting for efficiency and compliance insights, automating routine tasks with AI, and ensuring staff are utilized optimally through skills-based routing. Speech analytics and scorecards give supervisors the visibility to catch issues and coach agents in real time.
Yes. Xima integrates with leading CRM platforms to unify patient data, support HIPAA compliance, and give agents immediate, relevant patient context at the start of every interaction — without creating unsecured data pipelines between systems.
The best software must be fully compliant with patient data security regulations, integrate seamlessly with your existing patient records and CRM systems, and offer proven stability and scalability to handle unexpected spikes in patient contact volume. Look for a vendor that holds SOC 2 certification, supports HIPAA, GDPR, and CCPA, and provides white-glove implementation support to configure the platform around your specific compliance requirements from day one.
It improves patient experience by reducing wait times with features like queue Callback, enabling personalized service through skills-based routing, and offering convenient self-service options via IVR.
Customer Success
Is Our Focus
Read more about how our solutions have helped improve businesses across the globe.
A Large Pest Control Company Unifies Voice, Email & Chat with Xima + Voice for Pest
See how one of the West Coast’s largest pest control companies handled 72,000+ calls, 3,100+ callbacks, and 1,800+ chats in 90 days with Xima and Voice for Pest.
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
Enterprise Customer Cuts Reporting Costs with Xima CCaaS
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Customer Testimonials
Read more Xima reviews from real customers.
Success You Can Measure
See how other contact centers have seen improvements when they added workforce optimization solutions into their daily operations. *More
In one instance, introducing eCoaching singlehandedly resulted in a team’s overall improvement of:
When the same contact center added quizzes to assignments, performance improved by:
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!
