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Helpful resources to learn more about the contact center world
Customer Stories
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
Enterprise Customer Cuts Reporting Costs with Xima CCaaS
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Case Study: PSAO Improves Contact Center Visibility
Learn how a large U.S.-based PSAO improved contact center visibility, reliability, and reporting with Xima’s UCaaS and contact center analytics platform.
Resources
Stop Putting Out Fires. Start Predicting Them with Xima Insights.
Live Webinar Stop Putting Out Fires. Start Predicting Them with Xima Insights. Thursday, June 4 11:00 a.m. ET Register Join us for an exclusive first look
Win More with AI: How Partners Are Standing Out in a Crowded Market
Live Webinar Win More with AI: How Partners Are Standing Out in a Crowded Market Thursday, May 7 11:00 a.m. ET Register Join us for an
Real-World Results with Xima Speech Analytics & Auto QA
Live Webinar Real-World Results with Xima Speech Analytics & Auto QA Thursday, April 2 11:00 a.m. ET Register Check out this webinar and get a candid
Recent Blog Posts
Xima vs RingCentral for Small Business Contact Centers
Small and mid-sized businesses are trying to solve a practical problem: modernize calling and customer support without adding unnecessary complexity. As expectations rise, SMB teams need tools that improve responsiveness and visibility while remaining easy to manage and affordable to scale.
Choose the Right AI Contact Center Platform for Your Company
Learn how to choose the right AI contact center platform. This guide covers key features, analytics, and best practices to reduce customer effort.
How Sentiment Analysis Drives Better Agent Performance Today
Learn how contact center sentiment analysis improves agent performance. Use speech analytics for data-driven coaching, real-time support, and better CX.
