Interactive Voice Response (IVR)
Enable customers to find what they need without speaking to an agent.
Resolving Issues on the First Call
IVR helps customers self-resolve their issues by providing a fast and convenient way to access information and services.
Save Agents Time and Effort
Having information at the customer’s fingertips puts less strain on your available people so they can provide the best service.
Better Customer Behavior Data
Identifying trends in your customer behavior data makes it easier to tailor your contact center to run effectively.
Let Customers Self-Resolve
Customers can use an IVR system to find information or get connected to the right department or person in the organization. This makes it convenient and efficient for customers to get the help they need.
No more waiting on hold or navigating through a complex phone system to get the information you need from customer service.
People Get Information Differently
IVR can also provide pre-recorded information, such as operating hours, frequently asked questions, and other information that can help customers resolve their issues quickly.
This helps reduce call wait times, improves the overall customer experience, and frees up customer service representatives to handle more complex inquiries.
IVR can quickly answer routine questions or resolve simple issues for your customer without agent involvement.
A Better Focus
With IVR, agents can direct their efforts on more complex customer issues, allowing them to utilize their product and domain expertise.
Valuable Customer Data
Xima’s IVR analytics provide information on customer inquiries and preferences. This allows you to enhance your products and user experiences.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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