Manufacturing
Customer Service
Gets A Lift
Make customer service your competitive advantage with Xima
Attracting and retaining customers has never been more challenging. Go above and beyond to deliver timely, accurate, and personalized information right to your customers. Request a software demo today!
Increase Speed and Agility
Don’t waste time trying to make sense of reports and automatically turn your analytics into actionable insights and recommendations.
Workforce Management (WFM) enables you to accurately forecast and efficiently schedule your team. Whether you are on-premise or working from home you can monitor your staff with real-time adherence. Fluctuations in demand can be managed in no time!
Efficiency, Productivity and ROI
Give your customers peace of mind when they reach out to your customer service teams and get them connected to the right person the first time.
Build Better Opportunities
Don’t waste time trying to make sense of reports and automatically turn your analytics into actionable insights and recommendations.
Workforce Management (WFM) enables you to accurately forecast and efficiently schedule your team. Whether you are on-premise or working from home you can monitor your staff with real-time adherence. Fluctuations in demand can be managed in no time!
Make It Easy for Your Customers
Manufacturers seamlessly manage customer inquiries, streamline processes, and enhance overall customer experience.
Voice
Your most personal point of contact is crucial. Make sure it’s the right connection the first time, every time.
Chat
Engage website visitors, answer questions, and resolve concerns with real-time web chat.
SMS
Automate, interact and schedule messages for your customers all in one platform.
Managed Communication
Create Stronger Connections
Elevate your customer communication game with seamless and speedy promotions sharing, product updates, and personalized greetings via phone, text, or email.
Consolidating your communication channels creates a smooth and efficient experience for your customers. With powerful tools like Interactive Voice Response (IVR), you can swiftly handle routine queries and effortlessly resolve basic concerns for your valued customers, delivering an exceptional customer experience.
Advanced Features That Help Manufacturers
Help your agents stay focused on helping customers with features that make their lives easier.
Workforce
Management
Help your customer service professionals focus on helping your clients by scheduling them in the best role possible according to their specific skills, and expertise.
Call Transcriptions
Understand customer insights, search for keywords, identify trends, and proactively address common issues to deliver a better experience with call transcriptions.
Call Tagging
Quickly spot customer trends as employees can easily tag calls to certain account, request type, or question.
Customer Success
Is Our Focus
How will using a cloud contact center improve customer engagement and agent productivity on a company-wide level? You can see for yourself by checking out a few of our biggest success stories.
Our cloud solutions have helped people around the globe improve their businesses. We can help yours, too, with the power of cloud contact center software.
Compulink Healthcare Solutions Success
With a focus on streamlining operations and enhancing patient care, Compulink offers a comprehensive suite of tools, including EHR, practice management, and revenue cycle management.
Fairfax Pediatric Customer Success Story
Over the past couple of years, patients have been juggling multiple priorities and were looking for convenient ways to manage their healthcare. This along with the COVID pandemic created a spike in phone calls and a challenge to modernize a dated system.
Suburban Propane Success Story
Suburban Propane was in need of a reliable call reporting system, database redundancy, and a centralized management platform to keep up with their growth.
Try Xima yourself. Schedule a demo today.
Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!