Industry Insights. Delivered.
Learn more about Industry Insights and recent news.
What Are the Benefits of an IVR System
IVR can be complicated but Xima is here to break it down. Could it make an impact on your business? Possibly.
Using Call Queuing for Maximum Agent Efficiency
Call queuing is a powerful tool to help your agents. Learn more on how you can maximize efficiency without breaking the bank.
Skills-based Routing Boosts Everyone’s Experience
Imagine a world where you get to the right person, the first time. Skills-based routing ensures your resources are being maximized. Let’s dig into it.
Reduce Abandoned Calls with Queue Callback
Call abandonment–which is when a caller hangs up before their query is completed–is one of the key KPIs for call centers. While you’re never going to have 0% call abandonment, you want to reduce abandoned calls as much as possible to ensure the happiness of your customer base.
Quarter 3, 2023 Releases
We released a lot of new products and features in Quarter 3 of 2023. Learn more about Xima here.
Maximizing ROI by Moving to the Cloud
Moving to the cloud comes with built in ROI by being able to scale quickly and deliver a better experience, faster.
Questions About Moving to the Cloud Answered
Migrating to the cloud can be daunting for some companies. These are a few questions to consider before making the switch.
Enhance Your Contact Center with SMS Messaging
SMS messaging meets the customer where they are and now with Xima, you can have the reporting and benefit of everything in the cloud.
Easier Account Management with Single-Sign On
Single Sign-on creates an easier and more streamlined experience when building an agile contact center. And you can now get it with Xima!
Xima Email for Contact Center
How Integrated Email Support Helps Boost Productivity and Customer Satisfaction
5 Customer Service Strategies for Financial Institutions
Setting a strategy for your customer service department is key to delivering great service. Learn more about 5 tips to set you on the right path.
Quarter 2, 2023 Releases
We released a lot of new products and features in Quarter 2 of 2023. Learn more about Xima here.
Top Customer Service Challenges for Financial Institutions
Customer Service challenges reach every sector. In the financial sector, Xima is designed to provide secure and easy reporting for your contact center operations.
Quarter 1 Product Releases
We released a lot of new products and features in Quarter 1 of 2023. UCaaS, Advanced Applications, and more were added to our contact center product.
Xima on Avaya Cloud Office (ACO)
Xima and ACO are a perfect pair. Learn more about how Xima and Avaya Call Office (ACO) work seamlessly together.
Integration of WebRTC with Asterisk
Learn more about our WebRTC (Softphone) integration with Asterisk.
Microsoft Teams and Xima
Xima and Microsoft Teams now works seamlessly together to get best-of-class reporting and more.
Xima Launches Unified Communications (UCaaS)
Introducing Our New UCaaS Platform: Affordable, Feature-Packed, and Perfectly Integrated with Xima CCaaS
Introducing Xima’s New Central Repository
Xima’s Central Repository is designed for multi-site companies that want to streamline communication processes and improve collaboration.
Benefits of Xima + DVSAnalytics
Xima and DVS Analytics partner to bring workforce management, speech analytics and more to the Xima platform.
Xima Launches Broadsoft Integration
Xima works together with Broadsoft to enable businesses to facilitate real-time communication, advanced reporting, and crucial analytics, without requiring any plugins or software downloads.
Xima and WebRTC Power Customer Service Experiences
Xima’s unified communications platform with WebRTC enables businesses to facilitate real-time communication without requiring any plugins or software downloads.
Xima Partners with Workforce Optimization Software Manufacturer DVSAnalytics
Xima partners with DVSAnalytics for a complete workforce optimization solution.
Xima Software Announces Major Growth Investment from Bow River Capital’s Software Growth Equity Fund
FOR IMMEDIATE RELEASE Xima Software Announces Major Growth Investment from Bow River Capital’s Software Growth Equity Fund Global SaaS Contact Center Systems Company Takes First
Xima Software Announces Joe DiPaulo as Chief Operating Officer
Xima Software Welcomes Steve Haddock, New Chief Revenue Officer Steve Haddock South Jordan, UT—June 2, 2022–Steve Haddock joins Xima as the first strategic hire after Bow
