Customer demands and expectations continue to push for an integrated omnichannel experience. 75% of customers desire a consistent experience, regardless of how they engage a company (through social media, in person, by phone, etc.). (Salesforce). So it’s no surprise that more and more businesses are turning to web-based communication technologies to meet the needs of their customers.
Xima’s unified communications platform with WebRTC enables businesses to facilitate real-time communication without requiring any plugins or software downloads. For customer interactions, this is an essential tool that can help provide faster and more efficient support to customers. Here’s why:
One of the biggest advantages of WebRTC is its ease of use. No downloads or installations, WebRTC can be accessed directly through a single pane of glass that can manage all communication channels. This makes it easier for your employees to quickly connect with customers and deliver support in real-time without the need to switch between windows or programs.
Better yet, you can rest easy knowing you’ll have a reliable and stable platform. No more disconnects, no more dropped customer calls.
Another advantage of WebRTC is how affordable it is. Because WebRTC is integrated right within Xima there are no additional licensing fees, making it a much more affordable option than other communication providers. Additionally, since WebRTC runs directly within the web browser, there is no need for expensive infrastructure or hardware investments.
WebRTC provides high-quality audio capabilities, making it ideal for businesses that need to offer voice support to their customers. Xima enhances these features by enabling automatic and fully integrated voice recording. Your account comes with 5GB of free storage per license allowing you the flexibility to determine how long the recordings are stored. With WebRTC, customers can communicate with agents in real time and get the help they need quickly and efficiently.
What does internal and outbound traffic look like? How can employees improve their customer interactions? Are you missing coaching opportunities? Xima’s communication platform with WebRTC has enhanced features like Live Listen, Join Call, Whisper, and Speech Analytics to answer these questions and more. Add that to Xima’s best-in-class reporting and you have the tools to create meaningful experiences for all of your customers. Xima helps customer service teams get better by removing noise and focusing on actionable insights.
By offering real-time communication options, businesses can provide faster and more personalized support. Since customers can connect with your staff directly through the web browser, they can receive support from anywhere and at any time, which is particularly useful as more and more customers look to digital communication channels.
Leveraging Xima’s dynamic communication platform with WebRTC helps companies improve customer experience and stay competitive in an increasingly digital world. Its ease of use, cost-effectiveness, high-quality recording, insights, and ability to improve the overall customer experience make it a must-have for any business looking to provide exceptional customer support.
If you have any questions, reach out to us any way you like!