Every customer interaction is crucial to building brand loyalty. Xima’s Cloud Contact Center is a fully customizable and easy-to-use solution that provides transformational data and a better customer experience.
Providing a first class customer experience shouldn’t break the bank. Xima offers some of the best pricing in the industry without sacrificing any of the features organizations need.
Xima’s pricing is based on the number of concurrent seats; only pay for what you use. You also won’t see any toll charges or additional fees
Skills-Based Routing. Ensure your calls are routed to the best available agent with multiple intelligent algorithms.
Queue Callback (Callback Assist). Instead of waiting on hold, allow your customers to hold their place in line and receive a callback.
Realtime Wallboards. Report on your agents, queues, and KPIs in real time. Quickly and efficiently monitor call activity and agent statuses.
Historical Reporting. A full suite of custom reports provides unrivaled insight into customer interactions.
Web Chat. Allow customers to interact with a live agent on your website. Customize your chats to route based on your employee’s skill level and customer questions.
Xima’s easy-to-use interface ensures your employees and managers can spend their time where you want them to – taking care of your customers.
The cloud-based application provide a single window for your agents to manage different media channels. They can also easily tag account codes to provide more detailed reporting and time management.
Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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