Every customer interaction is crucial to building relationships and enhancing their experience. Xima’s Cloud Contact Center Software offers a user-friendly solution for small-to-medium-sized businesses, empowering employees to delight customers while leveraging AI-driven insights to improve your company’s performance.
Our multi-channel support system enables your agents to adapt to the diverse communication preferences of your customers, ensuring a personalized and efficient interaction every time. No longer limited to one channel, your contact center becomes a dynamic hub of connectivity, fostering stronger connections and lasting customer relationships.
Our Workforce Management software allows you to easily manage labor costs and resources, optimize schedules, and track performance. By utilizing proprietary tools to evaluate historical service data, agent availability, anticipated volume, and required service level targets, you can accurately forecast future volumes and determine the appropriate staffing levels necessary to meet customer service goals.
The future of customer service is evolving at a rapid pace, and at the center of this transformation is artificial intelligence. AI is no longer just a buzzword—it’s a powerful tool reshaping how businesses connect with their customers.
Our powerful reports provide you with insightful data to identify customer trends.Â
What days and times do customers contact you the most? Do your customers prefer calls, chats, emails, or SMS? How long, on average, do they wait on hold before dropping? What is the average time to resolution? Analyzing this data will help you modify the customer journey and staffing for success.
We seamlessly connect to over 300 different CRMs.
Customer service quality can make all the difference. In fact, a recent study by Glance reveals that 78% of customers have backed out of a purchase due to poor customer experience (Glance). Xima’s Contact Center Software simplifies your workflow and empowers your team to seamlessly ‘live in Teams,’ ensuring exceptional customer interactions every time.
Automate routine tasks, simplify your workflows, and create new efficiencies with all your tools and communication channels in a single pane of glass.
Create a simple path for customers to get the answers they need quickly. Spend more time helping your customers and less time managing your tech.
Take control of your data to help maximize productivity. Improve employee scheduling and identify customer trends with industry-leading standard or custom insight reports.
5.0 out of 5
“I can see what is going on with my team in real time whether they are working in the office or working remotely. I can better analyze and report what kind of calls we are taking, how long our calls may last, etc.”
5.0 out of 5
“The hands-on service provided during the setup process was exceptional. My questions were promptly answered and thoroughly explained, ensuring I never felt lost. The extensive support made the transition seamless, as if someone was taking care of the tasks for me. The effort required on my part was minimal, and the system is functioning as expected. Special thanks to Haden for going above and beyond, staying late on meetings, and consistently communicating to ensure everything was on track.”
5.0 out of 5
“My company was looking for a cloud based contact center for our customer service department. The implementation of this product was efficient and productive. The software is easy to use, intuititive, and I appreciate the knowledge of the implementation and support department. The support department is responsive and helpful. The reports are user friendly.”
Your customers deserve the best, and Xima’s Contact Center Software ensures you deliver a first-class customer experience without breaking the bank. Our AI-powered solutions offer some of the most competitive pricing in the industry—without sacrificing the essential features organizations need.
 We believe in maximum efficiency, and that extends to our pricing. With Xima, you’ll only pay for what you use, as our pricing is based on the number of concurrent seats. Plus, you’ll never face toll charges or hidden fees, ensuring transparent and cost-effective solutions for your business.
Chosen by Companies Large and Small Explore our case studies to see how businesses of all sizes, from healthcare to finance and retail, have achieved success with Xima Software.
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
“I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.” – Senior Support Manager
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET
