Customer Feature Webinar: Explore the latest releases in IVR, MMS Messaging, and Social Media Integration.

Give Your Customer Service The Lift It Needs

Make customer service your competitive advantage with Xima

Attracting and retaining customers has never been more challenging. Go above and beyond to deliver timely, accurate, and personalized information right to your customers. Request a demo of Xima’s enterprise-level software today!

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What You Get From Xima’s Customer Service Software for the Manufacturing Sector

Xima’s flexible, cloud-based customer service solution options offer various features for support and sales teams, including:

Increase Speed and Agility

Don’t waste time trying to make sense of reports. Instead, use Xima to automatically turn your analytics into actionable insights and recommendations.

Workforce Management (WFM) enables you to forecast and efficiently schedule your team accurately. Whether you are on-premise or working from home, you can monitor your staff with real-time adherence. Fluctuations in demand can be managed in no time!

Efficiency, Productivity, and ROI

Feedback is crucial for improving performance and efficiency in customer support. By monitoring, transcribing, and tagging calls, chat sessions, and other customer interactions, you can identify areas for efficiency, productivity, and coaching.

Give your customers peace of mind when they reach out to your customer service teams and get them connected to the right person the first time.

Flexibility

When contact center solutions are cloud-based, they offer more flexibility to you and your customers. Not only is it a seamless experience on a computer, but on mobile as well. For on-premise or off, Xima provides convenient, efficient solutions for agents and customers.

Scalability

Invest in Xima and know that our software can grow with you. Scale your customer service solutions in times of high demand, and pull back when the influx of inquiries subsides.

Make It Easy for Your Customers

Manufacturers seamlessly manage customer inquiries, streamline processes, and enhance the overall customer experience. Integrating omnichannel support options helps with customer relationship management by allowing customers to contact you in the way most convenient for them.

Voice

Your most personal point of contact is crucial. Make sure every incoming call makes the right connection the first time, every time.

Web Chat

Engage website visitors, answer questions, and resolve concerns with real-time web chat.

Email

Advanced features and personalization to improve the customer experience.

SMS

Automate, interact, and schedule messages for your customers all in one platform.

48%* of consumers switched brands due to better customer service by the other company.
*Salesforce Report 2022

Customer Success Is Our Focus

How will using cloud-based call center software improve customer engagement and agent productivity company-wide? You can see for yourself by checking out a few of our biggest success stories.

Our call center solutions have helped people around the globe improve their businesses. We can help yours, too, with the power of cloud contact center software.

Doctor sitting on a patient's bed, smiling

Fairfax Pediatric Customer Success Story

“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager

Read More »
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Sansio Customer Success Story

“I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.” – Senior Support Manager

Read More »

What People Have To Say

Read more Xima reviews from real customers.

Managed Communication

Create Stronger Connections

Elevate your customer communication game with seamless and speedy promotions sharing, product updates, and personalized greetings via phone, text, or email.

Consolidating your communication channels creates a smooth and efficient experience for your customers. With powerful tools like Interactive Voice Response (IVR), you can swiftly handle routine queries and effortlessly resolve basic concerns for your valued customers, delivering an exceptional customer experience.

Advanced Features That Help Manufacturers

Help your agents stay focused on helping customers with features that make their lives easier.

people working at a desk for manufacturing with graphic elements around the outside

Workforce Management

Help your customer service professionals focus on helping your clients by scheduling them in the best role possible according to their specific skills, and expertise.

Call Transcriptions

Understand customer insights, search for keywords, identify trends, and proactively address common issues to deliver a better experience with call transcriptions.

Call Tagging

Quickly spot customer trends as employees can easily tag calls to certain accounts, request types, or questions.

Other Features From Xima

Explore how Xima can enhance your contact center solutions. Discover our additional features designed to reduce wait times and boost efficiency for your business:

Effortlessly manage call routing based on time of day with Xima Software, ensuring calls are directed appropriately throughout the day and after business hours.

  • Tailor call handling for holidays, whether by playing a specific announcement or redirecting calls to an external answering service, ensuring uninterrupted service for your customers.

Maximize efficiency with Xima Software’s IVR system, integrating with CRMs and databases to instantly display pertinent contact information to agents.

  • Harness the power of data integration by allowing our IVR system to access CRMs or other databases, instantly showing agents the most pertinent information about a contact right inside of the agent client.
  • Query account information based on entered digits or incoming caller information and intelligently routing calls to the most relevant department or agent.

Enhance caller experience with Xima Software’s Collect Digit feature, prompting for account numbers or other identifiers to streamline account lookup.

  • Streamline the caller experience by prompting them to enter account numbers, invoice IDs, or any other string of digits.
  • Accelerate the account lookup process, reducing caller frustration and increasing agent efficiency.
  • Enhance reporting as input information will be integrated into Xima’s already powerful historical reporting engine.

Benefit from Xima’s decade-long expertise in CRM screen popping, now enhanced with improved IVR features like digit collection and data dipping. Connect agents to the correct CRM account with even more unique data, improving customer interactions.

  • Xima has provided CRM screen popping for over a decade, now enhanced with improved IVR features like digit collection and data dipping.
  • Benefit from even more unique data to connect agents to the correct CRM account, improving customer interactions.

All This At A Fraction of the Cost

Our basic and advanced customer service software features are available at a fraction of the cost of our competitors. Still, you won’t be compromising on the quality or availability of services, whether it’s part of a package or an à la carte feature you add on.

Advanced Features That Help Manufacturers

Help your agents stay focused on helping customers with features that make their lives easier.

Workforce Management

Help your customer service professionals focus on helping your clients by scheduling them in the best role possible according to their specific skills, and expertise.

Call Transcriptions

Understand customer insights, search for keywords, identify trends, and proactively address common issues to deliver a better experience with call transcriptions.

Call Tagging

Quickly spot customer trends as employees can easily tag calls to certain accounts, request types, or questions.

Other Features From Xima

Want to see how you can round out your contact center solutions with Xima? See what other features we have available to help reduce wait times and improve efficiency at your business:

Give your customers the option to wait on a call, or receive a callback when a call center agent is available. Call queue software answers customer calls in the order they’re received, and gives the option for customers to leave a phone number for a callback.

Live agent call recording provides valuable, real-time insights into your agent interactions. Recording calls provides supervisors with valuable information to help agents continually improve their customer service. Call recording can be paused.

Give customers the power to find answers without waiting to speak to an agent. Interactive voice response (IVR) allows customers to use their touchpad or to voice their questions aloud. This lets them self-resolve common issues and is essential during high-volume call times.

Open one single window to see every interaction at your contact center. Cradle-to-Grave reporting provides immediate insights and recording access via an intuitive interface that helps your agents and supervisors work efficiently. Faster access to insights means you’ll see faster results

Real-time visibility and analysis increase team alignment with customizable displays and alerts. When your team understands more about customer behavior thanks to real-time wallboards, you can implement strategies for reducing customer wait times.

Increase security by adding single sign-on capabilities to your call center. Reducing vulnerability in your system ensures your customers’ information is secure without compromising administrative convenience.

All This At A Fraction of the Cost

Our basic and advanced call center software features are available at a fraction of the cost of our competitors. Still, you won’t be compromising on the quality or availability of services, whether it’s part of a package or an à la carte feature you add on.

Xima Contact Center

Try Xima yourself. Schedule a demo today.

Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.

Fill out the form below and a team member will reach out to walk you through it!

Feature Release Webinar

Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and Social Media Integration.

  • IVR (Interactive Voice Response)

  • MMS Messaging

  • Social Media Integration

Thursday, September 12, 2024 | 11:00AM ET