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Call abandonment–which is when a caller hangs up before their query is completed–is one of the key KPIs for call centers. While you’re never going to have 0% call abandonment, you want to reduce abandoned calls as much as possible to ensure the happiness of your customer base.
Setting a strategy for your customer service department is key to delivering great service. Learn more about 5 tips to set you on the right path.
Customer Service challenges reach every sector. In the financial sector, Xima is designed to provide secure and easy reporting for your contact center operations.
Xima’s unified communications platform with WebRTC enables businesses to facilitate real-time communication without requiring any plugins or software downloads.
Xima partners with DVSAnalytics for a complete workforce optimization solution.
Xima Software Announces Major Growth Investment from Bow River Capital’s Software Growth Equity Fund
FOR IMMEDIATE RELEASE Xima Software Announces Major Growth Investment from Bow River Capital’s Software Growth Equity Fund Global SaaS Contact Center Systems Company Takes First
Xima Software Welcomes Steve Haddock, New Chief Revenue Officer Steve Haddock South Jordan, UT—June 2, 2022–Steve Haddock joins Xima as the first strategic hire after Bow