A Tried, True, and Trusted Solution

For some, a Cloud Contact Center isn’t the best option to match their infrastructure needs. Xima’s on-premises solutions will ensure you build better customer relationships and improve agent workflows.

On-Premise Solution for Those Who Need It

For more than 15 years, Xima’s on-premises solution has provided a customizable environment for you to meet industry standards or requirements for your contact center.

With a robust set of features like skills-based routing, standard and custom reports, active state control, queue callback, web chat, and CRM integrations, Xima’s on premises solution will empower your agents to provide delightful customer experiences.

Xima’s features >

On-Premise Features

Custom Reports

If the standard reporting suite doesn't quite give you the data you need, you can create custom reports leveraging hundreds of different metrics. Custom Reports>

Recording Library

Have your recorded calls automatically cataloged with the option to generate external listen links, add and view notes, and create recording snippets. Recording Library >

Realtime Wallboards

Create a visual display with your desired statistics. You can customize the board to show agent and group stats, abandoned calls, queued calls, and much more. Wallboards >

"The biggest selling point was that Xima didn’t require any heavy lifting to work with ACO. Xima could provide 4-digit dialing, easy integration to CRM, and it didn’t need to be intrusive on the network to provide desktop agent tools. "

Michelle Spence

COO Privia Medical Group

Try Xima yourself. Schedule a demo today.

Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.

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