Every Feature, in One Place
From call queuing to AI Insights, here’s everything Xima’s contact center platform can do for your team — organized by what you’re trying to accomplish.
AI
The AI layer running underneath the platform — built into how calls route, get scored, and get summarized.
AI Contact Center
The AI-powered core of Xima’s platform — built to route, transcribe, and assist across every interaction.
Xima Insights
Surface patterns across every conversation automatically, no manual digging required.
Auto QA
Automatically score every interaction against your quality standards, not just a sample.
Speech Analytics
Detect sentiment and topics in every call to catch trends before they become problems.
Messaging & Voice Bot
Resolve common requests automatically over chat and messaging, any time of day.
Connected Communications
Keep every conversation — voice, chat, and beyond — connected, routed, and recorded without the busywork.
Call Queuing
Keep customers calm while they wait with organized queues, accurate wait-time estimates, and messaging that sets the right expectations instead of dead air.
Queue Callback
Give customers the option to hang up and get a callback instead of holding, and Xima calls them back automatically the moment an agent is free.
Skill-based Routing
Match every interaction to the agent best equipped to handle it based on skill, language, or specialty, instead of routing purely by whoever’s next in line.
Live Agent Call Recording
Detect sentiment and topics in every call to catch trends before they become problems.
Interactive Voice Response (IVR) Software
Resolve common requests automatically over chat and messaging, any time of day.
Extensive Integrations
Connect Xima to the CRM, help desk, and business tools your team already relies on.
Multi-Channel Communications
Manage voice, chat, SMS, and more from a single connected platform.
Reporting & Analytics
Turn every interaction into a data point you can actually act on.
Standard & Custom Reports
Build the exact report your team needs, or start from a ready-made template.
Cradle-to-Grave
Trace any interaction from first ring to resolution, across every channel and transfer.
Realtime Wallboards
Keep your team aligned with live performance data displayed right on the floor.
Scorecards & Evaluations
Score agent performance against your own criteria and track improvement over time.
Central Repository
Store every recording, report, and evaluation in one searchable place.
Compliance
Meet industry and regulatory requirements with built-in recording controls and data retention.
Team Management
Give supervisors the tools to schedule, coach, and develop the team behind every conversation.
Quality Management
Review interactions, score performance, and coach agents in one connected workflow.
Contact Center Workforce Management Software
The workforce management platform that forecasts demand, builds schedules, and tracks adherence in real time, so staffing matches what your queues actually need.
Customer-Centric Service & Support
From your first day on Xima to your thousandth, our team is behind you.
White Glove Setup or Transfer
Move to Xima with a guided, hands-on setup led by our implementation team.
Seamless Implementation
Get up and running with minimal disruption to your current operations.
8x5 or 24x7 Technical Support
Reach a real support technician on the schedule that fits your business.
Learning Tools and Training
Onboard your team faster with guided training built around how you actually use Xima.
