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Cloud Solutions for A Better Experience

Xima’s Contact Center or Contact Center as a Service (CCaaS) is a cloud-based, dynamic, scalable, customizable, and easy-to-use solution that provides a smooth and straight-forward experience for your employees and, most importantly, your customers.

Xima’s contact center software provides in-depth interactive voice response (IVR), skills-based-routing, queue callback (callback assist), Cradle-to-Grave insight, custom reporting, real-time wallboards, and interactive chat options for your agents and customers.

A Solution that Scales with You

The cloud allows for better application reliability, speed, and affordability. With Xima’s feature set, your agents will have everything they need to create positive customer experiences. 

Xima works harmoniously with multiples phone systems such as Avaya Cloud Office (ACO), RingCentral Office (RCO), 3CX, NetSapiens, Metaswitch, and others

Cloud Features

Skills-based Routing

Ensure your calls are routed to the best available agent using different skills-based routing algorithms including Intelligent, Highest Skill First, Linear, Circular, or Most Idle fashion. Skills-Based Routing >

Queue Callback (Callback Assist)

Instead of waiting in queue or having your customer abandoned due to long wait times, customers may choose to have the system hold their place in line and call them back when it’s their turn. Queue Callback >

Web Chat

Agents can manage customer chats efficiently and effectively using a unified interface that you can customize to match your business’s brand. Web Chat >

Supervisor Control

Remotely manage employees by controlling agents and calls based on skill groups. Place employees on busy, log them out, force calls to them, and more.
Supervisor Tools >

"By implementing Xima and leveraging the intelligent call routing with historical and real-time analytics, Privia is equipped to deliver on our promise to our customers."
Michelle Spence
COO Privia Medical Group

Try Xima yourself. Schedule a demo today.

Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.

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