Xima Voice is designed to give companies a simple-to-use, cost-effective, and highly scalable cloud-based phone and communication system. Wherever your employees are located, the system is easily accessible from any device with an internet connection and can be managed remotely.
Unifying your communication platforms can provide a more streamlined, efficient, and effective system for businesses and their customers.
Both customers and agents can be bogged down and frustrated by having to switch between various communication tools. By bringing together various communication channels like voice, email, chat, video conferencing and social media in a single, unified interface, you can end your reliance on multiple tools and enjoy a much more streamlined process.
With Xima’s voice and unified communications software, your organization will be able to operate through one simple channel. Your customers will enjoy a consistent and personalized experience, and your agents will enhance their overall productivity with a simplified workflow.
UCaaS systems are highly scalable. Businesses can easily add or remove users or features based on their needs. This flexibility particularly benefits growing businesses or those with seasonal workforce fluctuations.
With cloud-based phone systems, employees can access communication tools from any device with an internet connection, whether they’re at the office, at home, or on the go. With tools like VoIP phone capabilities, this mobility supports remote work and flexible working arrangements.
In the event of disruptions, a cloud-based system ensures communication persists by automatically routing calls and allowing remote access to essential features. This resilience minimizes downtime and maintains vital connectivity for your business.
Many cloud-based phone platforms integrate with other business communication tools, such as Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems. This integration allows for streamlined workflows and improved efficiency.
Features like auto-attendant, call routing, and analytics help businesses create much-improved customer experiences. For instance, calls can be routed to the most suitable agent, reducing wait times and improving customer experience. Xima Voice can also link other communication channels, such as instant messaging, email, and more.
With Xima Voice, you can find so many more uses than just voice calling with customers. A few more of the perks you can look forward to include:
With a quick and easy setup, you can have your business up and running in no time. And with its cloud capabilities, you don’t need on-premises hardware and can enjoy your system from anywhere.
The intuitive interface allows your employees to spend their time where it matters most – your customers.
Initiate instant employee moves, number provisioning, and changes, even when you’re on the go.
With a cloud phone system, your employees can easily connect with customers regardless of location. Your team will be able to access modern phone systems without investing in costly software.
Cloud phone systems also allow for greater scalability and flexibility, as you can easily add or remove users and features as needed. Pair it with our Contact Center as a Service (CCaaS) software to truly take your customer service to the next level.
Xima Voice doubles as an employee communications platform as well, meaning your agents and other colleagues can discuss business processes, call reports, and more from wherever they are in an easy-to-use online platform, allowing them to send and receive messages seamlessly.
Unifying your platforms can provide a more streamlined, efficient, and effective communication experience for businesses and their customers. Integrating all communication channels, such as voice, email, chat, and social media, into a single window allows organizations to provide a consistent and personalized customer experience.
Agents see all their skills, channels, and DND status in a single window so they can manage it with less clicks.
Realtime wallboards can be customized to align to business objectives, allowing all employees to be on the same page even when working remotely.
Every customer interaction is crucial to building brand loyalty. Xima’s unified cloud communications platform is a fully customizable and easy-to-use solution that provides transformational data and a better customer experience.
Depending on your company’s current configuration, Xima offers multiple options to set you up with its best-in-class customer service software.
By using Xima Voice, you’ll be able to increase your agents’ productivity with a user-friendly, multi-channel system that will make life easier for your agents and your customers. Enjoy seeing results like fewer abandoned calls, increased customer satisfaction, and more streamlined business processes thanks to Xima Voice.
Don’t waste your callers’ time with endless call forwarding. Instead, send callers right to the agent they need with skills-based routing.
Say goodbye to tinny hold music with queue callback. Callers are put in a virtual queue and automatically called back when an agent is open, freeing up their time and reducing your agents’ stress.
Voice is a very personal form of communication, and customers expect to be connected with the right person who can address their specific needs and concerns. Using skills-based routing, companies can ensure incoming calls are routed to the most qualified agent based on their skills, expertise, and availability. This reduces call transfer times, improves first-call resolution rates, and enhances customer experience
Unified Communications as a Service (UCaaS) is a transformative solution for businesses. Rather than relying on physical phone systems that can be costly and difficult to manage in a remote-friendly environment, contact centers can use a cloud-based phone system to have constant access to customer calls while paying a monthly subscription. This offers a more remote-friendly environment, easier switching between agents, and ultimately happier customers.
Our voice features have been designed to give you a flexible and powerful cloud phone system. Choose from a variety of options, including phone number selection, mobile, SMS, recording, and more.
Establish your business presence with local or toll-free numbers.
Create extensions and direct numbers to link employees in local or remote offices.
Make unlimited calls for the same low, monthly rate.
Keep work and personal phone details separate via a mobile app. Receive calls and texts right to your cell phone, so you stay in touch from home or the road.
Get every voicemail transcribed to text email automatically to respond faster and keep up with calls throughout the day.
Receive and send texts through your employer-issued phone number.
Easily transfer an existing phone number to your account in a few steps
Manage your presence status (Available, Do Not Disturb, Away) to notify your colleagues of your availability.
Automatically record up to 5GB of calls with no expiration date.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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Thursday, September 12, 2024 | 11:00AM ET