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Customer Engagement

Call Queuing

Transform Your Customer Experience with Call Queuing

Customer Engagement

Queue Callback

Give your customers options to talk when they’re available.

Customer Engagement

Skills Based Routing

Utilize Your Key Resources More Efficiently in Your Contact Center

Customer Engagement

Live Agent Call Recording

Call Recording provides valuable insights into your agent interactions.

Customer Engagement

Interactive Voice Response

Enable customers to find their resolution without any agent interaction with IVR.

Integrations

CRM Integrations and APIs

Combine your favorite tools with Xima for greater visibility and ease of use.

Integrations

Single Sign-On

Improve security and streamline login with single sign-on.

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