Resources

Case Study – An illustration of how a typical contact center manager can achieve measurable success using modern contact center software to monitor, manage, and drive performance across key metrics.

Live Webinar 4 Ways Leading Teams Monitor CX Performance with AI Whether you’re looking to reduce churn, improve agent efficiency, or build a more data-driven

Live Webinar How to Drive Measurable ROI Without Disrupting Your Contact Center Whether you’re evaluating cloud migration, AI-powered quality management, or omnichannel CX tools, this

Ebook – A practical guide to monitoring, managing, and improving KPIs with contact center software

Ebook – Why delaying contact center modernization is riskier than you think

On-Demand Webinar Evaluate 100% of Customer Conversations with Auto QA (AI) AI-Powered QA: Score 100% of Interactions Without Adding Headcount Register Check out this webinar

On-Demand Webinar + FREE Whitepaper Maximizing Contact Center Performance with AI Register AI is no longer just a buzzword, it’s reshaping the way contact centers

On-Demand How to Elevate ROI Through Customer Experience and Cloud Migration Watch now Check out this webinar and discover how enhancing Customer Experience (CX) and

On-Demand Exclusive Partner Webinar: Mastering the Xima CCaaS Value Proposition Positioning and Selling Xima’s Contact Center Solutions Register Check out our insightful webinar designed exclusively

Ebook – 7 Steps to Raising a Well-Behaved Digital Assistant

Whitepaper – The Current State of Customer Support in Financial Services​

On-Demand Four New AI Features You Need in Your Contact Center Transform Every Call Into Actionable Insights Watch Now Watch our latest webinar where we

On-Demand   Real Talk on CX: A Fireside Chat with Backyard Products A relaxed, honest conversation between peers, focused on what actually moves the needle

Wednesday, April 23 11:00 a.m. ET Xima’s AI Breakthroughs & 2025 Roadmap See how Xima’s latest AI innovations can transform your contact center Register Today

Thursday, March 13 11:00 a.m. ET Exclusive Partner Preview: Xima’s AI Breakthroughs & 2025 Roadmap Join us for an in-depth session specifically tailored to our

On-Demand From Chronicall to the Cloud: Better CX, More Tools, Smarter AI Join us for an in-depth session exploring new technologies available with Xima CCaaS

On-Demand Webinar Outgrowing Your Phone System: Incorporating AI to Maximize the Customer Experience Join us for an in-depth session on what to do when you

With AI-driven fraud—particularly in voice-based attacks—on the rise, it’s essential to adopt cutting-edge technology in your contact center to protect both your financial institution and your members and customers. ​

On-Demand Webinar Maximizing Your On-Prem Phone System with Xima Join us for an in-depth session on how to maximize the value of your existing infrastructure

Pre-Recorded Xima for Microsoft Teams Combine Teams with Your Contact Center for a Better Customer Experience In today’s fast-paced world, staying connected with your customers

In this session, we’ll dive into the challenges faced by healthcare organizations in managing their customer and patient communication efficiently and how Xima’s contact center can transform these challenges into opportunities for growth.