Customer service quality can make all the difference. According to a recent study by Glance, 78% of customers have backed out of a purchase due to a poor customer experience (Glance). Xima is here to simplify your workflow and let you “live in Teams.” Whether you’re a supervisor running reports and viewing real-time data or an agent handling calls, chats, and emails, everything you need is now seamlessly integrated into the MS Teams interface.
If you have a UC phone system and use Microsoft Teams for internal communication, Xima’s integration provides a user-friendly interface to run reports, filter call flows, and access specific details for call flows or online meeting playback.
Enjoy seamless cohesion between your UC phone system, MS Teams, and contact center. Handle customer calls, respond to emails, and manage web chats and texts—all within the Teams application.
Gain deep insights into your users’ phone activities and statuses with our insightful monitoring features. Say goodbye to the hassle of navigating between multiple interfaces.
Gain deep insights into your users’ phone activities and statuses.
No more navigating between multiple interfaces. Manage customer inquiries and internal interactions from a single platform.
Measure and manage the efficiency of your contact center and MS Teams users, providing insights whenever you need them.
Xima’s Microsoft Teams integration is perfect for:
Improve customer satisfaction at every interaction
Streamline your operations and help your agents be more productive.
With Xima for Microsoft Teams, you can transform your contact center into a cohesive, efficient, and highly manageable system—all from the comfort of your MS Teams interface. Embrace the future of contact center management with Xima and elevate your communication game.
Contact centers serve as the front lines of member and customer interaction. They are tasked not only with addressing customer concerns but also with enhancing customer experiences in an industry that heavily relies on trust and relationship-building.
In the rapidly evolving landscape of customer service, AI is revolutionizing the contact center. This means leveraging powerful tools to boost efficiency, enhance coaching, and optimize the overall customer experience (CX).
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Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET
