Customer behaviours and expectations continue to push the limits of organizations across the world. According to Salesforce, 88% of customers expect companies to accelerate their digital initiatives and this starts with customer service. But modernizing your customer service strategy doesn’t have to be a complicated exercise. Leveraging powerful tools like Workforce Management, Workforce Optimization, Speech Analytics, and more can help businesses focus on productivity, efficiency, and performance.
Productivity is critical to the success of the customer experience, and impacts everything from customer satisfaction to profitability. Businesses that prioritize productivity can improve efficiency, reduce costs, increase revenue, and gain a competitive advantage. Leverage Xima’s advanced feature set to accelerate time to productivity:
Operational efficiency helps with cost savings, customer satisfaction, productivity, and performance management. Xima has powerful tools to automate and optimize your customer service workflows and help your employees do more.
Xima and DVSAnalytics deliver a powerful combination to help you along your digital transformation journey. Combining Xima’s best-in-class analytics with workforce optimization, workforce management, and coaching is essential for any business looking to improve productivity, efficiency, and performance. By implementing these strategies, businesses can provide better customer experiences, and achieve better results.