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Xima Software

Tag: Software & Technology

What is Customer Service Software?

customer service software

Discover how AI is transforming contact centers in banking and financial services—reducing call volume, improving customer satisfaction, and building long-term trust through smarter self-service, predictive analytics, and real-time support.

New Gmail Integration for Seamless Customer Support

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New Gmail Integration for Seamless Customer Support At Xima, we continually enhance how customer care teams manage interactions. Our latest enhancement is the Gmail integration for our contact center platform. Building on the success of our Microsoft Outlook integration, this new feature brings the same level of convenience and efficiency to Gmail users. A New […]

Direct Routing with Microsoft Teams

Direct Routing with Microsoft Teams Now with Xima At Xima Software, we’re dedicated to pushing the boundaries of telecommunications technology to empower businesses like yours. We’re thrilled to announce our latest breakthrough: seamless integration with Microsoft Teams. Unleashing the Power of Direct Routing Direct Routing is at the heart of our integration with Microsoft Teams. […]

EHR / EMR Integrations for Healthcare

Integrate with 70+ Electronic Health Record (EHR) Solutions Xima now integrates with over 70 of the most popular electronic health record (EHR) solutions in North America. This integration syncs patient contact information with the Xima agent experience, enabling easy patient identification upon contact. There’s no need to shift focus outside of the Contact Center Agent […]