Get actionable insights that create a more efficient customer communication with Xima Reports.
Retain existing customers, attract new ones, build trust, and improve the bottom line. Through customer service, you can differentiate yourself from competitors and build long-term relationships with your customers.
Increase speed and agility to reduce wait times and streamline experiences by leveraging tools like Skills-based Routing, real-time analytics, and advanced caller features.
Maximize productivity and automatically turn your analytics into actionable insights and recommendations.
Workforce Management (WFM) enables you to forecast and efficiently schedule your team accurately. Whether you are on-premise or working from home you can monitor your staff with real-time adherence. Fluctuations in demand can be managed in no time!
Turn traditional customer service into revenue-generating opportunities by having a deep understanding of your customers’ needs and preferred communication channels.
Leverage features like routing calls to give your employees the tools to maximize productivity. Quickly identify a customer’s unique products and services, to answer questions and address issues faster.
Xima’s call center solutions for the tech and software industry are not only customizable, but they’re available at a fraction of the cost of the other guys. Get the scalable features you need at a price point you can get behind.
People have their preferred methods of contact. Cater to them with Xima’s call center solutions.
Voice is a personal point of contact, so it’s essential to make it convenient and efficient for agents and clients. Voice solutions from Xima ensure it’s the right connection the first time, every time.
Advanced email features and personalization improve the customer experience.
Additionally, Email can offer skills-based routing like a phone call, as well as reduced wait times and faster resolution.
Web chat is becoming increasingly popular for connecting with customer service. Promote new products and services, answer questions, and more with real-time web chat solutions from Xima.
62%* of customer interaction with software companies still happens on the phone and Web Chat.
*Thinktiv Research Study 2022
Leverage text messages for your customers all in one platform thanks to Xima. As one of the most popular forms of communication globally, it makes sense to integrate SMS into your customer service toolkit.
Share promotions, account updates, or just say hi over the phone, through text, or email. Your customers expect to have the information they need at their fingertips on any device and at any time.
Unifying your platforms offers a streamlined, efficient, and effective communication experience. Features like IVR can quickly answer routine questions or resolve simple issues for your customers.
How will using a cloud contact center improve customer engagement and agent productivity on a company-wide level? You can see for yourself by checking out a few of our biggest success stories.
Our cloud solutions have helped people around the globe improve their businesses. We can help yours, too, with the power of cloud contact center software.
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Help your contact center agents stay focused on helping customers with features that make their lives easier and improve customer satisfaction.
Help your tech service professionals and contact center managers focus on helping customers with needs that fit their specific skills, and expertise. See more about Skills-based Routing >
Understand customer insights, identify trends in behavior, and proactively address common issues to deliver a better experience. See more about Speech Analytics >
Reduce hold times and disconnects during high call times without overwhelming your call center team. See more about Queue Callback >
“By implementing Xima and leveraging the intelligent call routing with historical and real-time analytics, Privia is equipped to deliver on our promise to our customers.”
Michelle Spence
COO Privia Medical Group
Want to see how you can round out your call center services with Xima? Complement Live Agent Call Recording with additional features we have available to call centers:
Give your customers the option to wait on a call, or receive a callback when an agent is available. Call queue software answers calls in the order they’re received, and gives the option for customers to leave their phone numbers for a callback.
Utilize your key resources more efficiently in your contact center with skills-based routing. Get the right agent on the right call, every time.
Enable customers to find what they need without speaking to an agent by using interactive voice response (IVR). Sometimes it just takes a few prompts at the start of the call to determine which agent the customer needs to speak with.
Let’s face it; sometimes a customer doesn’t have time to call in. Web Chat allows them to get the answers they need with a few clicks of a mouse.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!
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Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET
Understand customer behavior on your social media channels, and keep track of all inbound inquiries without any of them slipping through the cracks.