Transform Your Contact Center with

Xima for Microsoft Teams

Customer service quality can make all the difference. According to a recent study by Glance, 78% of customers have backed out of a purchase due to a poor customer experience (Glance). Xima is here to simplify your workflow and let you “live in Teams.” Whether you’re a supervisor running reports and viewing real-time data or an agent handling calls, chats, and emails, everything you need is now seamlessly integrated into the MS Teams interface.

Real World Use Cases

Unified Communications (UC) Systems

If you have a UC phone system and use Microsoft Teams for internal communication, Xima’s integration provides a user-friendly interface to run reports, filter call flows, and access specific details for call flows or online meeting playback.

Cohesive Communications

Enjoy seamless cohesion between your UC phone system, MS Teams, and contact center. Handle customer calls, respond to emails, and manage web chats and texts—all within the Teams application.

How will Xima for Microsoft Teams help your business?

Gain deep insights into your users’ phone activities and statuses with our insightful monitoring features. Say goodbye to the hassle of navigating between multiple interfaces.

Insightful Monitoring

Gain deep insights into your users’ phone activities and statuses.

Simplified Management

No more navigating between multiple interfaces. Manage customer inquiries and internal interactions from a single platform.

Efficiency Evaluation

Measure and manage the efficiency of your contact center and MS Teams users, providing insights whenever you need them.

Who benefits from this integration?

Xima’s Microsoft Teams integration is perfect for:

Chief Operations Officers, Directors of Operations, and Customer Service

Improve customer satisfaction at every interaction

Teams Admins, Telecommunications Managers, Contact Center Managers

Streamline your operations and help your agents be more productive.

Key Benefits

Single Interface: Manage inbound customer calls, messages (email, web chat, and text), and internal communications all within MS Teams.
Real-Time Insights: Gain the real-time information you need to manage your contact center and MS Teams users effectively.

Efficiency Analysis: Quickly investigate users or teams to assess their efficiency and effectiveness.
Consolidation: Eliminate the divide between contact center operations and MS Teams, creating a single communication environment.

With Xima for Microsoft Teams, you can transform your contact center into a cohesive, efficient, and highly manageable system—all from the comfort of your MS Teams interface. Embrace the future of contact center management with Xima and elevate your communication game.

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