A Cloud Solution with Actionable Insights

Make Informed Decisions Faster

Xima’s Contact Center or Contact Center as a Service (CCaaS) is a cloud-based, customizable, and easy-to-use solution that provides a smooth experience for your employees and, most importantly, your customers. Xima’s contact center software provides phone features like skills-based-routing, queue callback (callback assist), Cradle-to-Grave insight, custom reporting, and real-time wallboards. Additionally your employees can leverage interactive chat, email, text, and social media channels to connect with customers.

Technology That Scales With You

The cloud allows for better application reliability, speed, and affordability. With Xima’s feature set, your agents will have everything they need to create positive customer experiences. 

Xima works harmoniously with multiples phone systems such as Avaya Cloud Office (ACO), RingCentral Office (RCO), 3CX, NetSapiens, Metaswitch, and others

Strategic Insights and Actionable Data

Xima Software equips users to measure key metrics, including call volumes, average handling time, and customer satisfaction scores. Armed with this comprehensive data, businesses can make informed decisions to optimize their customer service delivery, ensuring enhanced performance and client satisfaction.

Skills-based Routing

Ensure your calls are routed to the best available agent using different skills-based routing algorithms including Intelligent, Highest Skill First, Linear, Circular, or Most Idle fashion. Skills-Based Routing >

Queue Callback (Callback Assist)

Instead of waiting in queue or having your customer abandoned due to long wait times, customers may choose to have the system hold their place in line and call them back when it’s their turn. Queue Callback >

Supervisor Control

Remotely manage employees by controlling agents and calls based on skill groups. Place employees on busy, log them out, force calls to them, and more.
Supervisor Tools >

"By implementing Xima and leveraging the intelligent call routing with historical and real-time analytics, Privia is equipped to deliver on our promise to our customers."
Michelle Spence
COO Privia Medical Group

Multiple Communication Channels

Improve customer experiences by offering multiple communication channels, empowering them to choose their preferred method. Xima Software enables measurement of vital metrics like call volumes, average handling time, and customer satisfaction scores. With comprehensive data insights, businesses make informed decisions to optimize service delivery, improving performance and client satisfaction.

Web Chat

Connect with customers instantly through our web chat feature. Enhance communication on your website, enabling agents to provide prompt and efficient assistance.

Email

Effortlessly handle customer inquiries, support requests, and issue resolution while benefiting from industry-leading reporting features that surpass the average standards.

SMS

SMS communication management enables your team to deliver impactful customer experiences that drive loyalty and pave the way to success.

Social Media

Efficiently track and manage direct messages across popular social media platforms with ease. Gain valuable insights into customer sentiment, identify emerging trends, and provide personalized support that enhances customer satisfaction.

Customer Success
Is Our Focus

Read more about how our solutions have helped improve businesses across the globe.

Customer Success

Fairfax Pediatric Customer Success Story

Over the past couple of years, patients have been juggling multiple priorities and were looking for convenient ways to manage their healthcare. This along with the COVID pandemic created a spike in phone calls and a challenge to modernize a dated system.

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Image of charts trending upward on an iPad.
Customer Success

Sansio Customer Success Story

When faced with an organization restructure, Sansio Inc. was forced to expand, integrate, prioritize, and restructure their contact center. They needed a more viable, scalable solution.

Read More »

The Agent Experience In Action

Improve customer experiences by offering multiple communication channels, empowering them to choose their preferred method. Xima Software enables measurement of vital metrics like call volumes, average handling time, and customer satisfaction scores. With comprehensive data insights, businesses make informed decisions to optimize service delivery, improving performance and client satisfaction.

Try Xima yourself. Schedule a demo today.

Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.

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