Multi-Channel Communications
Meet Your Customers Where They Talk
Effortless Engagement Across Every Platform
Unify your communication channels—voice, chat, email, SMS, and social media—into one intuitive platform. Xima keeps conversations connected across every supported channel so agents always see the full context of a customer’s communication history. Xima’s multi-channel solutions ensure consistent, personalized support, allowing you to connect with customers wherever they are and elevate their experience with every interaction. This unified approach helps ensure customers receive the same level of support quality across voice, chat, SMS, email, and social. Teams can review recorded conversations to identify communication patterns, reinforce training, and maintain consistency across agents. A multichannel approach reduces friction and helps customers move smoothly between touchpoints, creating a more cohesive and reliable service experience.
How Xima Connects Customer Communications
A unified workspace helps teams stay aligned by giving everyone the same clear view of communication activity across multiple touchpoints.
Voice & UCaaS
Xima’s Voice and UCaaS solutions integrate voice, video, and messaging to enhance collaboration and streamline operations. Reliable and scalable, these tools keep teams connected and ensure seamless communication across your organization.
Email Management
Xima’s Email Management streamlines customer communication by organizing and prioritizing emails. With efficient tools to track, respond, and resolve inquiries, your team can deliver timely, personalized support that boosts customer satisfaction and productivity.
Web Chat
Xima’s Web Chat enables real-time customer engagement, providing instant, personalized support. With easy integration and responsive tools, your team can resolve issues quickly, enhancing the customer experience and building stronger relationships.
SMS
Xima’s SMS solution offers fast, direct communication, allowing your team to send timely updates and resolve customer inquiries efficiently. With quick, personalized messaging, you can enhance customer satisfaction and maintain strong connections.
Customer Success
Is Our Focus
Read more about how our solutions have helped improve businesses across the globe.
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Customer Testimonials
Read more Xima reviews from real customers.
Frequently Asked Questions
FAQs About Multi-Channel Communications
What is multichannel communication?
Multichannel communication means reaching customers through voice, email, SMS, chat, and social platforms without limiting them to one method of contact.
What are the benefits of a multichannel communication platform?
A unified platform makes it easier for teams to track conversations, respond faster, and keep service quality steady across every channel.
How does Xima support consistent communication across channels?
Xima keeps voice, SMS, chat, email, and social messages connected so agents can follow the full conversation and deliver reliable support.
Can multichannel communication reduce response delays?
Yes. With all channels available in one platform, agents can switch between conversations quickly and stay in step with customer needs.
How does multichannel communication support customer communication management solutions?
It brings structure to busy support environments by centralizing messages, keeping interaction history easy to follow, and supporting clear customer communication management processes.
Don’t see your question here?
Contact Xima’s team for anything else you need.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!
