Industry Insights. Delivered.
Learn more about Industry Insights and recent news.
How Contact Center Software Will Make Your Workplace More Efficient
With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even better. Improve efficiency and productivity with our unified platform system, make customer service the star with our CRM systems, and keep agents and customers happy with call automation that takes the strain off even during the most high-volume call times.
SMS Porting to Xima’s Contact Center
Keep your phone number(s) with your existing provider and seamlessly port over only the SMS/texting portion of that number to Xima’s Contact Center.
This new feature allows you to keep your phone calls the way they are, uninterrupted, and add in the additional function of SMS capabilities in your contact center.
Tips for Reducing Your Abandoned Calls (Without Hiring More Staff)
Reducing abandoned calls makes people feel heard and improves the overall customer experience. We’ve put together some ways you can reduce them easily.
Empowering Financial Advisors for Digital Communication
Xima’s customer service solutions revolutionize the financial industry by bridging the gap between virtual and personal interactions. Cloud-based technology empowers agents, ensuring efficient, personalized customer experiences, and AI-driven solutions enhance productivity, revenue, and loyalty for financial institutions.
Quarter 4 Release – CRM Integration
We released a much requested CRM Integration in Quarter 4 of 2023.
Revolutionizing Patient Communications
Cloud-based technology has transformed healthcare customer service. Amidst the pandemic, Xima’s solutions provide efficient patient communication via Voice, Web Chat, Email, and SMS. This centralized approach enhances patient experience, meeting evolving expectations for convenient, instant access to healthcare
What Are the Benefits of an IVR System
IVR can be complicated but Xima is here to break it down. Could it make an impact on your business? Possibly.
Using Call Queuing for Maximum Agent Efficiency
Call queuing is a powerful tool to help your agents. Learn more on how you can maximize efficiency without breaking the bank.
Skills-based Routing Boosts Everyone’s Experience
Imagine a world where you get to the right person, the first time. Skills-based routing ensures your resources are being maximized. Let’s dig into it.
Reduce Abandoned Calls with Queue Callback
Call abandonment–which is when a caller hangs up before their query is completed–is one of the key KPIs for call centers. While you’re never going to have 0% call abandonment, you want to reduce abandoned calls as much as possible to ensure the happiness of your customer base.
Quarter 3, 2023 Releases
We released a lot of new products and features in Quarter 3 of 2023. Learn more about Xima here.
Maximizing ROI by Moving to the Cloud
Moving to the cloud comes with built in ROI by being able to scale quickly and deliver a better experience, faster.
Questions About Moving to the Cloud Answered
Migrating to the cloud can be daunting for some companies. These are a few questions to consider before making the switch.
Enhance Your Contact Center with SMS Messaging
SMS messaging meets the customer where they are and now with Xima, you can have the reporting and benefit of everything in the cloud.
Easier Account Management with Single-Sign On
Single Sign-on creates an easier and more streamlined experience when building an agile contact center. And you can now get it with Xima!
Xima Email for Contact Center
How Integrated Email Support Helps Boost Productivity and Customer Satisfaction
5 Customer Service Strategies for Financial Institutions
Setting a strategy for your customer service department is key to delivering great service. Learn more about 5 tips to set you on the right path.
Quarter 2, 2023 Releases
We released a lot of new products and features in Quarter 2 of 2023. Learn more about Xima here.
Top Customer Service Challenges for Financial Institutions
Customer Service challenges reach every sector. In the financial sector, Xima is designed to provide secure and easy reporting for your contact center operations.
Quarter 1 Product Releases
We released a lot of new products and features in Quarter 1 of 2023. UCaaS, Advanced Applications, and more were added to our contact center product.
Xima on Avaya Cloud Office (ACO)
Xima and ACO are a perfect pair. Learn more about how Xima and Avaya Call Office (ACO) work seamlessly together.
Integration of WebRTC with Asterisk
Learn more about our WebRTC (Softphone) integration with Asterisk.
Microsoft Teams and Xima
Xima and Microsoft Teams now works seamlessly together to get best-of-class reporting and more.
Xima Launches Unified Communications (UCaaS)
Introducing Our New UCaaS Platform: Affordable, Feature-Packed, and Perfectly Integrated with Xima CCaaS
Introducing Xima’s New Central Repository
Xima’s Central Repository is designed for multi-site companies that want to streamline communication processes and improve collaboration.