A Tried, True,
and Trusted Solution
For some, a Cloud Contact Center isn’t the best option to match their infrastructure needs. Xima’s on-premises solutions will ensure you build better customer relationships and improve agent workflows.
On-Premise Solution for
Those Who Need It
For more than 15 years, Xima’s on-premises solution has provided a customizable environment for you to meet industry standards or requirements for your contact center.
With a robust set of features like skills-based routing, standard and custom reports, active state control, queue callback, web chat, and CRM integrations, Xima’s on premises solution will empower your agents to provide delightful customer experiences.
On-Premise Features
Custom Reports
If the standard reporting suite doesn't quite give you the data you need, you can create custom reports leveraging hundreds of different metrics. Custom Reports>
Recording Library
Have your recorded calls automatically cataloged with the option to generate external listen links, add and view notes, and create recording snippets. Recording Library >
Realtime Wallboards
Create a visual display with your desired statistics. You can customize the board to show agent and group stats, abandoned calls, queued calls, and much more. Wallboards >
Try Xima yourself. Schedule a demo today.
Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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