Reports That Work For You
Xima’s reports cover a variety data needs ranging from simple call counts to complex service level adherence. You can specifically target your report data to include agents, groups, skills, caller data, and time intervals to name a few.
Standard Reports
After 15 years of helping over 10,000 companies report on what matters to them, Xima has done the hard work and created best-practice reports for you, right out-of-the-box.
Custom Reports
Whether you need to adjust a standard report or build a new report from scratch, Custom Reports are the solution to making the data collection process your own.