Learn
Helpful resources to learn more about the contact center world
Customer Stories
A Large Pest Control Company Unifies Voice, Email & Chat with Xima + Voice for Pest
See how one of the West Coast’s largest pest control companies handled 72,000+ calls, 3,100+ callbacks, and 1,800+ chats in 90 days with Xima and Voice for Pest.
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
Enterprise Customer Cuts Reporting Costs with Xima CCaaS
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Resources
From On-Premise to the Cloud: Real Stories, Real Results
Hear real stories from contact center experts who’ve made the move to the cloud. Join Xima’s live panel and get the insights you need to migrate with confidence.
Audit Ready: Why 97% of Your Financial Services Contact Center Is a Compliance Risk
Ebook – Your supervisors can realistically review 3–5% of calls. That means 95%+ of your contact center activity is unreviewed. Download this free guide to find and close your compliance gaps before an examiner does.
Real Numbers, Real Customers: The ROI of Modernizing Your Contact Center
Ebook – Five companies. Five problems. One finding: the cost of staying put was higher than moving. See the real ROI of modernizing your contact center with Xima.
Recent Blog Posts
Call Center Cost Reduction: 10 Proven Strategies for Small Businesses
Rising labor costs, growing software spend, and tighter customer expectations have made call center cost reduction a priority for small businesses in 2026. The challenge is simple to describe and harder to solve. Leaders need to lower operating costs without damaging customer experience, adding compliance risk, or burning out the team.
Top 7 Cloud Contact Center Wallboard Tools for 2026
Compare 7 cloud contact center wallboard tools for healthcare teams and see why Xima CCaaS leads with real-time visibility, AI-powered QA, and 70+ native EHR integrations.
Xima Software Launches Xima Insights, Bringing Enterprise-Grade AI Analytics to Small and Medium-Sized Business Contact Centers
New AI intelligence module gets managers to the root cause of performance problems in seconds and catches issues in real time, before the damage is done.
