Call Queuing with
No Queue Limits

Transform Your Customer Experience with Call Queuing

Abandoned Call Elimination

Call queuing ensures that even during peak call times, callers are kept informed about their position in the queue and are reassured that their call will be answered. This transparency can reduce frustration and improve customer satisfaction.

No Cutoff Time

Call queuing software ensures your customer can always get in touch with you, improving brand loyalty by making them feel heard, literally. With Xima, you can ensure a positive customer experience every time. You can achieve this by avoiding costly call or time restrictions that other systems may impose on your queue.

No Queue Limits, Seriously

Call queuing informs customers of their position in line and the estimated wait time through a recorded message. This feature helps customers know how long they’ll wait before talking to an agent.

By implementing call queuing, contact centers can improve their efficiency and effectiveness, leading to increased customer satisfaction and loyalty.

Stop Worrying About Call Count

Call queuing helps contact centers manage multiple calls simultaneously without overwhelming agents. It also ensures that agents connect with customers without dropping them due to high call volume. This increases the level of customer service the business can offer to callers.

A phone call is sometimes the first interaction a customer has with a live representative from a business. Make a good first impression with the call queuing services offered by Xima.

Offer customers a experience every time they call, no matter what.

Customer

The Customer
Comes First

Xima doesn’t have time limits on how long call queues can last, unlike other systems. This means that the caller does not have to wait on hold indefinitely or be disconnected due to high call volume. Make your queue work harder for you and your customers.

Agent

Let Agents Give Individual Attention

Call queuing evenly distributes incoming calls among agents, reducing the number of calls each agent handles. Routing calls to the best-suited agent can also be a priority.

Supervisor

Improve Overall Experience

A call queuing system helps supervisors determine staffing and call volume, ensuring the contact center has enough resources to meet customer demand. Efficient workforce management saves time and money and keeps customers happy.

When Customers Call, Let Xima Answer

Ready to see how Xima can work for you? Get in touch today and request a demo.

Frequently Asked Questions

Have some questions? Xima has answers. Check out the FAQs below.

What’s a call queue?

Think of a call queue as a virtual line for any incoming call. Until an agent can pick up, customers wait and are given an estimated hold time. Each inbound call will be answered in the order received at the call center.

What is a queued callback?

To improve the customer experience, they can opt to receive a callback from an available agent instead of staying on the line to continue waiting on hold in the call queue. Some call queuing software will automatically collect the customers’ phone numbers, while others allow the customer to provide it themselves when they request a callback.

Can customers leave a voicemail?

Yes, some call queuing software allows customers to leave a voicemail message. Sometimes, no matter how good your hold music is, the customer would prefer to receive a callback when wait times get long. Leaving a voicemail means they will get the right agent for their inquiry.

Are Xima’s services cloud-based or on-site?

Xima can offer both cloud-based and on-site solutions to customers. Either way, you receive real-time reporting and all the customizable options you want to meet the needs of your business. Plus, either solution is scalable and designed to grow with you.

How do On-Premise and Cloud-Based Features Differ?

Cloud-based and On-Premise solutions offer many of the same features, including:

Skills-based-routing
Queue callback
Cradle-to-Grave insights
Custom reporting
Real-time wallboards
Interactive chat
Supervisor control

If you’re not sure which is right for you, get in touch and we’ll walk you through the options, and how they can best serve your business.

What phone systems does Xima work with?

Xima is compatible with Avaya Cloud Office (ACO), RingCentral Office (RCO), 3CX, NetSapiens, and Metaswitch. For a comprehensive list, get in touch with us today.

Have a question you don’t see here?

Contact Xima’s support portal for our customer service team and troubleshooting guides.

Other Features From Xima

How else does Xima make your workforce more efficient? Complement your call queuing software with these additional features available from Xima and find out:

Skills-Based Routing

Utilize your key resources more efficiently in your contact center with skills-based routing. Get the right agent on the right call, every time.

Live Agent Call Recording

Live agent call recording provides valuable, real-time insights into your agent interactions.

Interactive Voice Response

Enable customers to find what they need without speaking to an agent by using interactive voice response (IVR). Customize interactive menu options so customers are routed to the right agent as needed.

Web Chat

When customers don’t have time for a call, a web chat can get them the communication they need from you without just a few keystrokes.

Email and SMS

Have multiple channels through which customers are contacting your business? Seamlessly keep track of all inbound messages whether via email or text.

Social Media Messages

Not only will you be able to respond efficiently to social media inquiries, but you’ll get insights into how they’re responding to your social media platforms as well.

Gone are the days of customers being at the mercy of hold music.

Welcome to Xima; more efficient call queuing.

What People Have To Say

ACO, paired with Xima, makes a really stellar phone system that has not only the stability that we need when we need it, but also the true functionality of a call center phone system that has also the ease of use for its end-users.

We had looked at numerous reporting packages, and some had features that we wanted, while others did not. But when it came down to Xima, it was the perfect solution. It had the features that we wanted at the price we were looking for.

Xima provided us the ability to not only monitor calls but also to run different custom reports. Running reports, displaying and sending those reports in different formats from within the solution itself is remarkable.

Try Xima yourself. Schedule a demo today.

Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.

Fill out the form below and a team member will reach out to walk you through it!

Call Queuing with
No Queue Limits

Abandoned Call Elimination

No Cutoff Time

No Queue Limits, Seriously