Xima Unified Communications (UC) is designed to give companies a simple-to-use, cost-effective, and highly scalable phone system in the cloud. Wherever your employees are located, the system is easily accessible from any device with an internet connection and can be managed remotely.
Features like advanced call routing, auto-attendants, interactive voice response (IVR), and queue callback will enable your employees to deliver a positive customer experience. You can also set up advance features like mobile twinning, SMS, voicemail to email, and call recording.
Xima’s UC functionality can also be paired with its award-winning Contact Center (CC) capabilities to create a best-in-class experience for customers and employees.
The key difference between CC and UC is their focus and functionality. UC is a unified communications solution that integrates various communication channels into a single platform for internal communication, collaboration, and productivity, while CCaaS is a customer-centric communication solution that is designed to manage and optimize customer interactions for improved customer service.
Organizations can integrate their existing phone numbers with SMS capabilities, transforming them into two-way communication channels for text messaging.
Leveraging advanced transcription technologies, voicemail messages are automatically transcribed into text format, eliminating the need to listen to lengthy audio recordings.
Mobile twinning is a feature that allows a user’s mobile phone and desk phone to ring simultaneously for incoming calls. With mobile twinning, users can stay connected and accessible regardless of their physical location.
Efficiently track and manage direct messages across popular social media platforms with ease. Gain valuable insights into customer sentiment, identify emerging trends, and provide personalized support that enhances customer satisfaction.
After 15 years of helping over 10,000 companies report on what matters to them, Xima has done the hard work and created best-practice reports for you, right out-of-the-box.
Build your own report from scratch or modify one of the 30+ existing templates to fit your needs. Insights are what help organizations create a better experience for their customers and Xima UC makes it easy to get those quickly.
Every business (and even employees) have different preferences for their phones. Some like to use a web-based phone on their desktop (softphone) while others prefer a physical phone (hardphone). By pairing UC with Xima Contact Center you can use your UC hardphone or UC softphone as a single-device for the contact center.
With its WebRTC softphone, users can quickly log in and connect anywhere with an internet connection.
By efficiently directing incoming calls and providing self-service options, it reduces wait times and empowers customers to resolve common queries independently. This automated system also ensures consistent and accurate call routing, eliminating human errors.
Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!