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Standard and Custom Reports

Tech evolves at a rapid pace, challenging your organization to find new ways to stay one step ahead. Create better customer experiences and give your team the tools and skills they need to maximize success. Get a free 1:1 demo today to see how you can transform customer service.

Valuable Data on Customer Behavior​

Our powerful reports provide you insightful data to identify your customer trends. 

What days and time are they calling the most? How long on average do they wait in the queue before dropping or scheduling a callback? What is the average time to resolution? 

Analyzing this data will help you modify the customer journey and staffing for success.

Report Automation​

After creating your reports, you can easily schedule them to automatically send you or others the data you need as often as you need it. 

You can even specify different data configurations and file types to ensure you what receive works best for you.

Reports That Work For You

Xima’s reports cover a variety data needs ranging from simple call counts to complex service level adherence. You can specifically target your report data to include agents, groups, skills, caller data, and time intervals to name a few.

Standard Reports

After 15 years of helping over 10,000 companies report on what matters to them, Xima has done the hard work and created best-practice reports for you, right out-of-the-box.

Custom Reports

Whether you need to adjust a standard report or build a new report from scratch, Custom Reports are the solution to making the data collection process your own.

Custom Reports Bring Clarity​

Build your own report from scratch or modify one of the 30+ existing templates to fit your needs. We know insight is what helps organizations create a better experience for their customers and our software makes it easy to get those quickly.

Improved Resource Management​

Understanding what’s happening with your customer support and success teams is is key to improving. With reports, you get Cradle to Grave functionality so you can see a holistic view of every interaction. 

Advanced Reporting Screenshot

Customer

Know They Care

Insights can help to identify trends in customer behavior, allowing the company to proactively address common issues and provide a better overall experience.

Agent

Empowered by the Data

Goals only work if they are measurable. Xima’s reports will provide the data needed to drive performance and empower supervisors to identify where training is needed.

Supervisor

Data Delivered

Supervisors can create automated delivery of key insights and create reports that provide value immediately.

Xima Contact Center

Try Xima yourself. Schedule a demo today.

Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.

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