Xima Software

Industries Where We Thrive

We’ve worked with thousands of companies across hundreds of industries. From the complex regulatory landscape of financial and healthcare industries to the cutting-edge demands of manufacturing, software, and tech, as well as the dynamic realms of e-commerce, retail, education, government, non-profit, and professional services.

However, we have a found nine industries where our software truly excels. Since our success relies on our network of valued partners like yourself, we want to share insight into each of these targeted industries to help you to better identify and seize promising opportunities.

A Common Theme Among Our Research

All of the industries that we ranked had the same top 3 channels; voice, web chat, and email. We’re positioned perfectly to meet the channel needs of end-users while not breaking the bank.

View Voice Feature >

View Web Chat Feature >

View Email Feature >

View SMS Feature >

View Social Feature >

Industry Highlights

Healthcare Sector

Understaffed clinics rely heavily on software to increase operational efficiencies and look to call recording, reporting, and workforce management for assistance.

Use Case

Managing patient inquiries related to appts, billing, and medical records, and providing a method for patients to reach their healthcare providers.

Learn how Xima helped Fairfax Pediatrics >

Learn how Xima helped Privia Medical Group >

Top features that matter to healthcare:

  • Call Recording

    Call recording boosts healthcare contact centers by ensuring compliance, refining training, and enhancing patient care through accurate documentation and improved quality assurance.

  • Workforce Management

    Workforce management optimizes healthcare contact centers by efficiently allocating staff resources, aligning schedules with demand, and enhancing service quality.

  • Multi-Level Account

    Multi-level accounts streamline healthcare contact centers with secure access controls, personalized interactions, and efficient data management, ensuring confidentiality and operational efficiency.

Financial Sector

As a heavily regulated industry and deals with sensitive customer information, financial services firms look to workforce management, reporting, and supervisor monitoring tools to improve agent performance.

Use Case

Handling Customer Inquiries / Support requests related to account management, loans, invest, or finding the right department.

Read more about financial sector strategies >

Top features that matter to finance:

  • Workforce Management (WFM)

    Workforce management helps financial institutions by optimizing staff allocation, aligning schedules with demand, and enhancing service quality.

  • Interactive Voice Recording (IVR)

    Interactive voice recording in the financial sector improves customer service by automating routine inquiries, facilitating self-service options, and enhancing call routing, leading to faster resolutions and more efficient operations.

  • Supervisor Monitoring

    Supervisor monitoring in the financial sector ensures compliance with regulations, enhances quality control, and provides real-time insights, enabling improved customer service, risk management, and operational excellence.

Manufacturing & Logistics Sector

Manufacturing and logistics businesses care most about scaling operations and improving customer experiences, putting recording and reporting as key points.

Use Case

Handling customer support requests related to order tracking, product availability, and returns; or providing product troubleshooting.

Learn how Xima helped Suburban Propane >

Top features that matter to
manufacturing & logistics:

  • Call Tagging

    In the manufacturing industry, call tagging streamlines operations by categorizing and organizing calls, improving data retrieval, analysis, and decision-making, leading to enhanced efficiency

  • Workforce Management

    Workforce management in manufacturing optimizes resource allocation, aligns schedules with production needs, and enhances workforce productivity, resulting in cost savings, streamlined operations, and improved product output.

  • Call Transcriptions

    Call transcriptions facilitate documentation, analysis, and knowledge sharing, enhancing quality control, troubleshooting, and process improvement, ultimately leading to more efficient and informed manufacturing processes.

Software & Tech Sector

Software and technology tend to be more broad and dynamic in their requirements, but alignment with skills-based routing, recording and reporting will resonate for most use cases.

Use Case

Managing inbound communications related to technical issues, product releases, and updates as well as purchasing inquiries.

Learn how Xima helped Sansio >

Top features that matter to software & tech:

  • Flexible Call Routing

    Flexible call routing benefits the tech sector by directing calls to the right experts swiftly, improving issue resolution times, and enhancing customer satisfaction while optimizing resource allocation for efficient support operations.

  • Workforce Management (WFM)

    Workforce management ensures efficient staffing, aligns schedules with project demands, and maximizes productivity, leading to streamlined development cycles, reduced costs, and improved project outcomes.

  • Call Transcriptions

    Call transcriptions enable comprehensive documentation, analysis, and knowledge sharing, fostering better troubleshooting, quality control, and product development, ultimately enhancing innovation and efficiency.

Additional Industries We Thrive

E-Commerce

Education

Government

Non-Profit

Professional Services

Get A Xima Pro on Your Demo

Demoing with Xima is easy. Reach out and one of our product experts will be available to help you show the customer all the insights Xima provides in a live demo environment.

Get A Xima Pro on the phone >

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Feature Release Webinar

Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.

  • IVR (Interactive Voice Response)

  • MMS Messaging

  • Social Media Integration

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Thursday, September 12, 2024 | 11:00AM ET