Xima now integrates with over 70 of the most popular electronic health record (EHR) solutions in North America. This integration syncs patient contact information with the Xima agent experience, enabling easy patient identification upon contact. There’s no need to shift focus outside of the Contact Center Agent Client interface to identify the caller or load patient contact details for outbound communication.
Your agents no longer need to leave the Contact Center Agent Client to find patient contact information. We integrate an updated patient directory directly into the client your agents use for calls, emails, and messages. This streamlined approach enables agents to access necessary information quickly, enhancing workflow efficiency and reducing the need to switch between different systems.
Your agents no longer need to access the EHR/EMR for patient contact information. We embed an updated patient phone book into the same client your agents use for handling calls, emails, and messages.
Run reports on chats exclusively or include them with other media channels for a holistic view of your team’s efficiency.
All remote interactions with patients, whether outbound calls or inbound inquiries, are logged within a single platform. This allows you to review any interaction in detail from start to finish or compile and analyze data in historical reports, helping you pinpoint strengths and areas for improvement in your team's performance.
How does Xima stay HIPAA compliant while working with patient records?
Xima does not store sensitive patient data such as SSNs or full DOBs. All stored data is encrypted, and access to the user interface is password protected. API exports of patient data are not supported outside of contact history, and this API is protected by a bearer token.
Artificial intelligence has moved well beyond simple chatbots. Today’s conversational AI can understand customer intent, maintain context across interactions, and help automate tasks that once required significant agent involvement. As the technology has matured, it has become a practical tool for enterprises looking to improve customer experiences while increasing operational efficiency.
A cloud contact center migration is too important to treat like a simple yes or no decision. For operations managers, IT leaders, and supervisors, the real question is not just whether cloud sounds better. It is whether the move fits your current systems, your budget model, your compliance obligations, and the way your team actually works day to day.
Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET
