Tools Built for Supervisors
Better Data. Better Insights.
You know how important it is to have the right tools at your disposal to effectively manage your teams. That’s why our experience management solution is tailored to meet your individual needs.
Our software is designed to be user-friendly and intuitive, making it easy for you to manage your team’s workflow and stay on top of important tasks.
Easier Team Management
with Dashboards
Supervisors can finally have the insights they need. Our advanced reporting and analytics tools provide actionable insights into your contact center data, giving you a crystal-clear view of what your teams are doing, how they’re performing, and where there’s room for improvement.
By having this kind of visibility into your operations, you’ll be able to more easily align your team’s goals with your overall business objectives, making it easier to drive performance and achieve your desired outcomes.
Features for Supervisors
Empower and develop your customer service employees with best-in-class tools and features.
Workforce Management
Help your customer service professionals focus on helping your clients by scheduling them in the best role possible according to their specific skills, and expertise.
Call Transcriptions
Understand customer insights, search for keywords, identify trends, and proactively address common issues to deliver a better experience with call transcriptions.
Wallboards
Our real-time wallboards provides a comprehensive overview of call volume, wait times, and agent availability at a glance so you can gain actionable items.
A Better Agent Experience
Features that ease the minds of agents.
We offer tools that offer an intuitive interface and makes it easier to manage their workload.
Easier Management of Your Contact Center
Make managing easier.
Getting actionable insights can be difficult but with Xima, it’s built in.
Customer Success
Is Our Focus
How will using a cloud contact center improve customer engagement and agent productivity on a company-wide level? You can see for yourself by checking out a few of our biggest success stories.
Our cloud solutions have helped people around the globe improve their businesses. We can help yours, too, with the power of cloud contact center software.
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!
