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XimaCare
Support Built for You

We offer customized support and access to the latest updates, ensuring your systems are always up-to-date* and running at peak performance. With XimaCare, you can rest assured that your technology is in good hands, leaving you free to focus on what matters most – growing your business.

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What is XimaCare?

Xima Care is our support plan that provides major and feature software updates including the latest software releases, weekly group training, and access to our highly skilled technical support team via email, telephone, and remote assistance.

Need Any Of These Support Features?

If you answered yes, our premium support is for you! When you choose Premium Support, our support team will handle all software updates and any server migrations needed.

Other professional services are costly and sometimes don’t even guarantee an effective solution. Our staff will make sure that your software is up and running, and they’ll even stay after hours to ensure that.

1

24x7 Support for High Severity Issues

This feature extends support coverage to 24/7 for Severity 1–2 issues. Severity 3–4 issues will be handled during normal business hours.

2

Server Migration

Our technical support team will handle any server migrations needed. Instead of transferring data from one server to another yourself, our experts will step in and make sure that Chronicall is fully operational.

3

Scheduled Updates

Instead of having to muddle through manually updating your software, our support team will handle all software updates needed, meaning they will backup historical data and initiate each sequential software update/version.

Standard vs premium support

Xima’s cloud-based services work collaboratively with phone systems such as:

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