Healthcare
Customer Service Management for Healthcare
Provide patient care and communication effortlessly with Xima.
Your patients turn to you as a trusted source for care, expertise, and treatment. And their expectations? They’re high. Patients need care that keeps them informed and gives them the access they need around their already busy schedules.
Personalize Patient Experiences
Personalize communication for your patients to improve the quality of care. When your patients know that they are being heard, they are more likely to be engaged in their care and follow through with treatment options.
Leverage tools like flexible call routing and give your staff the tools to quickly identify a patient’s unique medical history, and make personalized recommendations.
Crucial Information at Your Fingertips
Mitigate the risk of medical errors by helping your staff recommend treatments and medications tailored to individual patient’s needs and preferences.
Unifying your platforms offers a streamlined, efficient, and effective communication experience. Features like IVR can quickly answer routine questions or resolve simple issues for your patients.
Continuous Improvement and Efficiency
Feedback is a crucial tool for improving performance and efficiency. By monitoring and recording calls, chat sessions, and other patient interactions, you can identify areas where staff need additional training, support, and opportunities for process improvements.
Patients can be assured they’re getting the best experience from a trained staff member.
Features Healthcare Teams Need
Meeting your patients where they prefer to communicate creates a better experience for patients and workers.
Voice
Your most personal point of contact is crucial. Make sure it’s the right connection the first time, every time.
Chat
Book appointments, answer patient questions, and more with real-time web chat.
Advanced email features and personalization to improve the patient experience.
SMS
Automate, interact and schedule messages for your patients all in one platform.
Patient Data, Secured
Peace of Mind and Security
Protect patient confidentiality, maintain data integrity, prevent unauthorized access, and comply with regulations by leveraging the security and scalability of a cloud solution.
Build trust with patients by demonstrating your commitment to protecting their privacy and well-being.
Advanced Features at a Fraction the Cost
Help your healthcare professionals focus on helping patients with needs that fit their specific skills, and expertise.
Skills-based Routing
Help your healthcare professionals focus on helping patients with needs that fit their specific skills, and expertise.
Speech Analytics
Understand patient insights, identify trends in behavior, and proactively address common issues to deliver a better experience.
Queue Callback
Reduce hold times and disconnects during high call times without overwhelming your healthcare professionals.
Customer Success
Is Our Focus
Read more about how our solutions have helped improve businesses across the globe.
Fairfax Pediatric Customer Success Story
Over the past couple of years, patients have been juggling multiple priorities and were looking for convenient ways to manage their healthcare. This along with the COVID pandemic created a spike in phone calls and a challenge to modernize a dated system.
Suburban Propane Success Story
Suburban Propane was in need of a reliable call reporting system, database redundancy, and a centralized management platform to keep up with their growth.
Sansio Customer Success Story
When faced with an organization restructure, Sansio Inc. was forced to expand, integrate, prioritize, and restructure their contact center. They needed a more viable, scalable solution.
Try Xima yourself. Schedule a demo today.
Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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