New Gmail Integration for Seamless Customer Support
New Gmail Integration for Seamless Customer Support At Xima, we continually enhance how customer care teams manage interactions. Our latest enhancement is the Gmail integration
At Xima Software, we believe that our partners are integral to our success. That’s why we’re excited to announce the launch of our new partner certification courses. These courses are designed to help our partners understand and sell Xima better, providing them with a comprehensive foundation that will enable them to succeed in today’s competitive market.
Our partner certification courses cover various topics, from understanding ideal customers and pain points to operating our software efficiently and teaching others how to use it. Whether you’re looking to enhance your sales skills, deepen your product knowledge, or become a certified product onboarding specialist, our courses will provide the tools and insights you need to succeed.
By completing our partner certification courses, you’ll not only gain a deeper understanding of Xima Software but also enhance your ability to engage with customers and drive sales.
Let’s break down the certifications.
Are you ready to elevate your sales strategy? We are excited to introduce our new partner certification courses, starting with the Sales Expert Certification. This program is designed to equip you with the skills and knowledge to effectively sell our software. Through this certification, you will gain insights into identifying ideal customers, addressing their pain points, and effectively communicating key features and use cases. By mastering these aspects, you’ll be able to engage with customers more meaningfully, leading to increased sales success.
Becoming a sales expert with us goes beyond just product knowledge; it’s about understanding how our software can solve your customers’ problems. This certification will not only enhance your sales skills but also boost your confidence in selling our software.
Ready to become a master of Xima Software? Our Product Expert Certification is here to help you do just that. This certification will show you how to operate our software efficiently, understand all the technical aspects, and compare it with competitors. You’ll learn about our key differentiators, giving you a competitive edge in the market.
The Product Expert Certification will teach you how to navigate our software easily, ensuring you can make the most of its features and functionalities. You’ll learn about the agent, supervisor, and administrator experience. The course will also spend time on the various channels available, including voice, webchat, email, and text. Finally, you’ll receive an overview of differentiating features like queue callback, skills-based routing, speech analytics, and workforce management. By becoming a Xima Product Expert, you can confidently operate our software, showcase its features effectively, and provide superior customer support.
Are you passionate about teaching and empowering others? Our Product Onboarding Specialist Certification is tailored for individuals like you who want to excel in teaching others how to use Xima Software effectively. This certification will equip you with the skills and knowledge needed to guide others through the onboarding process, ensuring they can confidently navigate our software and maximize its potential.
As a Product Onboarding Specialist, you’ll learn how to deliver engaging and informative training sessions that cater to different learning styles. You’ll master the art of simplifying complex concepts, making it easy for others to grasp the intricacies of Xima Software. One of the key focuses of this certification is teaching you how to set up reports, find analytics, and understand actionable data within Xima Software. You’ll learn how to leverage our reporting capabilities to extract valuable insights, enabling you to guide others on how to use these insights to drive business growth.
New Gmail Integration for Seamless Customer Support At Xima, we continually enhance how customer care teams manage interactions. Our latest enhancement is the Gmail integration
Direct Routing with Microsoft Teams Now with Xima At Xima Software, we’re dedicated to pushing the boundaries of telecommunications technology to empower businesses like yours.
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Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET