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Web chat is the perfect tool to help your business meet the ever-increasing demands of customers for efficient and seamless communication. Deploying the web chat feature is a breeze, and you can have it up and running in no time.
Our customizable web chat allows you to create an experience that fits your brand and your customers.
Whether you want to create a standalone web chat system or integrate with an existing solution, Xima Web Chat has you covered.
And with our advanced reporting capabilities, you’ll be able to gain valuable insights into customer behavior.
Organizations can improve the efficiency of their customer service operations and bring down the total cost of ownership by utilizing Xima’s intelligent routing.
You can strategically route customers based on the web page they are visiting to specific skill groups within your contact center.
With web chat, you can engage with your customers in real-time through a user-friendly interface, enhancing their experience with your brand.
It also enables you to capture valuable data, including customer feedback and contact information, which can be used to optimize your marketing strategies.
Agents can view their individual chat statics within their personalized display as well as other skill statistics to ensure no chats are currently waiting to be answered.
By providing a convenient and efficient way for customers to communicate with your business, you are showing that you value their time and are committed to providing excellent customer service. This can help to build trust and strengthen the relationship between your business and your customers.
Our web chat solution can be fully customized to meet your unique needs, ensuring that you get the most out of your existing chat platform while also benefiting from the advanced reporting and analytics capabilities of Xima.
For businesses that already have chat platforms in place, we developed our web chat solution to layer into existing systems seamlessly.
By integrating with your existing chat platform, Xima’s web chat provides advanced reporting capabilities that enable you to gain valuable insights into customer behavior while maintaining the existing experience.
Integrating into your existing chat is easy and gives the insights that Xima provides from existing systems.
Our integration doesn't change anything within your web chat. You can still have the same styling, you'll just have the power of Xima behind it.
Unifying your platforms can provide a more streamlined, efficient, and effective communication experience for businesses and their customers.
Integrating all communication channels, such as voice, email, chat, and social media, into a single window, allows organizations to provide a consistent and personalized experience for their customers. This improves the customer experience and reduces the need for multiple tools. It simplifies workflow processes, and improves overall productivity for agents.
Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!
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