Skills-based Routing Boosts Everyone’s Experience
Imagine a world where you get to the right person, the first time. Skills-based routing ensures your resources are being maximized. Let’s dig into it.
Reduce Abandoned Calls with Queue Callback
Call abandonment–which is when a caller hangs up before their query is completed–is one of the key KPIs for call centers. While you’re never going to have 0% call abandonment, you want to reduce abandoned calls as much as possible to ensure the happiness of your customer base.
Quarter 3, 2023 Releases
We released a lot of new products and features in Quarter 3 of 2023. Learn more about Xima here.
Maximizing ROI by Moving to the Cloud
Moving to the cloud comes with built in ROI by being able to scale quickly and deliver a better experience, faster.
Questions About Moving to the Cloud Answered
Migrating to the cloud can be daunting for some companies. These are a few questions to consider before making the switch.
Enhance Your Contact Center with SMS Messaging
SMS messaging meets the customer where they are and now with Xima, you can have the reporting and benefit of everything in the cloud.
Easier Account Management with Single-Sign On
Single Sign-on creates an easier and more streamlined experience when building an agile contact center. And you can now get it with Xima!
Xima Email for Contact Center
How Integrated Email Support Helps Boost Productivity and Customer Satisfaction
5 Customer Service Strategies for Financial Institutions
Setting a strategy for your customer service department is key to delivering great service. Learn more about 5 tips to set you on the right path.
Quarter 2, 2023 Releases
We released a lot of new products and features in Quarter 2 of 2023. Learn more about Xima here.
