Make customer service your competitive advantage with Xima
Tech evolves at a rapid pace, challenging your organization to find new ways to stay one step ahead. Create better customer experiences and give your team the tools and skills they need to maximize success. Get a free 1:1 demo today to see how you can transform customer service.
Retain existing customers, attract new ones, build trust, and improve the bottom line. Through customer service, you can differentiate yourself from competitors and build long-term relationships with your customers.
Increase speed and agility to reduce wait times and streamline experiences by leveraging tools like Skills-based Routing, real-time analytics, and advanced caller features.
Maximize productivity and automatically turn your analytics into actionable insights and recommendations.
Workforce Management (WFM) enables you to forecast and efficiently schedule your team accurately. Whether you are on-premise or working from home you can monitor your staff with real-time adherence. Fluctuations in demand can be managed in no time!
Turn traditional customer service into revenue-generating opportunities by having a deep understanding of your customers’ needs and preferred communication channels.
Leverage features like routing calls to give your employees the tools to maximize productivity. Quickly identify a customer’s unique products and services, to answer questions and address issues faster.
Xima’s call center solutions for the tech and software industry are not only customizable, but they’re available at a fraction of the cost of the other guys. Get the scalable features you need at a price point you can get behind.
People have their preferred methods of contact. Cater to them with Xima’s call center solutions.
Voice is a personal point of contact, so it’s essential to make it convenient and efficient for agents and clients. Voice solutions from Xima ensure it’s the right connection the first time, every time.
Advanced email features and personalization improve the customer experience.
Additionally, Email can offer skills-based routing like a phone call, as well as reduced wait times and faster resolution.
Web chat is becoming increasingly popular for connecting with customer service. Promote new products and services, answer questions, and more with real-time web chat solutions from Xima.
Leverage text messages for your customers all in one platform thanks to Xima. As one of the most popular forms of communication globally, it makes sense to integrate SMS into your customer service toolkit.
62%* of customer interaction with software companies still happens on the phone and Web Chat.
*Thinktiv Research Study 2022
How will using a cloud contact center improve customer engagement and agent productivity on a company-wide level? You can see for yourself by checking out a few of our biggest success stories.
Our cloud solutions have helped people around the globe improve their businesses. We can help yours, too, with the power of cloud contact center software.
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
“I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.” – Senior Support Manager
Share promotions, account updates, or just say hi over the phone, through text, or email. Your customers expect to have the information they need at their fingertips on any device and at any time.
Unifying your platforms offers a streamlined, efficient, and effective communication experience. Features like IVR can quickly answer routine questions or resolve simple issues for your customers.
Help your contact center agents stay focused on helping customers with features that make their lives easier and improve customer satisfaction.
Help your tech service professionals and contact center managers focus on helping customers with needs that fit their specific skills, and expertise. See more about Skills-based Routing >
Understand customer insights, identify trends in behavior, and proactively address common issues to deliver a better experience. See more about Speech Analytics >
Reduce hold times and disconnects during high call times without overwhelming your call center team. See more about Queue Callback >
“By implementing Xima and leveraging the intelligent call routing with historical and real-time analytics, Privia is equipped to deliver on our promise to our customers.”
Michelle Spence
COO Privia Medical Group
Want to see how you can round out your contact center software with Xima? See what other modern call center technology features we have available to help reduce wait time and improve efficiency at your business:
Give your customers the option to wait on a call, or leave their phone number for a callback when a call center agent is available. Call queue software answers customer calls in the order they’re received, and gives the option for customers to leave their phone numbers for a callback.
Live agent call recording provides valuable, real-time insights into your agent interactions. Recording calls provides supervisors with valuable information to help agents continually improve their customer service. Call recording can be paused if the customer is giving sensitive information, meaning you can protect caller privacy while training your agents with real calls.
Give customers the power to find answers without waiting to speak to an agent. Interactive voice response (IVR) allows customers to use their touchpad or to voice their questions aloud. This lets them self-resolve common issues through what is also referred to as a “phone tree” menu of options.
Open one single window to see all customer data and interactions at your contact center. Cradle-to-grave reporting provides immediate insights and recording access via an intuitive interface that helps your agents and supervisors work efficiently. Faster access to insights means you’ll see faster results.
Real-time visibility and analysis increase team alignment with customizable displays and alerts. When your team understands more about customer behavior thanks to real-time wallboards, you can implement strategies for reducing customer wait times.
Increase security by adding single sign-on capabilities to your call center. Reducing vulnerability in your system ensures your customers’ information is secure without compromising administrative convenience.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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