Release Highlights Quarter 1, 2024
We released a much requested CRM Integration in Quarter 4 of 2023.
What is the preferred channel for customers to contact a business? A 2019 study has shown that more than 76% of all consumers prefer the traditional medium of phone calls to reach customer support representatives. (CFI Group)
This is why at Xima, we’re excited to announce the launch of our latest UCaaS platform, designed specifically to fit seamlessly into any customer service architecture. With this new solution, companies will be able to provide customers with a comprehensive UCaaS and CCaaS solution that’s both affordable and packed with premium features.
One of the key benefits of our new UCaaS platform is its tight integration with our Xima CCaaS. This integration means that you’ll be able to offer your customers a seamless and fully connected solution that combines the best of both worlds. They’ll be able to enjoy all the benefits of the Xima CCaaS solution, such as skills-based routing, queue callback, and supervisor controls, alongside the advanced UCaaS features that our new platform provides.
Get insights into every user and every agent regardless of license type. See all your realtime, recording, logging and historical reporting all in one interface on the same platform you love and trust.
Speaking of features, our new UCaaS platform comes with a range of powerful tools and functionalities that your customers will love. When the UCaaS solution is paired with Xima CCaaS your customers will be able to unlock even more robust reporting.
For example, your customers will be able to get a deeper insight into their call center operations, helping them to optimize their performance and improve their customer service. They’ll also be able to access more features than ever before, like the Cradle to Grave interface for event-by-event logging and reporting. In addition, there are 30 standard reports out of the box, with the option of creating unlimited custom reports to suit the needs of more complex reporting.
Of course, one of the biggest advantages of our new UCaaS platform is its affordability. As budgets continue to shrink, cost remains a top concern for businesses in today’s challenging economic climate. That’s why we’ve worked hard to ensure that our new solution is both feature-packed and affordable, giving your customers the best of both worlds.
If you’re looking for a comprehensive UC platform to offer your customers, look no further than Xima’’s new UCaaS platform. With advanced features, tight integration with Xima CCaaS, and affordable price point, it’s the perfect solution for businesses looking to drive better customer experiences. Contact us today to learn more!
We released a much requested CRM Integration in Quarter 4 of 2023.
With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even better. Improve efficiency and productivity with our unified platform system, make customer service the star with our CRM systems, and keep agents and customers happy with call automation that takes the strain off even during the most high-volume call times.
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