A Cloud Contact Center with Actionable Insights
Make Informed Decisions Faster
Xima’s Contact Center Software is a cloud-based, customizable, and easy-to-use solution that provides a seamless experience for your employees and customers.
Xima’s cloud contact center provides phone features like skills-based-routing, queue callback (callback assist), Cradle-to-Grave insight, custom reporting, and real-time wallboards. Additionally your employees can leverage interactive chat, email, text, and social media channels to connect with customers.
Increase Customer Engagement with Key Features
A cloud contact center is an internet-based facility that handles all inbound and outbound customer communications for a company. It’s a software solution that offers a comprehensive suite of tools and applications which allow you to deliver outstanding levels of customer service across multiple channels, including voice, SMS, email, and social media.
The cloud allows for better application reliability, speed, and affordability. With Xima’s feature set, your agents will have everything they need to create positive customer experiences.
Xima works with multiples phone systems such as Avaya Cloud Office (ACO), RingCentral Office (RCO), 3CX, NetSapiens, Metaswitch, and others
Increase Customer Engagement with Key Features of Xima's Cloud Contact Center
Improve customer experiences by offering multiple communication channels in our cloud contact center software, empowering them to choose their preferred method. Xima Software enables the measurement of vital metrics like call volumes, average handling time, and customer satisfaction scores.
With comprehensive data insights, businesses make informed decisions to optimize service delivery, improving performance and client satisfaction.
Skills-based Routing
Ensure your calls are routed to the best available agent using different skills-based routing algorithms including Intelligent, Highest Skill First, Linear, Circular, or Most Idle fashion. Skills-Based Routing >
Queue Callback (Callback Assist)
Instead of waiting in queue or having your customer abandoned due to long wait times, customers may choose to have the system hold their place in line and call them back when it’s their turn. Queue Callback >
Interactive Voice Response
Save time with an Interactive Voice Response (IVR) system that can answer and
redirect your customers to the appropriate area for help. Our IVR program uses
natural language processing to understand customers’ voice commands.
Interactive Voice Response >
Supervisor Control
Remotely manage employees by controlling agents and calls based on skill groups. Place employees on busy, log them out, force calls to them, and more.
Supervisor Tools >
Get Strategic Insights and Actionable Data with Xima’s Cloud Contact Center Software
Xima’s cloud contact center software creates powerful data centers that equip users to measure key metrics, including call volumes, average handling time, and customer satisfaction scores. Armed with this comprehensive data, businesses can make informed decisions to optimize their cloud contact center services, ensuring enhanced performance and client satisfaction.
Get Every Channel at Your Fingertips
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Web Chat
Connect with customers instantly through our web chat feature. Enhance communication on your website, enabling agents to provide prompt and efficient assistance.
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Email
Effortlessly handle customer inquiries, support requests, and issue resolution while benefiting from industry-leading reporting features that surpass the average standards.
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SMS
SMS communication management enables your team to deliver impactful customer experiences that drive loyalty and pave the way to success.
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Social Media
Efficiently track and manage direct messages across popular social media platforms with ease. Gain valuable insights into customer sentiment, identify emerging trends, and provide personalized support that enhances customer satisfaction.
Our customers say it best.
5.0 out of 5
“I can see what is going on with my team in real time whether they are working in the office or working remotely. I can better analyze and report what kind of calls we are taking, how long our calls may last, etc.”
5.0 out of 5
“The hands-on service provided during the setup process was exceptional. My questions were promptly answered and thoroughly explained, ensuring I never felt lost. The extensive support made the transition seamless, as if someone was taking care of the tasks for me. The effort required on my part was minimal, and the system is functioning as expected. Special thanks to Haden for going above and beyond, staying late on meetings, and consistently communicating to ensure everything was on track.”
5.0 out of 5
“My company was looking for a cloud based contact center for our customer service department. The implementation of this product was efficient and productive. The software is easy to use, intuititive, and I appreciate the knowledge of the implementation and support department. The support department is responsive and helpful. The reports are user friendly.”
Enterprise Level Solution at a Fraction of the Cost
Your customers deserve the best, but providing a first class customer experience shouldn’t break the bank. Xima offers some of the best pricing in the industry–without sacrificing any of the features organizations need. We believe in maximum efficiency, and that goes for our pricing as well. With Xima, you’ll only pay for what you use, since our pricing is based on the number of concurrent seats; only pay for what you use. And you won’t ever see any toll charges or additional fees Learn more about our pricing.Xima Pricing >
Customer Success
Is Our Focus
How will using a cloud contact center improve customer engagement and agent productivity on a company-wide level? You can see for yourself by checking out a few of our biggest success stories.
Our cloud solutions have helped people around the globe improve their businesses. We can help yours, too, with the power of cloud contact center software.
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Sansio Customer Success Story
“I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.” – Senior Support Manager
What is a Cloud Contact Center?
A cloud-based contact center (formerly known as a call center, and sometimes also referred to as CCaaS, or “Contact Center as a Service”) is essentially a type of software that stores data in the cloud and allows for customer communications over the Internet rather than relying on-premises hardware. (Using cloud platforms comes with quite a few benefits—more on that later.)
Cloud Contact Center FAQs
Have questions? Xima has answers. Check out the FAQs below.
What is a Cloud Contact Center?
What are the main benefits of cloud-based contact centers?
What are the benefits of a cloud-based contact center vs traditional on-premise contact centers?
What are the best practices for managing a cloud contact center effectively?
Don’t see your question here?
Contact Xima’s team for anything else you need.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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