Introducing the AI Voice Bot: Every Call Answered, Every Time
Xima’s new AI Voice Bot answers every call and works alongside AutoQA, AI Insights, and Messaging Bot to power a smarter contact center.
One of the unique things about Asterisk is the ability to register a single SIP extension and allow for unlimited calls.
On the Extension under the “Advanced Options”, you can increase or decrease the incoming and outgoing limit of that extension.
“Tags” can be applied for inbound call routing.
Example: In the Ring Group for example, under the “advanced options”, there is a field called “Replace Caller ID”. If you wish to retain the caller and add %CALLERID% to the entry.
For example: If you wanted “Donuts to be tagged while retaining the caller number after, you could do it like so.
NOTE: Replace Caller ID also exists under the Queues and the DID themselves so there is flexibility where it gets tagged.
Xima’s new AI Voice Bot answers every call and works alongside AutoQA, AI Insights, and Messaging Bot to power a smarter contact center.
High call volumes, long hold times, and repetitive customer questions put constant pressure on contact center teams. Agents can burn out answering the same routine inquiries, while customers may abandon calls before receiving help. Simply hiring more agents to handle basic requests is expensive, and traditional IVR phone trees often route customers without actually resolving their needs.
Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET