We’re thrilled to share some exciting news – in our latest release for Q4 2023, we’re introducing Xima’s CRM Integration, a powerful tool designed to streamline your operations and supercharge your customer interactions.
With the new CRM integration, gone are the days of manual data entry hassles. Seamlessly connect to over 300 CRMs and enjoy a smoother workflow that eliminates the need to juggle between different systems. Your agents can now invest more time in meaningful customer interactions.
We understand the importance of your team’s time. Xima’s integration boosts productivity by minimizing the back-and-forth between systems. More efficient workflows mean happier customers and optimal use of your team’s valuable resources.
Bid farewell to data input errors! Xima’s CRM integration automates data synchronization, ensuring accurate and consistent customer information across your contact center and CRM. This reliability is a game-changer for making informed decisions and generating insightful reports.
Get ready to enhance your customer interactions with a comprehensive view. By consolidating data from your contact center and CRM, Xima’s integration empowers your agents to provide personalized, contextually relevant services. It’s all about creating memorable customer experiences.
Stay ahead with real-time data and analytics. Xima’s integration facilitates instant updates between your contact center and CRM, giving you the power to make informed decisions, adapt strategies on the fly, and respond swiftly to changing customer needs.
Automatically or manually “pop” the customer information screen in a browser tab for incoming customer conversations.
Seamlessly pull contact and company information from your CRM for incoming calls or messages.
Automatically log a record of client interactions and review links to view past conversations, listen to recordings, and see call flows.
Efficient dialing with fewer clicks.
Simultaneously search the contact directories of all integrated CRM applications and call or pop a contact from the results.
We’re confident that Xima’s CRM Integration will revolutionize how you connect with your customers. This release is our commitment to providing cutting-edge solutions that enhance your contact center operations. Thank you for choosing us as your partner in delivering exceptional customer experiences!
We released a much requested CRM Integration in Quarter 4 of 2023.
With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even better. Improve efficiency and productivity with our unified platform system, make customer service the star with our CRM systems, and keep agents and customers happy with call automation that takes the strain off even during the most high-volume call times.
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