IVR can be complicated but Xima is here to break it down. Could it make an impact on your business? Possibly.
Call queuing is a powerful tool to help your agents. Learn more on how you can maximize efficiency without breaking the bank.
Imagine a world where you get to the right person, the first time. Skills-based routing ensures your resources are being maximized. Let’s dig into it.
Call abandonment–which is when a caller hangs up before their query is completed–is one of the key KPIs for call centers. While you’re never going to have 0% call abandonment, you want to reduce abandoned calls as much as possible to ensure the happiness of your customer base.
We released a lot of new products and features in Quarter 3 of 2023. Learn more about Xima here.
Moving to the cloud comes with built in ROI by being able to scale quickly and deliver a better experience, faster.
Migrating to the cloud can be daunting for some companies. These are a few questions to consider before making the switch.
SMS messaging meets the customer where they are and now with Xima, you can have the reporting and benefit of everything in the cloud.
Single Sign-on creates an easier and more streamlined experience when building an agile contact center. And you can now get it with Xima!
How Integrated Email Support Helps Boost Productivity and Customer Satisfaction