Release Highlights Quarter 1, 2024
We released a much requested CRM Integration in Quarter 4 of 2023.
One of the unique things about Asterisk is the ability to register a single SIP extension and allow for unlimited calls.
On the Extension under the “Advanced Options”, you can increase or decrease the incoming and outgoing limit of that extension.
“Tags” can be applied for inbound call routing.
Example: In the Ring Group for example, under the “advanced options”, there is a field called “Replace Caller ID”. If you wish to retain the caller and add %CALLERID% to the entry.
For example: If you wanted “Donuts to be tagged while retaining the caller number after, you could do it like so.
NOTE: Replace Caller ID also exists under the Queues and the DID themselves so there is flexibility where it gets tagged.
We released a much requested CRM Integration in Quarter 4 of 2023.
With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even better. Improve efficiency and productivity with our unified platform system, make customer service the star with our CRM systems, and keep agents and customers happy with call automation that takes the strain off even during the most high-volume call times.
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