Voice and Unified Communications
Xima Voice is designed to give companies a simple-to-use, cost-effective, and highly scalable cloud phone system. Wherever your employees are located, the system is easily accessible from any device with an internet connection and can be managed remotely.
Features like advanced call routing, auto-attendants, interactive voice response (IVR), and queue callback will enable your employees to deliver a positive customer experience.
You can also set up advance features like mobile twinning, SMS, voicemail to email, and call recording.
Right Connection - First Time, Every Time | Cloud Capabilities
Cloud Capabilities
With a cloud phone system, your employees can easily connect with customers regardless of their location.
By taking advantage of cloud technology, you can access modern phone systems without having to invest in costly hardware.
Cloud phone systems also allow for greater scalability and flexibility, asyou can easily add or remove users and features as needed.
Right Connection - First Time, Every Time
Voice is a very personal form of communication, and customers expect to be connected with the right person who can address their specific needs and concerns.
Using skills-based routing, companies can ensure that incoming calls are routed to the most qualified agent based on their skills, expertise, and availability.
This reduces call transfer times, improves first-call resolution rates, and enhances the overall customer experience.
Not Just a Business Phone System
Quick Setup
With a quick and easy setup, you can have your business up and running in no time. And with its cloud capabilities, you don’t need on-premises hardware and can enjoy your system from anywhere.
Intuitive Interface
The intuitive interface allows your employees to spend their time where it matters most – your customers.
Simple Administration
Initiate instant employee moves, number provisioning, and changes, even when you’re on the go.
A Feature for Every Need
Our voice features have been designed to give you a flexible and powerful cloud phone system. Choose from a variety of options, including phone number selection, mobile, SMS, recording, and more.
Local or Toll-Free Numbers
Establish your business presence with local or toll-free numbers.
Extensions or Direct Numbers (DID)
Create extensions and direct numbers to link employees in local or remote offices.
Unlimited Calls
Make unlimited calls for the same low, monthly rate.
Mobile Twinning
Keep work and personal phone details separate via a mobile app. Receive calls and texts right to you cell phone, so you stay in touch from home or the road.
Voicemail to Email
Get every voicemail transcribed to text email automatically to respond faster and keep up with calls throughout the day.
SMS
Receive and send texts through your employer-issued phone number.
Number Porting
Easily transfer an existing phone number to your account in a few steps
Agent State
Manage your presence status (Available, Do Not Disturb, Away) to notify your colleagues of your availability.
Call Recording
Automatically record up to 5GB of calls with no expiration date.
Easy-to-Use Interface
Improved Employee Experience
Unifying your platforms can provide a more streamlined, efficient, and effective communication experience for businesses and their customers. Integrating all communication channels, such as voice, email, chat, and social media, into a single window, allows organizations to provide a consistent and personalized experience for their customers.
This improves the customer experience and reduces the need for multiple tools. It simplifies workflow processes, and improves overall productivity for agents.
Single Window
Agents see all their skills, channels, and DND status in a single window so they can manage it with less clicks.
Team Alignment
Realtime wallboards can be customized to align to business objectives.
Everything, Unified
Unifying your platforms can provide a more streamlined, efficient, and effective communication experience for businesses and their customers.
Integrating all communication channels, such as voice, email, chat, and social media, into a single window, allows organizations to provide a consistent and personalized experience for their customers. This improves the customer experience and reduces the need for multiple tools. It simplifies workflow processes, and improves overall productivity for agents.
Try Xima yourself. Schedule a demo today.
Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!