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Manufacturing

Customer Service
Gets A Lift

Make customer service your competitive advantage with Xima

Attracting and retaining customers has never been more challenging. Go above and beyond to deliver timely, accurate, and personalized information right to your customers. Request a software demo today!

Increase Speed and Agility

Don’t waste time trying to make sense of reports and automatically turn your analytics into actionable insights and recommendations.

Workforce Management (WFM) enables you to accurately forecast and efficiently schedule your team. Whether you are on-premise or working from home you can monitor your staff with real-time adherence. Fluctuations in demand can be managed in no time!

Efficiency, Productivity and ROI

Feedback is crucial for improving performance and efficiency. By monitoring, transcribing, and tagging calls, chat sessions, and other customer interactions, you can identify areas for efficiency, productivity, and coaching.

Give your customers peace of mind when they reach out to your customer service teams and get them connected to the right person the first time.

Build Better Opportunities

Don’t waste time trying to make sense of reports and automatically turn your analytics into actionable insights and recommendations.

Workforce Management (WFM) enables you to accurately forecast and efficiently schedule your team. Whether you are on-premise or working from home you can monitor your staff with real-time adherence. Fluctuations in demand can be managed in no time!

Make It Easy for Your Customers

Manufacturers seamlessly manage customer inquiries, streamline processes, and enhance overall customer experience.

Voice

Your most personal point of contact is crucial. Make sure it’s the right connection the first time, every time.

Email

Advanced features and personalization to improve the customer experience.

Chat

Engage website visitors, answer questions, and resolve concerns with real-time web chat.

SMS

Automate, interact and schedule messages for your customers all in one platform.

Managed Communication

Create Stronger Connections

Elevate your customer communication game with seamless and speedy promotions sharing, product updates, and personalized greetings via phone, text, or email. 

Consolidating your communication channels creates a smooth and efficient experience for your customers. With powerful tools like Interactive Voice Response (IVR), you can swiftly handle routine queries and effortlessly resolve basic concerns for your valued customers, delivering an exceptional customer experience.

Advanced Features That Help Manufacturers

Help your agents stay focused on helping customers with features that make their lives easier.

Workforce
Management

Help your customer service professionals focus on helping your clients by scheduling them in the best role possible according to their specific skills, and expertise.

Call Transcriptions

Understand customer insights, search for keywords, identify trends, and proactively address common issues to deliver a better experience with call transcriptions.

Call Tagging

Quickly spot customer trends as employees can easily tag calls to certain account, request type, or question.

Customer Success
Is Our Focus

Read more about how our solutions have helped improve businesses across the globe.

Customer Success

Fairfax Pediatric Customer Success Story

Over the past couple of years, patients have been juggling multiple priorities and were looking for convenient ways to manage their healthcare. This along with the COVID pandemic created a spike in phone calls and a challenge to modernize a dated system.

Read More »
Image of charts trending upward on an iPad.
Customer Success

Sansio Customer Success Story

When faced with an organization restructure, Sansio Inc. was forced to expand, integrate, prioritize, and restructure their contact center. They needed a more viable, scalable solution.

Read More »

Try Xima yourself. Schedule a demo today.

Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.

Fill out the form below and a team member will reach out to walk you through it!