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Helpful resources to learn more about the contact center world
Customer Stories
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Resources
How to Elevate ROI Through Customer Experience and Cloud Migration
Tuesday, July 22 11:00 a.m. ET How to Elevate ROI Through Customer Experience and Cloud Migration Register Join us to discover how enhancing Customer Experience
Exclusive Partner Webinar: Mastering the Xima CCaaS Value Proposition
Thursday, July 17 11:00 a.m. ET Exclusive Partner Webinar: Mastering the Xima CCaaS Value Proposition Positioning and Selling Xima’s Contact Center Solutions Register Join us
Recent Blog Posts
How Artificial Intelligence Can Rescue Your Call Center
Discover how artificial intelligence can transform your call center. Learn about AI solutions for improved efficiency, agent support, and superior customer satisfaction.
Automation Meets Empathy: Balancing AI and the Human Touch in Manufacturing Support
See how manufacturers are using AI to streamline contact centers—automating routine tasks while keeping humans available when expertise matters most.
What is Interactive Voice Response (IVR)?
Interactive Voice Response (IVR) is an automated phone system that transforms contact centers by boosting efficiency and enhancing customer service for modern businesses.
