Learn
Helpful resources to learn more about the contact center world
Customer Stories
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
Enterprise Customer Cuts Reporting Costs with Xima CCaaS
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Case Study: PSAO Improves Contact Center Visibility
Learn how a large U.S.-based PSAO improved contact center visibility, reliability, and reporting with Xima’s UCaaS and contact center analytics platform.
Resources
Stop Putting Out Fires. Start Predicting Them with Xima Insights.
Live Webinar Stop Putting Out Fires. Start Predicting Them with Xima Insights. Thursday, June 4 11:00 a.m. ET Register Join us for an exclusive first look
Win More with AI: How Partners Are Standing Out in a Crowded Market
Live Webinar Win More with New AI Insights: How Partners Can Stand Out in a Crowded Market Thursday, May 7 11:00 a.m. ET Register Join us
Real-World Results with Xima Speech Analytics & Auto QA
On Demand Webinar Real-World Results with Xima Speech Analytics & Auto QA Register Check out this webinar and get a candid look at how contact
Recent Blog Posts
Healthcare Omnichannel Communication: 7 Ways to Lift CSAT
Elevate the patient experience and boost CSAT. Explore 7 healthcare omnichannel communication strategies to increase patient satisfaction and call center efficiency.
Xima vs Custom-Built Contact Center Solutions for Small Businesses
For many small and midsize businesses (SMBs), the idea of building a custom contact center solution is appealing. Greater flexibility, more control, and fewer perceived vendor limitations can make a DIY approach seem like the right path, especially for teams with specific workflows or technical resources.
Top 5 Best Practices to Boost First Call Resolution in 2026
Ready to boost your First Call Resolution rate? Discover 5 expert strategies for 2026, from data-driven coaching to smarter AI-powered call routing.
