Power-up Your Customer Contact Center
Deliver Exceptional Customer Experience Easily
Harness the power of Xima’s contact center as a service (CCaaS). Our user-friendly, highly configurable platform, with exceptional analytics and reporting, paired with white-glove service, empowers you to deliver superior customer experiences and build lasting partnerships.
Our Customers Say it Best.
5.0 out of 5
“I can see what is going on with my team in real time whether they are working in the office or working remotely. I can better analyze and report what kind of calls we are taking, how long our calls may last, etc.”
5.0 out of 5
“The software is user friendly! I use several different platforms for different things and it is nice that this one just makes sense and is easy to use. I also like the customer service when I have questions.”
5.0 out of 5
“The implementation of this product was efficient and productive. The software is easy to use, intuitive, and I appreciate the knowledge of the implementation and support department. The reports are user friendly.”
Increase Customer Satisfaction & Drive Results
38%
Queue Callback:
Decrease your abandoned rate.
62%
Automate Callback:
For the remaining abandoned calls
83%
Multichannel:
Customers want to email, chat, text or WhatsApp
Transform your contact center performance with Xima’s cutting-edge CCaaS platform. Our deep, cradle-to-grave reporting and customizable analytics deliver actionable insights to drive data-driven decisions to keep you competitive, . Combining ease of use with powerful configurability, our solutions are simple to deploy with minimal IT support while tailoring to your unique needs. Backed by white-glove, customer-centric service—from sales to a seamless implementation and ongoing support—we create lasting partnerships that set you and your customers up for success.
“It gets the job done, meets business requirements and is easy to use”
– XYZ Customer Here
Companies That Trust Xima Software
Xima Boosts Small to Medium Sized Businesses
Smash Your Targets!
Customer Satisfaction (CSAT)
Xima provides real-time analytics and call monitoring tools that enable managers to quickly identify and address customer pain points. Features like speech analytics and sentiment tracking help ensure agents deliver positive customer experiences.
First Call Resolution
With customized reporting and integrations with CRM systems, Xima equips agents with the necessary context and customer history from cradle-to-grave so you can resolve issues during the first interaction. This reduces the need for escalations or follow-ups.
Average Handle Time (AHT)
Xima's call routing technology ensures customers are matched with the right agent or department immediately, minimizing time spent on transfers. Additionally, Xima offers detailed performance analytics that highlight areas where processes can be streamlined.
Service Level
Xima ensures optimal workforce management through real-time dashboards and alerts. Managers can quickly identify and resolve bottlenecks during peak times, maintaining high service levels.
Agent Occupancy Rate
Xima’s agent performance tracking tools provide insights into idle time and workload distribution. This allows managers to balance workloads effectively, ensuring agents remain productive without burnout.
Why Xima for Your Customer Contact Center
Exceptional Reporting and Analytics
Get cradle-to-grave reporting with actionable insights and customizable analytics, so you can make data-driven decisions and stay competitive.
Ease of Use and Powerful Configurability
Xima combines simplicity and flexibility so you can deploy it quickly with minimal IT support and tailor it to your unique needs.
Customer-Centric Service and Relationships
Enjoy a 'white-glove' relationship-focused service from our sales process to seamless implementation and ongoing support.
Enterprise Level Solution at a Fraction of the Cost
Your customers deserve the best, and Xima’s Contact Center Software ensures you deliver a first-class customer experience without breaking the bank. Our AI-powered solutions offer some of the most competitive pricing in the industry—without sacrificing the essential features organizations need.
We believe in maximum efficiency, and that extends to our pricing. With Xima, you’ll only pay for what you use, as our pricing is based on the number of concurrent seats. Plus, you’ll never face toll charges or hidden fees, ensuring transparent and cost-effective solutions for your business.
Xima Drives Results for Customer Contact Professionals
Chosen by Companies Large and Small
Chosen by Companies Large and Small Explore our case studies to see how businesses of all sizes, from healthcare to finance and retail, have achieved success with Xima Software.
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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