Outgrowing Your Phone System
January 29, 2025 11:00 a.m. ET Outgrowing Your Phone System: Incorporating AI to Maximize the Customer Experience Join us for an in-depth session on what
One of the unique things about Asterisk is the ability to register a single SIP extension and allow for unlimited calls.
On the Extension under the “Advanced Options”, you can increase or decrease the incoming and outgoing limit of that extension.
“Tags” can be applied for inbound call routing.
Example: In the Ring Group for example, under the “advanced options”, there is a field called “Replace Caller ID”. If you wish to retain the caller and add %CALLERID% to the entry.
For example: If you wanted “Donuts to be tagged while retaining the caller number after, you could do it like so.
NOTE: Replace Caller ID also exists under the Queues and the DID themselves so there is flexibility where it gets tagged.
January 29, 2025 11:00 a.m. ET Outgrowing Your Phone System: Incorporating AI to Maximize the Customer Experience Join us for an in-depth session on what
Call centers play a pivotal role in shaping the customer experience. However, many financial institutions struggle to keep pace with evolving customer expectations and technological advancements. Discover common challenges, and solutions, to enhance the member experience.
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