Customer Service
Directly in Microsoft Teams
Xima for Microsoft Teams allows you access to all the features and functionality of your contact center right in Teams. Whether you’re a supervisor managing contact center agent workload, or an agent making and receiving calls, answering chats, or emails, you can do it all without leaving Microsoft Teams.
User Activity, All in one place.
Now you can manage your customer service staff right in Microsft Teams! With bidirectional presence sharing, you’ll immediately see your team’s availability in the contact center or Teams. By integrating Xima reports, you can get deeper insights into productivity and efficiency.
Xima incorporates historical reporting and online meeting recordings for users. These features allow you to weave Teams’ activities into our world-class Cradle to Grave Reporting.
Deeper Insights for Microsoft Teams
Measuring the right metrics can mean differentiating between an optimized contact center and a liability. Xima for Microsoft Teams pulls back the curtain on key metrics.
Manage Users Easier
Our integration measures and manages contact center and MS Teams users, providing insight into their activities anytime.
Easy to Setup, Easy to Learn
Utilizing the MS Teams softphone to answer Contact Center calls eliminates the need for businesses to learn an entirely new platform.
All Your Data
Xima’s integration with MS Teams gives businesses a comprehensive view of their employees’ performance.
Features with an Immediate Impact
Xima for Microsoft Teams offers ease and efficiency. Seamlessly view Teams users’ activities in real-time, providing valuable insights into their availability and status.
Say goodbye to navigating multiple windows; our integration streamlines communication by bringing all essential information into one centralized hub. With this feature-rich integration, enhance collaboration, productivity, and customer service within your contact center effortlessly.
See Who's Available
With bidirectional presence sharing, supervisors and agents will immediately see other MS Teams users' or contact center agents' statuses.
Meeting Recordings in One Place
Offers easy access, filters, storage, and playback for online meeting recordings.
Stop Wondering and Start Managing
You'll be able to see your contact center, MS teams, and office data all in one dashboard.
Do you relate to any of these statements? Xima for Microsoft Teams is for you!
I have a UC phone system and use Microsoft Teams for internal communication.
I want cohesion between my UC phone system, MS Teams, and Contact Center.
I want to run reports on my MS Teams users’ activities.
I want to answer customer phone calls and respond to emails, web chats, and texts, all within the Teams application.
I want a user-friendly interface to run reports, filter out call flows, and find the details I need for a specific call flow or online meeting playback.
Industry policies or company quality goals require us to store meeting recordings for longer than the 60 days offered by Microsoft.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!
