Learn
Helpful resources to learn more about the contact center world
Customer Stories
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Resources
How to Drive Measurable ROI Without Disrupting Your Contact Center
Live Webinar How to Drive Measurable ROI Without Disrupting Your Contact Center Whether you’re evaluating cloud migration, AI-powered quality management, or omnichannel CX tools, this
Key Contact Center Benchmarks—And How to Drive Performance
Ebook – A practical guide to monitoring, managing, and improving KPIs with contact center software
The Real Cost of Standing Still
Ebook – Why delaying contact center modernization is riskier than you think
Recent Blog Posts
Healthcare 2026: Rising Demand With Fewer Staff
Overcome the 2026 healthcare staffing shortage with contact center solutions that improve patient satisfaction and reduce wait times without hiring.
Small Business Contact Center Vendor Red Flags to Watch For
Customer expectations are rising, budgets are tighter, and AI is evolving faster than most buying teams can track, especially for small businesses managing growth with
Proving the ROI of Contact Center Software for SMBs
For small and mid-sized businesses, investing in contact center software is less about feature depth and more about measurable results. Leaders want to understand what they are spending, where savings come from, and how quickly the platform begins delivering value.
