A Cloud Solution with Actionable Insights
Make Informed Decisions Faster
Technology That Scales With You
The cloud allows for better application reliability, speed, and affordability. With Xima’s feature set, your agents will have everything they need to create positive customer experiences.
Xima works harmoniously with multiples phone systems such as Avaya Cloud Office (ACO), RingCentral Office (RCO), 3CX, NetSapiens, Metaswitch, and others
Strategic Insights and Actionable Data
Xima Software equips users to measure key metrics, including call volumes, average handling time, and customer satisfaction scores. Armed with this comprehensive data, businesses can make informed decisions to optimize their customer service delivery, ensuring enhanced performance and client satisfaction.
Skills-based Routing
Ensure your calls are routed to the best available agent using different skills-based routing algorithms including Intelligent, Highest Skill First, Linear, Circular, or Most Idle fashion. Skills-Based Routing >
Queue Callback (Callback Assist)
Instead of waiting in queue or having your customer abandoned due to long wait times, customers may choose to have the system hold their place in line and call them back when it’s their turn. Queue Callback >
Supervisor Control
Remotely manage employees by controlling agents and calls based on skill
groups. Place employees on busy, log them out, force calls to them, and more.
Supervisor Tools >
Multiple Communication Channels
Improve customer experiences by offering multiple communication channels, empowering them to choose their preferred method. Xima Software enables measurement of vital metrics like call volumes, average handling time, and customer satisfaction scores. With comprehensive data insights, businesses make informed decisions to optimize service delivery, improving performance and client satisfaction.
Web Chat
Connect with customers instantly through our web chat feature. Enhance communication on your website, enabling agents to provide prompt and efficient assistance.
Effortlessly handle customer inquiries, support requests, and issue resolution while benefiting from industry-leading reporting features that surpass the average standards.
SMS
SMS communication management enables your team to deliver impactful customer experiences that drive loyalty and pave the way to success.
Social Media
Efficiently track and manage direct messages across popular social media platforms with ease. Gain valuable insights into customer sentiment, identify emerging trends, and provide personalized support that enhances customer satisfaction.
Customer Success
Is Our Focus
Read more about how our solutions have helped improve businesses across the globe.
Fairfax Pediatric Customer Success Story
Over the past couple of years, patients have been juggling multiple priorities and were looking for convenient ways to manage their healthcare. This along with the COVID pandemic created a spike in phone calls and a challenge to modernize a dated system.
Suburban Propane Success Story
Suburban Propane was in need of a reliable call reporting system, database redundancy, and a centralized management platform to keep up with their growth.
Sansio Customer Success Story
When faced with an organization restructure, Sansio Inc. was forced to expand, integrate, prioritize, and restructure their contact center. They needed a more viable, scalable solution.
The Agent Experience In Action
Improve customer experiences by offering multiple communication channels, empowering them to choose their preferred method. Xima Software enables measurement of vital metrics like call volumes, average handling time, and customer satisfaction scores. With comprehensive data insights, businesses make informed decisions to optimize service delivery, improving performance and client satisfaction.
Try Xima yourself. Schedule a demo today.
Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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