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Reduce Abandoned Calls with Queue Callback

Call abandonment–which is when a caller hangs up before their query is completed–is one of the key KPIs for call centers. While you’re never going to have 0% call abandonment, you want to reduce abandoned calls as much as possible to ensure the happiness of your customer base.

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Xima Launches Broadsoft Integration

Xima works together with Broadsoft to enable businesses to facilitate real-time communication, advanced reporting, and crucial analytics, without requiring any plugins or software downloads.

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