Call Center Software for Healthcare
Build Patient Trust and Quality Care
Deliver care and support that patients can rely on
In today’s demanding healthcare environment, standing out means offering more than quality care—it means delivering compassionate, seamless patient experiences. With Xima, provide fast, personalized, and hassle-free support that builds trust and ensures patient satisfaction. Streamline communication and foster lasting patient relationships with ease.
Healthcare Communication Solutions
Healthcare Contact Center Software
Provide patient care and communication effortlessly with Xima.
Your patients turn to you as a trusted source for care, expertise, and treatment. And their expectations? They’re high. Patients need healthcare that keeps them informed and gives them the access they need around their already busy schedules.
Enhance Healthcare Efficiency with Contact Center Software
Feedback is crucial for improving the performance and efficiency of your healthcare contact center. By monitoring and recording calls, chat sessions, and other patient interactions, you can identify areas where staff need additional training, support, and opportunities for process improvements.
Patients can be assured they’re getting the best experience from a trained staff member.
Benefits of Healthcare Contact Center Software
Personalize communication for your patients to improve the quality of care. When your patients know that they are being heard, they are more likely to be engaged in their care and follow through with treatment options.
Leverage tools like flexible call routing and give your staff the tools to quickly identify a patient’s unique medical history, and make personalized recommendations.
Convenient forms of communication, efficient problem-solving, and time-saving measures improve patient outcomes. You can implement these strategies and more with Xima’s healthcare contact center software solutions. Better patient engagement means you’ll have more satisfied customers who know they can rely on your business to give them the assistance they need.
Mitigate the risk of medical errors by helping your staff recommend treatments and medications tailored to individual patient’s needs and preferences.
Unifying your platforms offers a streamlined, efficient, and effective communication experience. Features like IVR can quickly answer routine questions or resolve simple issues for your patients.
AI-Powered Solutions for Enhanced Healthcare
Xima’s contact center software utilizes advanced AI algorithms to intelligently route calls, predict patient needs, and personalize interactions. Our AI-powered virtual assistants enhance self-service options and free up your staff, while predictive analytics provide valuable insights to optimize workflows and improve decision-making. Experience the future of healthcare communication with AI-driven solutions that enhance efficiency, personalize care, and drive better outcomes.
Omnichannel Communication for Healthcare
Meeting your patients where they prefer to communicate creates a better customer experience. Xima allows you to offer voice, web chat, email, and text message methods of communication.
- Voice
Your most personal point of contact is crucial. Make sure it’s the right connection the first time, every time.
- Web Chat
Book appointments, answer patient questions, and more with real-time web chat.
Advanced email features and personalization improves the patient experience via email.
- SMS
Use text messages to communicate with patients effectively and efficiently, all in one platform.
Ensure Patient Data Security and HIPAA Compliance
Protect Healthcare Data with Advanced Security Features
Protect patient confidentiality, maintain data integrity, implement strong safeguards, prevent unauthorized access, and comply with key data protection regulations, including HIPAA, GDPR, and CCPA, by leveraging the security and scalability of cloud solutions from Xima.
Build trust with patients by demonstrating your commitment to protecting their patient information and well-being. Xima offers HIPAA-compliant call center software so you have all the tools you need without compromising security.
Advanced Call Center Features at a Fraction the Cost
Help your healthcare professionals focus on helping patients with needs that fit their specific skills, and expertise with these advanced software features:
- Skills-based Routing
Help your healthcare professionals focus on helping patients with needs that fit their specific skills, and expertise.
- Speech Analytics
Understand patient insights, identify trends in behavior, and proactively address common issues to deliver a better experience.
- Queue Callback
Reduce hold times and disconnects during high call times without overwhelming your healthcare professionals.
Our Call Center Software Features
Want to see how you can round out your healthcare contact center software with Xima? See what other features we have available to help reduce wait times and improve efficiency at your business:
- Call Queuing
Give your patients the option to wait on a call, or receive a callback when a call center agent is available. Call queue software answers customer calls in the order they’re received, and gives the option for customers to leave their phone numbers for a callback.
- Live Agent Call Recording
Live agent call recording provides valuable, real-time insights into your agent interactions. Recording calls provides supervisors with valuable information to help agents continually improve their customer service. Call recording can be paused to protect sensitive health information and ensure Health Insurance Portability and Accountability Act (HIPAA) compliance.
- Interactive Voice Response
Give patients the power to find answers without waiting to speak to an agent. Interactive voice response (IVR) allows customers to use their touchpad to navigate the menu. This lets them self-resolve common issues.
- Cradle-to-Grave Reporting
Open one single window to see every interaction at your contact center. Cradle-to-grave reporting provides immediate insights and recording access via an intuitive interface that helps your agents and supervisors work efficiently. Faster access to insights means you’ll see faster results.
- Realtime Wallboards
Real-time visibility and analysis increase team alignment with customizable displays and alerts. When your team understands more about patient behavior thanks to real-time wallboards, you can implement strategies for reducing customer wait times.
- Single Sign-On (SSO)
Increase security by adding single sign-on capabilities to your healthcare call center. Reducing vulnerability in your system ensures your patient’s information is secure without compromising administrative convenience.
Customer Success
Is Our Focus
Read more about how our solutions have helped improve businesses across the globe.
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Customer Testimonials
Read more Xima reviews from real customers.
Success You Can Measure
See how other contact centers have seen improvements when they added workforce optimization solutions into their daily operations. *More
In one instance, introducing eCoaching singlehandedly resulted in a team’s overall improvement of:
When the same contact center added quizzes to assignments, performance improved by:
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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