Integrate with 70+ Electronic Health Record (EHR) Solutions
Xima now integrates with over 70 of the most popular electronic health record (EHR) solutions in North America. This integration syncs patient contact information with the Xima agent experience, enabling easy patient identification upon contact. Agents no longer need to shift focus outside of the Contact Center Agent Client interface to identify callers or load patient contact details for outbound communication.
What EHRs do we integrate with?
More Features of EHR / EMR Integration
Agents no longer need to use the EHR/EMR to find patient contact information. A frequently updated patient phone book is embedded into the same client used for handling calls, emails, and messages.
Instantly recognize incoming patient communications by phone/text number or email address. The Contact Center Agent Client (CCAC) displays the patient’s name and other pertinent information pulled from your supported EHR.
Frequently Asked Questions
Have some questions? Xima has answers. Check out the FAQs below.
Xima does not store sensitive patient data such as SSNs or full DOBs. All stored data is encrypted, and access to the user interface is password protected. API exports of patient data are not supported outside of contact history, and this API is protected by a bearer token.
If your EHR/EMR is not on our supported list, please engage with our team to explore the possibility of adding it. While it may not always be possible, we are open to discussing new integrations if justified.
Features Teams Need
Meeting your patients where they prefer to communicate creates a better customer experience. Xima allows you to offer voice, web chat, email, and text message methods of communication.
- Voice
Your most personal point of contact is crucial. Make sure it’s the right connection the first time, every time.
- Web Chat
Book appointments, answer patient questions, and more with real-time web chat.
Advanced email features and personalization improves the patient experience via email.
- SMS
Use text messages to communicate with patients effectively and efficiently, all in one platform.
Customer Success
Is Our Focus
Read more about how our solutions have helped improve businesses across the globe.
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Sansio Customer Success Story
“I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.” – Senior Support Manager
Customer Testimonials
Read more Xima reviews from real customers.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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