Simplify communication, improve response times, provide greater flexibility, and enable personalization. Email offers advanced features that contribute to a better customer experience.
Use email to collaborate with your team, increase productivity and personalize customer experiences.
Increase Productivity | Personalize the Customer Experience
Give your customers the 5-star experience they come to expect from you. Improve response times by routing emails to the right person the first time.
With email integration, your staff can receive and respond to customer inquiries right on the Xima platform without fumbling between windows or tabs.
Personalize the Customer Experience
Roll out the red carpet for your customers and give them a personalized email experience. By understanding your customers’ history and context, your teams will save time and delight at each touchpoint and interaction.
Using email to provide a personalized experience has never been easier.
Automate the First Touch
Improve customer satisfaction by reducing wait times, increasing resolution rates, and providing personalized experiences.
By automating the first touch, customers are efficiently and effectively routed to the most qualified agent or employee who can address their needs.
Skill-based routing allows businesses to match customers with employees who possess the specific skills or expertise required to quickly resolve any issues.
A Feature for Every Need
Our email features have been designed to give you a flexible and powerful cloud phone system. Get reporting and integrations with your current system for better visibility. This improves the customer experience and reduces the need for multiple tools. It simplifies workflow processes, and improves overall productivity for agents.
A single interface allows employees to manage emails, calls, chats and texts from one location.
Reports and Wallboards
Gain detailed visibility into response times, interaction counts, and much more through customized reports.
Connect email clients like Gmail and Microsoft to seamlessly interact with customers.
Unifying your platforms can provide a more streamlined, efficient, and effective communication experience for businesses and their customers.
Integrating all communication channels, such as voice, email, chat, and social media, into a single window, allows organizations to provide a consistent and personalized experience for their customers. This improves the customer experience and reduces the need for multiple tools. It simplifies workflow processes, and improves overall productivity for agents.
Try Xima yourself. Schedule a demo today.
Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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