Web Chat Made Easy
Introducing our cutting-edge web chat solution, revolutionizing customer engagement like never before. Seamlessly integrated with other contact center channels including phone calls, SMS texts, and emails, our web chat ensures a unified customer experience.
Improve customer communications | Simplified Interface
Personalize Web Chat Experiences
Route Chats More Efficiently
With Xima’s URL mapping for web chats, we can offer chat on all desired pages but send the customer to the best team based on the web page where they requested a chat conversation. For example, if they’re on the orders screen, the chat can go to your sales team automatically.Â
Stay on Brand
Our customizable web chat allows you to create an experience that fits your brand and your customers.
Whether you want to create a standalone web chat system or integrate with an existing solution, Xima Web Chat has you covered.
Single Pane of Glass
Agents will be able to manage all media including web chat, voice calls, sms texts, and email from the same client. They will not need to log into multiple applications in order to add web chat to their arsenal for customer assistance.
Intelligent Chat Routing
Xima’s Web Chat routing feature ensures efficient customer support across all pages, directing users to the most relevant team based on their current page. For instance, if a customer is on the orders screen, their chat will be automatically routed to the sales team. Similarly, when users are on the help center page, chats are directed to the support team, optimizing Web Chat for contact center operations and enhancing the overall customer experience.
Web Chat Customization
Xima will be the engine for the web chat but you can make it your own with adding your color scheme, company logo, and agent images. The chat experience for your customers will fit nicely onto your webpage for a clean visual integration.
Don't have web chat yet?
Painless Deployment to
Your Website
With web chat, you can engage with your customers in real-time through a user-friendly interface, enhancing their experience with your brand.
It also enables you to capture valuable data, including customer feedback and contact information, which can be used to optimize your marketing strategies.
Agent Insight
Agents can view their individual chat statics within their personalized display as well as other skill statistics to ensure no chats are currently waiting to be answered.
Supervisor Monitoring
By providing a convenient and efficient way for customers to communicate with your business, you are showing that you value their time and are committed to providing excellent customer service. This can help to build trust and strengthen the relationship between your business and your customers.
Our web chat solution can be fully customized to meet your unique needs, ensuring that you get the most out of your existing chat platform while also benefiting from the advanced reporting and analytics capabilities of Xima.
Everything, Unified
Unifying your platforms can provide a more streamlined, efficient, and effective communication experience for businesses and their customers.
Integrating all communication channels, such as voice, email, chat, and social media, into a single window, allows organizations to provide a consistent and personalized experience for their customers. This improves the customer experience and reduces the need for multiple tools. It simplifies workflow processes, and improves overall productivity for agents.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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