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Helpful resources to learn more about the contact center world
Customer Stories
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Sansio Customer Success Story
“I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.” – Senior Support Manager
Webinars
Outgrowing Your Phone System
January 29, 2025 11:00 a.m. ET Outgrowing Your Phone System: Incorporating AI to Maximize the Customer Experience Join us for an in-depth session on what
Q4 Financial Services Webinar
With AI-driven fraud—particularly in voice-based attacks—on the rise, it’s essential to adopt cutting-edge technology in your contact center to protect both your financial institution and your members and customers.
Q4 On-prem Phone Systems Webinar
On-Demand Webinar Maximizing Your On-Prem Phone System with Xima Join us for an in-depth session on how to maximize the value of your existing infrastructure
Recent Blog Posts
Contact Center CRM: Features, Benefits & Choosing the Best
Call centers play a pivotal role in shaping the customer experience. However, many financial institutions struggle to keep pace with evolving customer expectations and technological advancements. Discover common challenges, and solutions, to enhance the member experience.
Contact Center Automation: An In-Depth Overview
Call centers play a pivotal role in shaping the customer experience. However, many financial institutions struggle to keep pace with evolving customer expectations and technological advancements. Discover common challenges, and solutions, to enhance the member experience.
Overcoming the Challenges of Today’s Financial Services Call Centers
Call centers play a pivotal role in shaping the customer experience. However, many financial institutions struggle to keep pace with evolving customer expectations and technological advancements. Discover common challenges, and solutions, to enhance the member experience.
