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Helpful resources to learn more about the contact center world
Customer Stories
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Webinars
Real Talk on CX: A Fireside Chat with Backyard Products
Wednesday, May 21 2:00 p.m. ET Real Talk on CX: A Fireside Chat with Backyard Products A relaxed, honest conversation between peers, focused on what
Xima’s AI Chatbot Breakthroughs & 2025 Roadmap
Wednesday, April 23 11:00 a.m. ET Xima’s AI Breakthroughs & 2025 Roadmap See how Xima’s latest AI innovations can transform your contact center Register Today
Exclusive Partner Preview: Xima’s AI Breakthroughs & 2025 Roadmap
Thursday, March 13 11:00 a.m. ET Exclusive Partner Preview: Xima’s AI Breakthroughs & 2025 Roadmap Join us for an in-depth session specifically tailored to our
Recent Blog Posts
Less Hold Time, More Trust: How AI Reduces Call Volume in Banking and Financial Services
Discover how AI is transforming contact centers in banking and financial services—reducing call volume, improving customer satisfaction, and building long-term trust through smarter self-service, predictive analytics, and real-time support.
Conversational Intelligence: What It Is & How It Works
Learn how Conversational Intelligence works to analyze customer conversations, identify key insights, and drive better business decisions.
Reducing Patient Hold Times with AI: How Smarter Self-Service Improves Healthcare Access
Discover how AI-powered self-service is transforming patient access in healthcare. Learn how smarter call routing, predictive analytics, and HIPAA-compliant tools reduce hold times and improve satisfaction—for both patients and providers.
