Real-World Results with Xima Speech Analytics & Auto QA
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One of the unique things about Asterisk is the ability to register a single SIP extension and allow for unlimited calls.
On the Extension under the “Advanced Options”, you can increase or decrease the incoming and outgoing limit of that extension.
“Tags” can be applied for inbound call routing.
Example: In the Ring Group for example, under the “advanced options”, there is a field called “Replace Caller ID”. If you wish to retain the caller and add %CALLERID% to the entry.
For example: If you wanted “Donuts to be tagged while retaining the caller number after, you could do it like so.
NOTE: Replace Caller ID also exists under the Queues and the DID themselves so there is flexibility where it gets tagged.
Live Webinar Real-World Results with Xima Speech Analytics & Auto QA Register Check out this webinar and get a candid look at how contact center
Monitor real-time call center performance with 5 key metrics. Learn how to improve operations, boost agent efficiency, and elevate customer experience.
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Thursday, September 12, 2024 | 11:00AM ET