Deliver exceptional customer service and gain a competitive edge. Xima’s manufacturing-specific software empowers your team to provide fast, accurate support, improving satisfaction and driving revenue growth. Request a demo of Xima’s enterprise-level software today!
Xima’s flexible, cloud-based customer service solutions for the manufacturing sector provide various features for support and sales teams, including:
Don’t waste time trying to make sense of reports. Use Xima’s automation to turn your analytics into actionable insights and recommendations.
Workforce Management (WFM) enables you to forecast and efficiently schedule your team accurately. Whether you are on-premise or working from home, you can monitor your staff with real-time adherence. Fluctuations in demand can be managed in no time!
Feedback is crucial for improving performance and efficiency in customer support. By monitoring, transcribing, and tagging calls, chat sessions, and other customer interactions, you can identify areas for efficiency, productivity, and coaching.
Give your customers peace of mind when they reach out to your customer service teams and get them connected to the right person the first time.
When contact center solutions are cloud-based, they offer more flexibility to you and your customers. Not only is it a seamless experience on a computer, but on mobile as well. For on-premise or off, Xima provides convenient, efficient solutions for agents and customers.
Invest in Xima and know that our software can grow with you. Scale your customer service solutions in times of high demand, and pull back when the influx of inquiries subsides.
Help your agents stay focused on helping customers with features that make their lives easier.
Help your customer service professionals focus on helping your clients by scheduling them in the best role possible according to their specific skills, and expertise.
Understand customer insights, search for keywords, identify trends, and proactively address common issues to deliver a better experience with call transcriptions.
Quickly spot customer trends as employees can easily tag calls to certain accounts, request types, or questions.
Explore how Xima can enhance your contact center solutions. Discover our additional features designed to reduce wait times and boost efficiency for your business:
Effortlessly manage call routing based on time of day with Xima Software, ensuring calls are directed appropriately throughout the day and after business hours.
Maximize efficiency with Xima Software’s IVR system, integrating with CRMs and databases to instantly display pertinent contact information to agents.
Enhance caller experience with Xima Software’s Collect Digit feature, prompting for account numbers or other identifiers to streamline account lookup.
Benefit from Xima’s decade-long expertise in CRM screen popping, now enhanced with improved IVR features like digit collection and data dipping. Connect agents to the correct CRM account with even more unique data, improving customer interactions.
Give your customers the option to wait on a call, or receive a callback when a call center agent is available. Call queue software answers customer calls in the order they’re received, and gives the option for customers to leave a phone number for a callback.
Live agent call recording provides valuable, real-time insights into your agent interactions. Recording calls provides supervisors with valuable information to help agents continually improve their customer service. Call recording can be paused.
Give customers the power to find answers without waiting to speak to an agent. Interactive voice response (IVR) allows customers to use their touchpad or to voice their questions aloud. This lets them self-resolve common issues and is essential during high-volume call times.
Open one single window to see every interaction at your contact center. Cradle-to-Grave reporting provides immediate insights and recording access via an intuitive interface that helps your agents and supervisors work efficiently. Faster access to insights means you’ll see faster results
Real-time visibility and analysis increase team alignment with customizable displays and alerts. When your team understands more about customer behavior thanks to real-time wallboards, you can implement strategies for reducing customer wait times.
Increase security by adding single sign-on capabilities to your call center. Reducing vulnerability in your system ensures your customers’ information is secure without compromising administrative convenience.
Our basic and advanced call center software features are available at a fraction of the cost of our competitors. Still, you won’t be compromising on the quality or availability of services, whether it’s part of a package or an à la carte feature you add on.
Manufacturers seamlessly manage customer inquiries, streamline processes, and enhance the overall customer experience. Integrating omnichannel support options helps with customer relationship management by allowing customers to contact you in the way most convenient for them.
Your most personal point of contact is crucial. Make sure every incoming call makes the right connection the first time, every time.
Engage website visitors, answer questions, and resolve concerns with real-time web chat.
Advanced features and personalization to improve the customer experience.
Automate, interact, and schedule messages for your customers all in one platform.
48%* of consumers switched brands due to better customer service by the other company.
*Salesforce Report 2022
How will using cloud-based call center software improve customer engagement and agent productivity company-wide? You can see for yourself by checking out a few of our biggest success stories.
Our call center solutions have helped people around the globe improve their businesses. We can help yours, too, with the power of cloud contact center software.
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
“I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.” – Senior Support Manager
Read more Xima reviews from real customers.
Elevate your customer communication game with seamless and speedy promotions sharing, product updates, and personalized greetings via phone, text, or email.
Consolidating your communication channels creates a smooth and efficient experience for your customers. With powerful tools like Interactive Voice Response (IVR), you can swiftly handle routine queries and effortlessly resolve basic concerns for your valued customers, delivering an exceptional customer experience.
Manufacturing customer service software is a specialized system designed to help manufacturers manage customer interactions, track orders, handle technical support requests, manage warranties, and provide efficient after-sales service. It streamlines communication and improves customer satisfaction within the manufacturing context.
Manufacturing customer service software improves customer satisfaction and loyalty by providing faster, more accurate support, reduces support costs through automation and efficiency gains, and provides valuable data insights to improve products and services. Ultimately, it strengthens customer relationships and drives revenue growth.
Customer service software helps manufacturing companies improve their customer support by centralizing customer information, automating routine tasks, streamlining communication across multiple channels, and providing tools for efficient issue resolution. This enables them to deliver exceptional customer experiences.
While there are many types of software used in manufacturing, some key categories include ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), SCM (Supply Chain Management), MES (Manufacturing Execution System), and CAD/CAM (Computer-Aided Design/Manufacturing).
The “best” software depends on your specific needs. Look for software that offers a comprehensive suite of features designed to improve customer service efficiency and satisfaction, especially for your target industry.
The best contact center software for a manufacturing company streamlines communication between teams, suppliers, and customers while optimizing workflows. Look for solutions that offer intelligent call routing, real-time analytics, and CRM integration to enhance efficiency on the production floor and beyond.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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Thursday, September 12, 2024 | 11:00AM ET