Call Queuing with
No Queue Limits
Transform Your Customer Experience with Call Queuing
No Cutoff Time
Call queuing software ensures your customer can always get in touch with you, improving brand loyalty by making them feel heard, literally. With Xima, you can ensure a positive customer experience every time. You can achieve this by avoiding costly call or time restrictions that other systems may impose on your queue.
Abandoned Call Elimination
Call queuing ensures that even during peak call times, callers are kept informed about their position in the queue and are reassured that their call will be answered. This transparency can reduce frustration and improve customer satisfaction.
No Queue Limits, Seriously
Call queuing informs customers of their position in line and the estimated wait time through a recorded message. This feature helps customers know how long they’ll wait before talking to an agent.
By implementing call queuing, contact centers can improve their efficiency and effectiveness, leading to increased customer satisfaction and loyalty.
Stop Worrying About Call Count
Call queuing helps contact centers manage multiple calls simultaneously without overwhelming agents. It also ensures that agents connect with customers without dropping them due to high call volume. This increases the level of customer service the business can offer to callers.
Offer customers a good experience every time they call, no matter what.
A phone call is sometimes the first interaction a customer has with a live representative from a business. Make a good first impression with the call queuing services offered by Xima.
Customer
The Customer
Comes First
Xima doesn’t have time limits on how long call queues can last, unlike other systems. This means that the caller does not have to wait on hold indefinitely or be disconnected due to high call volume. Make your queue work harder for you and your customers.
Agent
Let Agents Give Individual Attention
Call queuing evenly distributes incoming calls among agents, reducing the number of calls each agent handles. Routing calls to the best-suited agent can also be a priority.
Supervisor
Improve Overall Experience
A call queuing system helps supervisors determine staffing and call volume, ensuring the contact center has enough resources to meet customer demand. Efficient workforce management saves time and money and keeps customers happy.
When Customers Call, Let Xima Answer
Ready to see how Xima can work for you? Get in touch today and request a demo.
Frequently Asked Questions
Have some questions? Xima has answers. Check out the FAQs below.
Think of a call queue as a virtual line for any incoming call. Until an agent can pick up, customers wait and are given an estimated hold time. Each inbound call will be answered in the order received at the call center.
To improve the customer experience, they can opt to receive a callback from an available agent instead of staying on the line to continue waiting on hold in the call queue. Some call queuing software will automatically collect the customers’ phone numbers, while others allow the customer to provide it themselves when they request a callback.
Yes, some call queuing software allows customers to leave a voicemail message. Sometimes, no matter how good your hold music is, the customer would prefer to receive a callback when wait times get long. Leaving a voicemail means they will get the right agent for their inquiry.
Xima can offer both cloud-based and on-site solutions to customers. Either way, you receive real-time reporting and all the customizable options you want to meet the needs of your business. Plus, either solution is scalable and designed to grow with you.
Cloud-based and On-Premise solutions offer many of the same features, including:
- Skills-based-routing
- Queue callback
- Cradle-to-Grave insights
- Custom reporting
- Real-time wallboards
- Interactive chat
- Supervisor control
If you’re not sure which is right for you, get in touch and we’ll walk you through the options, and how they can best serve your business.
Xima is compatible with Avaya Cloud Office (ACO), RingCentral Office (RCO), 3CX, NetSapiens, and Metaswitch. For a comprehensive list, get in touch with us today.
Have a question you don’t see here?
Contact Xima’s support portal for our customer service team and troubleshooting guides.
Level Up Your Phone System with Xima
Other Features From Xima
How else does Xima make your workforce more efficient? Complement your call queuing software with these additional features available from Xima and find out:
Skills-Based Routing
Utilize your key resources more efficiently in your contact center with skills-based routing. Get the right agent on the right call, every time.
Live Agent Call Recording
Live agent call recording provides valuable, real-time insights into your agent interactions.
Interactive Voice Response
Enable customers to find what they need without speaking to an agent by using interactive voice response (IVR). Customize interactive menu options so customers are routed to the right agent as needed.
Web Chat
When customers don’t have time for a call, a web chat can get them the communication they need from you without just a few keystrokes.
Social Media Messages
Not only will you be able to respond efficiently to social media inquiries, but you’ll get insights into how they’re responding to your social media platforms as well.
Gone are the days of customers being at the mercy of hold music.
Welcome to Xima; more efficient call queuing.
What People Have To Say
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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