Features
Standard
Premium
Looking for a hassle-free Xima experience? Look no further than XimaCare, the ultimate solution for maintaining your instance of Xima! With our expert services, you can say goodbye to the headache of software updates and technical support. Our team of professionals is dedicated to ensuring that your Xima experience is nothing short of perfection. Whether you’re a small business owner or a large enterprise, XimaCare is the answer to all your Xima maintenance needs.
Our contact center software is designed to provide customers with a better experience by allowing them to contact organizations in the way that is most convenient for them. Whether it’s through phone, email, or chat, our software makes it easy for customers to get in touch and have their needs addressed quickly and efficiently.
Features
Standard
Premium
8×5 Support Hours
24×7 Support Hours (Severity 1 & 2)
Access to Technical Support Team (via Email, Telephone, and Remote Assist)
Break Fix on Severity 1-4
Group Training
Ability to Update to Latest Software Build
Scheduled Updates Performed by Xima (Xima Performs Update)
Scheduled Server Migrations (Xima Performs Migration)
Our team understands that downtime can be costly for your business, which is why we have implemented a Severity Level system to prioritize and expedite your requests. From the most critical issues that require immediate attention to the more routine ones, we have a dedicated team ready to address your needs. Our goal is to minimize your downtime and ensure your business is up and running smoothly.
This feature gives you access to technical support during regular business hours, subject to Xima observed holidays and company meetings.
This feature extends support coverage to 24/7 for Severity 1–2 issues. Severity 3–4 issues will be handled during normal business hours.
This feature gives you access to technical support to address Severity 1–4 issues. Your technical support access will depend on your Xima Care Support package.
This feature gives you access to technical support during regular business hours, subject to Xima observed holidays and company meetings.
This feature allows you to always have access to the most current versions of Chronicall Without Xima Care Support or if your Xima Care Support has expired, you can only update to certain versions of our software builds.
This feature gives you access to our live group training sessions that go over various topics concerning our software. To name a few, our training experts will go over the best practices of our modular software, update you on the latest software features, and more.
Our technical support team will handle any server migrations needed. Instead of transferring data from one server to another yourself, our experts will step in and make sure that Chronicall is fully operational.
Instead of having to muddle through manually updating your software, our support team will handle all software updates needed, meaning they will backup historical data and initiate each sequential software update/version.
Our team understands that downtime can be costly for your business, which is why we have implemented a Severity Level system to prioritize and expedite your requests. From the most critical issues that require immediate attention to the more routine ones, we have a dedicated team ready to address your needs. Our goal is to minimize your downtime and ensure your business is up and running smoothly.
Severity 2: Significant impact | Severe downgrade of services
Severity 3: Minor impact | Most of the system is functioning properly
Severity 4: Low impact | Informational
Whether your a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!
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