Operations
Future-Proof Your Contact Center
Are you tired of dealing with high switching costs and the headache of training new employees on your current contact center tools? Do you find yourself constantly managing complaints from your team about software that just doesn’t work?
Our software is reliable, user-friendly, and designed to make your job easier. You can rest assured that you’re providing your team with good software that works, and that they won’t be coming to you with complaints. Make the switch today and experience the difference for yourself!
A Well-Thought-Out
Solution
Our well-thought-out solution is designed to simplify your operations in the contact center space. By reducing the number of touch points required to perform routine tasks, you’ll be able to focus on more strategic initiatives.
Xima is incredibly user-friendly, making it easy to set up and forget about. You can rest assured that your contact center operations are running smoothly and efficiently, without the need for constant oversight.
Features for Operations
Our solution provides comprehensive features that enable managers to gain valuable insights into their contact center operations. And the best part? It’s available for a fraction the cost.
Workforce Management
Workforce management is a game-changer for contact center managers looking to streamline their operations.
Pricing Made Easy
Managers can have all the enterprise features for a fraction of the cost. Our solution makes pricing easy.
Skills-based Routing
Manage limited resources, route calls to the best people, and use your contact center more efficiently with skills-based routing.
Customer Success
Is Our Focus
How will using a cloud contact center improve customer engagement and agent productivity on a company-wide level? You can see for yourself by checking out a few of our biggest success stories.
Our cloud solutions have helped people around the globe improve their businesses. We can help yours, too, with the power of cloud contact center software.
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!
