A Tried, True, and Trusted Solution

For some, a Cloud Contact Center isn’t the best option to match their infrastructure needs. Xima’s on-premises solutions will ensure you build better customer relationships and improve agent workflows.

On-Premises Solution for Those Who Need It

For more than 15 years, Xima’s on-premises solution has provided a customizable environment for you to meet industry standards or requirements for your contact center.

With a robust set of features like skills-based routing, standard and custom reports, active state control, queue callback, web chat, and CRM integrations, Xima’s on premises solution will empower your agents to provide delightful customer experiences. 

On-Premises Features

Custom Reports

If the standard reporting suite doesn't quite give you the data you need, you can create custom reports leveraging hundreds of different metrics. Custom Reports>

Recording Library

Have your recorded calls automatically cataloged with the option to generate external listen links, add and view notes, and create recording snippets. Recording Library >

Realtime Wallboards

Create a visual display with your desired statistics. You can customize the board to show agent and group stats, abandoned calls, queued calls, and much more. Wallboards >

"The biggest selling point was that Xima didn’t require any heavy lifting to work with ACO. Xima could provide 4-digit dialing, easy integration to CRM, and it didn’t need to be intrusive on the network to provide desktop agent tools. "
Michelle Spence
COO Privia Medical Group

Try Xima yourself. Schedule a demo today.

Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.

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