SMS Simplified
Instantly respond to customer inquiries by using SMS for your business. Deliver relevant and timely information in real-time right to your customers’ cell phones. Automate, interact, and schedule messages all in one platform.
Make SMS part of your customer strategy and deliver a frictionless experience.
Drive Customer Growth and Retention | Customer Service is Your Competitive Advantage
Drive Customer Growth and Retention
SMS enables your business to reach a larger audience and engage with customers in new ways. Increase your brand awareness and loyalty across the customer journey with multiple touchpoints.
Launch real-time communication with SMS via Xima for faster response times and improved resolution of customer issues.
Customer Service is Your Competitive Advantage
SMS is one of the most popular messaging channels in the world. Integrating SMS into the Xima platform enables your business to communicate with customers in a way they interact with people every day.
SMS can be accessed from anywhere in the world, making it a convenient communication channel for global customers.
Improve Customer Satisfaction
Faster Responses with SMS
Offer SMS customer support to resolve simple issues; and reduce call volume.
Multi-Channel Communication
Multiple channels like phone, email, chat and SMS make it easy to deliver an exceptional customer experience.
Quickly Resolve Simple Requests
With SMS many simple questions can be handled without ever speaking directly with an employee.
Escalate Complex Issues
An SMS interaction can quickly be escalated to a live agent with a simple request from your customer.
Everything, Unified
Unifying your platforms can provide a more streamlined, efficient, and effective communication experience for businesses and their customers.
Integrating all communication channels, such as voice, email, chat, and social media, into a single window, allows organizations to provide a consistent and personalized experience for their customers. This improves the customer experience and reduces the need for multiple tools. It simplifies workflow processes, and improves overall productivity for agents.
Try Xima yourself. Schedule a demo today.
Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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