On-Demand
Watch now as we recap our latest product innovations like multi-channel support, advanced apps, and CRM integrations.
Simplified Agent Experience
By implementing multi-channel support and CRM integration on a single platform, agents can quickly understand, route, and action customer interactions.
Speech Analytics
Analyze all voice interactions with fast and accurate automated speech recognition, providing valuable insights into agent behavior and customer feedback.
Workforce Optimization
Analyze customer interactions and employee performance to identify areas for improvement. Provide coaching and training to employees, and implement strategies that enhance customer service.
Comprehensive Analytics and Reporting:
Track the entire journey of a customer interaction event by event, from its receipt to its resolution. By capturing and analyzing efficiency data, contact centers will have these valuable metrics at their fingertips.
Nate Thatcher started Xima Software with his two partners in 2007. After hunkering down in a basement programming with no paycheck for two years, Xima’s original flagship product, Chronicall, was released. Since then, Nate has grown the company to the success it is today. Nate graduated from Utah State University with a BS in Computer Science. He spends his leisure time skiing and snowboarding in the winter and travelling with his wife and 3 children.
VP Of Industry Solutions. Jon has been with Xima Software for the past 12 years and has spent his 20-year career in the telecom space. Prior to XIma Software, he served as a Sales Engineer designing different telecom and contact center solutions for various platforms. He received his Undergraduate Degree from the University of Utah in 2008 and then went on and received his Masters of Business Administration (MBA) in 2014.
If you have any questions prior to the event, reach out to us any way you like!
+888.944.XIMA
+801.930.1800
Sales@ximasoftware.com
XimaSoftware.com
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