Every customer interaction is crucial to building relationships and improving their experience. Xima’s Cloud Contact Center is a user-friendly solution for small-to-medium-sized businesses that enables employees to delight customers while providing deep, insightful data to improve your company.
Our multi-channel support system enables your agents to adapt to the diverse communication preferences of your customers, ensuring a personalized and efficient interaction every time. No longer limited to one channel, your contact center becomes a dynamic hub of connectivity, fostering stronger connections and lasting customer relationships.
Our Workforce Management software allows you to easily manage labor costs and resources, optimize schedules, and track performance. By utilizing proprietary tools to evaluate historical service data, agent availability, anticipated volume, and required service level targets, you can accurately forecast future volumes and determine the appropriate staffing levels necessary to meet customer service goals.
We seamlessly connect to over 300 different CRMs. With features like activity logging, address book search, and screen pops, you will improve employee efficiency, eliminate errors and manual processes, and ensure accurate customer data.
Our powerful reports provide you with insightful data to identify customer trends.
What days and times do customers contact you the most? Do your customers prefer calls, chats, emails, or SMS? How long, on average, do they wait on hold before dropping? What is the average time to resolution? Analyzing this data will help you modify the customer journey and staffing for success.
Customer service quality can make all the difference. According to a recent study by Glance, 78% of customers have backed out of a purchase due to a poor customer experience (Glance). Xima is here to simplify your workflow and let you “live in Teams.”
Automate routine tasks, simplify your workflows, and create new efficiencies with all your tools and communication channels in a single pane of glass.
Create a simple path for customers to get the answers they need quickly. Spend more time helping your customers and less time managing your tech.
Take control of your data to help maximize productivity. Improve employee scheduling and identify customer trends with industry-leading standard or custom insight reports.
5.0 out of 5
“I can see what is going on with my team in real time whether they are working in the office or working remotely. I can better analyze and report what kind of calls we are taking, how long our calls may last, etc.”
5.0 out of 5
“The hands-on service provided during the setup process was exceptional. My questions were promptly answered and thoroughly explained, ensuring I never felt lost. The extensive support made the transition seamless, as if someone was taking care of the tasks for me. The effort required on my part was minimal, and the system is functioning as expected. Special thanks to Haden for going above and beyond, staying late on meetings, and consistently communicating to ensure everything was on track.”
5.0 out of 5
“My company was looking for a cloud based contact center for our customer service department. The implementation of this product was efficient and productive. The software is easy to use, intuititive, and I appreciate the knowledge of the implementation and support department. The support department is responsive and helpful. The reports are user friendly.”
Your customers deserve the best, but providing a first class customer experience shouldn’t break the bank. Xima offers some of the best pricing in the industry–without sacrificing any of the features organizations need.
We believe in maximum efficiency, and that goes for our pricing as well. With Xima, you’ll only pay for what you use, since our pricing is based on the number of concurrent seats; only pay for what you use. And you won’t ever see any toll charges or additional fees
Check out our case studies to see how we’ve helped businesses in industries like healthcare, finance, and retail thrive.
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
“I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.” – Senior Support Manager
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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Thursday, September 12, 2024 | 11:00AM ET
