Simply Web Chat with Our Widget
Improve customer experience with an efficient chat support software.
Introducing our cutting-edge web chat solution, revolutionizing customer engagement like never before. Seamlessly integrate our chat widget with other contact center channels including phone calls, SMS texts, and emails. Our web chat ensures a unified customer experience.
Xima Chat Widget Key Features
Intelligent Chat Routing
Xima's Web Chat routing feature streamlines customer support by directing chats to the relevant team based on the user's current page. For example, chats from the orders screen go to sales, while those from the help center page are routed to support, improving contact center efficiency and customer experience.
Web Chat Customization
Xima will be the engine for the web chat but you can make it your own with adding your color scheme, company logo, and agent images. The chat experience for your customers will fit nicely onto your webpage for a clean visual integration.
Route Chats More Efficiently
With Xima’s URL mapping for web chats, we can offer chat on all desired pages but send the customer to the best team based on the web page where they requested a chat conversation. For example, if they’re on the orders screen, the chat can go to your sales team automatically.
Stay on Brand
Our customizable web chat allows you to create an experience that fits your brand and your customers. Whether you want to create a standalone web chat system or integrate with an existing solution, Xima Web Chat has you covered.
Manage All Web Chats From One Place
Agents will be able to manage all media including web chat, voice calls, sms texts, and email from the same client. They will not need to log into multiple applications in order to add web chat to their arsenal for customer assistance.
Why Choose the Xima Chat Widget
– Boost Customer Satisfaction
Provide instant support and create personalized experiences that leave a lasting positive impression with Xima’s web chat.
– Increase Sales and Conversions
Engage website visitors proactively and guide them towards conversion with our chat widget.
– Streamline Your Workflow
Improve agent productivity and streamline your contact center operations with Xima’s intelligent routing and unified communication platform.
– Reduce Costs
Lower your contact center costs and optimize resource allocation with Xima’s efficient web chat solution.
– Get Started with Ease
Deploy your new chat widget quickly and easily on your website with our intuitive interface.
We'll help you find the right strategy and products for your evolving business.
Don't have web chat yet?
Easily Add a Chat Widget to Your Website
With web chat, you can engage with your customers in real-time through a user-friendly interface, enhancing their experience with your brand.
With our chat widget, you can capture valuable data, including customer feedback and contact information, which can be used to optimize your marketing strategies.
Agent Insight
Agents can view their individual chat statics within their personalized display as well as other skill statistics to ensure no chats are currently waiting to be answered.
Supervisor Monitoring
By providing a convenient and efficient way for customers to communicate with your business, you are showing that you value their time and are committed to providing excellent customer service. This can help to build trust and strengthen the relationship between your business and your customers.
Our web chat solution can be fully customized to meet your unique needs, ensuring that you get the most out of your existing chat platform while also benefiting from the advanced reporting and analytics capabilities of Xima.
Unified Web Chat Platform
Unifying your platforms with our chat widget can provide a more streamlined, efficient, and effective communication experience for businesses and their customers.
Integrating all communication channels, such as voice, email, chat, and social media, into a single window, allows organizations to provide a consistent and personalized experience for their customers. This improves the customer experience and reduces the need for multiple tools. It simplifies workflow processes, and improves overall productivity for agents.
Chat Widget FAQs
Xima’s chat widget is a tool that allows businesses to communicate with their website visitors in real-time. It enables instant communication and enhances customer support.
Xima offers flexible pricing plans to suit your needs. Visit our pricing page for more information.
The best free chat support software depends on your specific needs and preferences. Consider factors like features, ease of use, customization options, and integrations when evaluating different options. Explore Xima to see if it’s the right fit for your business.
Visit our set up tutorial page to help you get started with Xima Web Chat.
Xima’s web chat empowers your customer service team to provide instant support, answer questions in real-time, and resolve issues efficiently.
Intelligent Chat Routing
Xima’s Web Chat routing feature ensures efficient customer support across all pages, directing users to the most relevant team based on their current page. For instance, if a customer is on the orders screen, their chat will be automatically routed to the sales team. Similarly, when users are on the help center page, chats are directed to the support team, optimizing Web Chat for contact center operations and enhancing the overall customer experience.
Web Chat Customization
Xima will be the engine for the web chat but you can make it your own with adding your color scheme, company logo, and agent images. The chat experience for your customers will fit nicely onto your webpage for a clean visual integration.
Personalize Web Chat Experiences
Route Chats More Efficiently
With Xima’s URL mapping for web chats, we can offer chat on all desired pages but send the customer to the best team based on the web page where they requested a chat conversation. For example, if they’re on the orders screen, the chat can go to your sales team automatically.
Stay on Brand
Our customizable web chat allows you to create an experience that fits your brand and your customers.
Whether you want to create a standalone web chat system or integrate with an existing solution, Xima Web Chat has you covered.
Manage All Web Chats From One Place
Agents will be able to manage all media including web chat, voice calls, sms texts, and email from the same client. They will not need to log into multiple applications in order to add web chat to their arsenal for customer assistance.
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Quality Management
Contact Center Quality Management Quality Management is a critical process that helps businesses improve customer experience, increase customer satisfaction, and enhance operational efficiency. Contact Center Quality Management Software plays a vital role in this process by providing tools to analyze customer interactions and employee performance effectively. It helps businesses identify areas for improvement, deliver targeted coaching and training to employees, and implement strategies that enhance overall customer service. With quality management software, companies can ensure
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