Release Highlights Quarter 1, 2024
We released a much requested CRM Integration in Quarter 4 of 2023.
Contact center agents juggle multiple tasks and applications to deliver exceptional customer experiences. However, managing multiple passwords and logins leads to inefficiencies and frustration. Enter Single Sign-On (SSO), an easy solution that streamlines agent authentication and improves productivity. Let’s explore how SSO can help simplify agent workflows.
Agent productivity takes a hit as they grapple with multiple passwords for different applications. Switching between logins and screens disrupts the seamless flow of work and inefficiencies.
Enter Single Sign-On (SSO), a simple experience for agents drowning in a sea of passwords. With SSO, agents can bid farewell to the hassle of multiple logins. Leveraging their Microsoft or Google accounts, agents gain a single entry point to all their essential applications.
SSO frees agents from trying to remember dozens of passwords in different locations. By using existing credentials, agents can seamlessly access a spectrum of tools and systems without undergoing the mental gymnastics of password retrieval.
The true power of SSO lies in its ability to reclaim time and eliminate frustration. Agents won’t need to take time to type lengthy passwords, allowing them to dive into their tasks immediately and with heightened focus.
Starting the workday on a new device? No worries! SSO ensures a seamless onboarding experience. Agents quickly log in using their Microsoft or Google credentials, erasing the need for memorization and preventing delays.
In a world where efficiency is crucial, Single Sign-On solves the complexities of password management and ignites a new era of streamlined workflows. By leveraging SSO, contact centers empower their agents to perform at their best, removing unnecessary barriers. Unlock a future where frustration fades away and time becomes an ally in delivering exceptional customer interactions.
If your company would like to take advantage of SSO, please let us know and we’ll be happy to enable it!
We released a much requested CRM Integration in Quarter 4 of 2023.
With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even better. Improve efficiency and productivity with our unified platform system, make customer service the star with our CRM systems, and keep agents and customers happy with call automation that takes the strain off even during the most high-volume call times.
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