Learn
Helpful resources to learn more about the contact center world
Customer Stories
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
Enterprise Customer Cuts Reporting Costs with Xima CCaaS
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Case Study: PSAO Improves Contact Center Visibility
Learn how a large U.S.-based PSAO improved contact center visibility, reliability, and reporting with Xima’s UCaaS and contact center analytics platform.
Resources
Real Numbers, Real Customers: The ROI of Modernizing Your Contact Center
Ebook – Five companies. Five problems. One finding: the cost of staying put was higher than moving. See the real ROI of modernizing your contact center with Xima.
Stop Putting Out Fires. Start Predicting Them with Xima Insights.
Live Webinar Stop Putting Out Fires. Start Predicting Them with Xima Insights. Thursday, June 4 11:00 a.m. ET Register Join us for an exclusive first look
Win More with AI: How Partners Are Standing Out in a Crowded Market
On-Demand Webinar Win 68% More with New AI Insights: How Partners Can Stand Out in a Crowded Market Register Join us for an exclusive partner
Recent Blog Posts
7 Cloud Contact Center Software Options for Small Tech Companies
If you run customer support at a small tech company, you already know the pressure. Your customers are technical. They expect fast answers, consistent experiences
Xima vs Legacy On-Prem Contact Center Systems for SMBs
Small and midsize businesses (SMBs) often reach a turning point with their contact center technology. What once worked fine starts to feel limiting as customer expectations rise, teams grow, and reporting needs become more complex. Legacy on-prem systems can struggle to keep up, creating friction for both agents and customers.
Your Good Enough Contact Center Is Quietly Costing You Thousands
There is a version of “fine” that costs you more than failing would. Not because things are broken. Because nothing is broken enough to fix.
