Ensure Call Quality, Customer Retention, and Compliance with Call Recording
You can focus on pain points when you have access to a call between an agent and a customer. Understanding how agents are performing can help you decide whether to implement additional Xima solutions, such as skills-based routing or speech analytics.
Xima Call Recording also ensures customers remain compliant with regulations such as HIPAA and PCI.
Stored recordings offer convenient one-click start and pause features, as well as transcriptions of call audio to ensure you don’t miss a thing.