Contact Center + Unified Communications

Flexibility to Connect with Your Customers

Xima Unified Communications (UC) is designed to give companies a simple-to-use, cost-effective, and highly scalable phone system in the cloud. Wherever your employees are located, the system is easily accessible from any device with an internet connection and can be managed remotely.

Features like advanced call routing, auto-attendants, interactive voice response (IVR), and queue callback will enable your employees to deliver a positive customer experience. You can also set up advance features like mobile twinning, SMS, voicemail to email, and call recording.

Simplified Management

Unified Communications (UC) + Contact Center (CC)

Xima’s UC functionality can also be paired with its award-winning Contact Center (CC) capabilities to create a best-in-class experience for customers and employees.

What is it?

The key difference between CC and UC is their focus and functionality. UC is a unified communications solution that integrates various communication channels into a single platform for internal communication, collaboration, and productivity, while CCaaS is a customer-centric communication solution that is designed to manage and optimize customer interactions for improved customer service.

Contact Center (CC)

CC focuses on providing a customer-centric communication solution for managing inbound and outbound customer interactions through channels like voice, chat, email, and text.

It is designed to handle high volumes of customer queries with features like skills-based routing and queue callback.

Unified Communications (UC)

UC focuses on providing a unified and seamless communication experience across various channels like voice, messaging, and email.

It enables businesses to consolidate their communication systems into a single platform, making it easier to manage and access all communication channels from anywhere, anytime.

More Features Unlocked

SMS Enable
Any Numbers

Organizations can integrate their existing phone numbers with SMS capabilities, transforming them into two-way communication channels for text messaging.


Leveraging advanced transcription technologies, voicemail messages are automatically transcribed into text format, eliminating the need to listen to lengthy audio recordings.


Mobile twinning is a feature that allows a user’s mobile phone and desk phone to ring simultaneously for incoming calls. With mobile twinning, users can stay connected and accessible regardless of their physical location.

Fax to

Efficiently track and manage direct messages across popular social media platforms with ease. Gain valuable insights into customer sentiment, identify emerging trends, and provide personalized support that enhances customer satisfaction.

World-class Reporting

UC Reporting That Hits the Mark

After 15 years of helping over 10,000 companies report on what matters to them, Xima has done the hard work and created best-practice reports for you, right out-of-the-box.

Build your own report from scratch or modify one of the 30+ existing templates to fit your needs. Insights are what help organizations create a better experience for their customers and Xima UC makes it easy to get those quickly.

Phone Flexibility

Every business (and even employees) have different preferences for their phones. Some like to use a web-based phone on their desktop (softphone) while others prefer a physical phone (hardphone). By pairing UC with Xima Contact Center you can use your UC hardphone or UC softphone as a single-device for the contact center.


With its WebRTC softphone, users can quickly log in and connect anywhere with an internet connection.

Headphones and Handsets

For customers that want to use a physical phone, Xima offers a variety of preferred brands and models they can quickly deploy to your business. Or, if you prefer, Xima can utilize your existing phones to configure them to your needs.

Simplified Management

Single-Sign On (SSO)

Users can log in to a single platform using their credentials and gain access to all the communication channels and collaboration tools they need. The centralized system ensures that only authorized users can access specific resources and that their access can be easily revoked if needed.

Auto Attendant

By efficiently directing incoming calls and providing self-service options, it reduces wait times and empowers customers to resolve common queries independently. This automated system also ensures consistent and accurate call routing, eliminating human errors.

Xima Contact Center

Try Xima yourself. Schedule a demo today.

Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.

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