Better Reporting Wins

A Customer Success Story

Suburban Propane was built on the saying, “If there’s a need, figure out a way to fill it.” What started out as a solution to one woman’s cooking problems has grown into a multi-million dollar business with over 200 satellite offices, 1.1 million customers, 668 locations, across 41 states.

Quality Reporting Needs

Suburban Propane was in need of a reliable call reporting system, database redundancy, and a centralized management platform to keep up with their growth.

That’s where Xima stepped in to help. With our cutting-edge technology and expertise, we provided Suburban Propane with the tools they needed to streamline their operations and improve customer service. Our customized solutions helped them to capture and analyze critical data, ensure database redundancy for data safety, and centralize their management for better decision-making.

Solution Outcome

We create applications that integrate with business phone systems and provide historical reporting and call recording, as well as real-time wallboards, skills-based routing, and multi-channel options.

Deployment of Avaya IP Office with Xima Chronicall at each location and provide a centralized repository server in the cloud data center
Standard Reports gave them the ability to report on each location individually and all locations collectively
Using Recording Library, they leveraged the ability to play back records calls for all locations and review for quality assurance

Suburban Propane now had the power to customize critical reports and analyze recordings as well as drill down into the call data that their business needed.